To clarify my original post, this is one of the best Vet clinics I have used, and continue to use…read more Dr. Kmak treats not only the patient, but the human as well. She knows that the lives of pets and their humans are intertwined and she goes above and beyond to make sure all are treated!

First visit and my scared doodle quickly gave it up and was totally relaxed. By then he had already…read morereceived his shots and didn't even know it. His visit was quick, efficient (for shots only). My doodle did not have time or reason to get hot and bothered on his first visit. Just as good as it gets. :) CCs

The experience with VCA was the best in years!!! I initially called in to get an urgent care…read moreappointment for my dog. First, the receptionist did not see any opening at her site but was so kind to see if there is any opening in another side. She even called me back (w/o being asked) if I want to take over the spot that just came up! Then, Dr Becker... I have not seen the Dr. who examined our difficult dog as thoroughly as Dr. Becker in years and explained her observations and potential treatments we can choose from. She put no pressure to us but helped us select what options we would like to go. Finally, the technician who provided the final shot to our dog was super friendly and communicative. From the start to end, they are all super kind, efficient and effective at their work. Cannot thank them more...

We started going to VCA San Mateo about six months ago when we adopted our puppy, and overall we've…read morehad a great experience. The medical director, Dr. Bolich, is wonderful. She's incredibly smart, compassionate, and genuinely cares about the animals she treats. Even though she's very busy, she always makes herself available and takes the time to listen and make sure I feel comfortable with what's being recommended for our little pup. I really appreciate that she's open to feedback and easy to talk to. I trust her advice and also think she's just a really cool person. The office staff is also great. They're kind, friendly, and usually try to to get back to me quickly. I've only met one of the other vets, Dr. Becker, but she was also fantastic. Highly recommend!

Dr. Shih and her staff are absolutely amazing. Extraordinary care & compassion. Recently had to…read moreput to sleep my 18 yo cat. Dr. Shih was so incredibly gentle and patient, my sweet girl was purring right up to her last breath. So grateful for Dr. Shih.

I have been a client there for years, since Dr, Wilson,. I loved Hoppe. . I am beyond sad to see…read moreher gone. She was wonderful. I do not know what was happened to your hospital in the past year or two but it has gone way done. Starting with your front desk, they are very rude and give medical advice That is completely inappropriate. I had a very important issue that they would not help me with, that was not settled until I wrote to the doctor in charge that day. I had to email them and call them. That was completely inappropriate of them, your clinic is just awful now . The only thing good about it is Dr,She ( I am sure I am spelling her name wrong!). It has gotten so bad that I am taking my 3 animals to another vet. Please look on Nextdoor for more reviews. It is very disappointing!!

I was able to make an appointment and send records without an issue. But I didn't like the vibe of…read morethe place. I heard the staff and vet talking outside the room door about whether my cat is really the breed I said she was. The vet made strange comments such as telling me that their hospital is not just for vaccines? When that's literally what they do and what I came for. Vaccines were pricy. I was a little surprised that they took my cat to the back when I'm normally present for something so quick. But other than that it was a seamless transaction

I've been taking my senior Chihuahua mix to South Hillsdale to see Dr. Magner for acupuncture and…read morelaser therapy for almost a year. He originally went in for acute back pain but has been back regularly for palliative care for his arthritis and kidney disease. It has made a tremendous difference in his comfort level. Scheduling is always easy - either online or at the front desk - and all the staff are always friendly. The room for acupuncture is very comfortable for both me and my dog, with air purifiers, a white noise machine, and a heat lamp if needed (which my dog loves). Dr. Magner is gentle and kind. She thoroughly explains her treatments and has recommended many ways for me to help my dog be more comfortable in his senior years. I am very grateful to have found South Hillsdale and Dr. Magner.

We have brought our dog here since she was 10 weeks old…read more The clinic handles her with a lot of care and has been patient with all our questions as first-time dog parents. They're also proactive about scheduling so we can lock in her next vaccine or wellness visit before we even leave, which has made it easy to stay on track.

I've been going to this pet clinic for over 15 years with multiple pets. I just rescued a dog named…read moreSofie who is about 3 1/2 years old. I've taken her too many places to get her anal glands, excreted,, and this was the first place that they told me that I should sedate her with trazodone and gabapentin before I brought her in. To be honest with you, the Vet tech was quite rude. I was pretty taken a back, considering I've taken her to many other places, and they just put a small muzzle on her and extract her with no problem. Their rebuttal, was that they had a different philosophy and that if I didn't sedate her that doing the extraction could injure her. I laughed because I had a Chihuahua and they muzzled my Chihuahua six months ago. So they are being pretty hypocritical. Basically I'm upset because I had been a loyal client for over 15 years with multiple pets, and since I disagreed with their tactics of sedating my dog before an anal gland excretion... They thought it would be best if I'd go somewhere else. They also said that sofie had deep anxiety and was in a state of fear. Sofie was uncomfortable, but so are most dogs going to the vet. I've never had this problem with this vet team. But, the dynamics have changed and Dr.G would rather drug my dog than put a muzzle on her. Yet.. they felt good putting a muzzle on my 17 year old Chihuahua 6 months ago. Definitely going somewhere else where the veterinarian team are more confident in their skills, professional and know how to communicate. They definitely have a lack of loyalty.

As one may assume, having your first puppy is something so special and delicate which is why we…read morewere so careful on choosing where to go for his care. Churro, our 3 month old puppy, seems like he had the best experience at his first visit to Indy''s Place. Ben and Dr. Z were friendly, approachable, and so informative. Dr. Z also gave Churro a special treat. We got so lucky to find this gem so close to home! Thank you to everyone at Indy's Place - we're looking forward to continuing Churro's care here!

Can't say enough good things about this place. My dog Herschel was hit by a vehicle and they got…read morehim in right away and took great care of him. Everyone was incredibly kind and kept me updated the whole time. They explained what they were checking for, what they found, and made a really stressful situation a lot easier to deal with. Thankfully Herschel is going to be okay, and I'm very grateful for everyone who took care of him. Great people who genuinely care about the animals they're treating. I would absolutely recommend them.

I have been working w/ Bay Area Pet Pals over 5 years and have received nothing but a stellar…read moreservice every time. All of the petsitter I worked has been great, very easy to communicate and extremely friendly with our three cats. Any time we leave for travel, I reach out to them and arrange an in house pet sitting service and Lynda is able to accommodate the dates or any changes that might happen. her response is always timely and she collects all the information to ensure the pets taken care of properly. Her team spends appropriate amount of time in each visit with the cats to ensure they are stimulated, fed, cuddled and had fun while being at home. I strongly recommend them!

I attempted to schedule dog walking for my dog months ago in advance for entire summer. Not anyone…read morewas available to walk my little pip squeak dog. BAPP needs to hire at least 20 more walkers is my recommendation. Can't find the words to relay to you the disappointment of my dog stuck at home when he would rather go out for a lunch date with a cute dog walker to scratch his nose, tease him by tugging his tail, stopping into the backyard to play a quick game of fetch before being let back into residence. sniff sniff, sniff sniff and woof woof

Dr. Gadde has been incredibly empathetic, thoughtful, and attentive. My experience with him during…read morean emergency visit was exceptional. He was on top of everything, followed up promptly, and even took the time to call on his day off to check in on the blood work. His level of care and dedication truly stood out to me. As a pet owner, it was incredibly reassuring to know that my pet was in such compassionate and capable hands. This is exactly the kind of care and attention any pet owner would be grateful for. I'm very thankful for Dr. Gadde and the care he provided.

Visited Dr. G for an urgent care appointment. Dr. G was quick to jump to initial conclusions, did…read morenot take the time to check accessible past records on the issue, did not listen to what I told him unless I forcefully said it, and did not give any advice on treating my dog's issue to the point I felt like I was telling him how to treat my dog. When I told him that if he was not comfortable treating my dog and that we could go to another vet, he insisted that he could take care of the issue. Ultimately Dr. G only made the issue worse, and we ended up visiting an ER where the issue was properly taken care of, and the difference in care was night and day. I initially did not leave a public review until I received a follow-up call from Dr. G asking I remove a private review. From my experience I can only advise to not visit this practice as their priority seems to be misplaced.

Our dog was bit by another dog at the beach and needed emergency care: nurse Odinei and Dr. Tenborg…read moretook great care of her and she's doing much better. They treated her like she was another family member The front desk ladies Kristi and Kara made everything extremely easy and made us feel very comfortable. Kara helped give us insurance advice and made navigating our bills less intimidating. Thank you so much to the team for taking care of Junie!!!

**PLEASE bring your pet here. **…read more I came here during an emergency when my dog, Maya (15), suddenly collapsed. I was scared, and so was she. From the moment we walked in, we were met with so much kindness and compassion. Maria and Kara greeted us at the front desk and were both incredibly sweet. I explained that my sweet Maya, a Jack Russell/Chihuahua mix, is very anxious around strangers. They immediately brought us back to a room, got us settled, and allowed me to hold my baby while they took care of the paperwork. That small gesture meant so much to both of us. Everyone who came in to check on Maya was gentle and compassionate. When they needed to take her to the back, they reassured us that she was doing okay and made sure to check in with us and provide updates about every 30 minutes or so. After each procedure, they would bring Maya back to me so I could hold her. They understood that being with me helped her feel safe and at ease, and I will never forget that. Dr. Hart was incredibly kind and patient. She answered all of our questions and took the extra time to explain everything because she could see how worried I was about Maya. More importantly, she understood that my priority was not pursuing curative treatment at all costs, but making decisions based on Maya's **quality of life**. She truly listened to me, respected what I wanted for my baby, and helped ease some of the fear and uncertainty I was feeling. I cannot express enough gratitude for the love, compassion, and dignity they showed Maya. During one of the most frightening and emotional moments for us, they made us feel heard, cared for, and safe. And Kara was absolutely wonderful. Before we left, she took the time to answer all of my questions, provide education, and make sure I understood everything. She was so warm and comforting that she truly made me feel at home. I will forever be grateful to Maria, Kara, Dr. Hart, and the entire team for the love and care they provided to my Maya. Thank you for treating her not just like a patient, but like the precious member of our family that she is.

I called to ask about my 18 week old kittens breathing, which seemed rapid. I spoke with Nina and…read moreshe had me text them some videos. After a short wait, she called back and said she reviewed my videos with her team and assured me that my kitten looked perfectly well. She was super patient, kind, and informative. Really appreciated her support and though I thankfully did not have to bring my pet in, I would feel a lot more comfortable going to this vet just based off of her level of attention and care. Thank you Nina!!

We brought our very sick dog here for emergency care, and the experience was heartbreaking. The…read morefirst thing we were presented with was an estimate of $6-8k with very little empathy or compassion. We said to do what is necessary at the time, such as labs or X-rays. Strangely, just five minutes later, they came back with a revised estimate of about $1,500. We were told our dog was in heart failure and needed oxygen. Because she was struggling to breathe, we made the heartbreaking decision to let her go. The lack of compassion from the veterinarian was extremely upsetting. Even more appalling, we were charged an additional fee just to be with our dog during her final moments. Emergency care is expensive, but families deserve compassion and dignity during such a devastating time. Based on our experience, I would not recommend this facility.