Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

Visited today for a lab ordered by an outside Dr…read more I waited for 20 minutes. When min turn came I showed the pdf file on my mobile phone. They told me that they only accept paper lab orders. I asked to see the supervisor. They were not there. Parking was non existent on the way in and took me for ever to find a space at the basement.. On the way out they had closed the exits on the one side of the basement garage for a food truck having cars backing up when running into the blocked exits.

I was admitted to the hospital from the Emergency Department over the weekend…read more I was on the Med/Surf floor for 3 days and can't thank the nurses enough for all the wonderful care they gave me. They helped manage my pain and helped make me comfortable throughout my stay. Whenever I needed anything, I used the nurse button on the remote and someone would come by promptly to help me. I know all the nurses work so hard and sometimes don't get the recognition they deserve. I have to say, these were some of the best nurses I have ever had caring for me before. Everyone was so friendly and supportive. I want to especially thank my nurses An, Yun, Louise and my CNA's Yolanda, Ricardo and Glenda. All of you played a huge part, in my recovery and went above and beyond to make my stay as comfortable as possible. Thank you so much!

Compassion and empathy are lacking. As well as appropriate care. I was prescribed a…read moremedication that did not work for the same issue in the past, as I shared with the provider during my ER visit. Somehow, I was dismissed and ignored. To the PA who treated me, hearing about a condition in a 15 minute lecture gives you no right to dismiss a patient's daily experience living with it. I won't be returning to this ER.

Alan, Darlene, and Jessica did exceptionally well in treating my toe wound. They made sure I was as…read morecomfortable as possible while cleaning and doing several stitches. On top of the medical care, I want to point out two reasons why they all went above and beyond: 1. I came around 4.55 and their clinic closes at 5 pm. They stayed almost an hour after closing time taking care of me. 2. I happened to have my young kids with me, and they took them to the waiting area and engaged them with drawing activity, stickers, etc. Thank you, and great work!

Nurses and front desk staff are very lovely people. However physician Shabnam made me feel…read moreincompetent after forgetting instructions she swore she had told me a week before. I do take responsibility for that, but the way I was spoken to was incredibly rude. She also wanted to send a culture out that she was "pretty sure" my insurance will cover because it usually does. I now have to pay $300 out of pocket for that test. I have had good experiences with different doctors here before but I will not be returning after this experience.

I had an ear ache and was able to get a same day appointment and get the care I needed. I can't…read moretell you how amazing it feels to be able to get the care I need without the hassle of going to urgent care of the hospital or needing to wait days or even weeks to get seen. I love one medical and would recommend them to everybody!! It's a one stop shop with a lab to get your blood works done as well. I also like that you can book an appointment with someone virtually or in person or at another location if your primary doctor does not have available time slots. Plus, walking through the doors at the Sunnyvale location is like walking into a spa. Thank you folks at one medical for all your attention to detail and the care you provide to your patients!

Hi guys, stay away this place! They charged me $635 for the…read morefirst time visit after insurance, which was less than 30 minutes visit. The primary care provider only did a Covid-19 and blood Oxygen test. While they advertised on Amazon that the visit price with insurance is below $50 and $250-400 without insurance. It is really cheating and misleading.

Download the app, fill in the requested info depending on kind of doctor you need, and you'll have…read morean Rx within an HOUR. If you have chronic pain, you're put in with those with dependency issues, but your doc will get to know you. It's up to $99 a visit, and not covered by any insurance. In CA the doctors aren't nearby, which makes some pharmacists uncomfortable. (I moved to CVS at Target.) If it's not strong enough to help, tell the doctor "it's not working well for" you! You're not required to join a support group or have pee tests. (Suboxone makes some people nauseated, so have Benadryl in the house.) Lots of good things came out of Covid.

I had finished a 7-day course of antibiotics from my doctor for an ear infection, it's Saturday,…read moreday 10 and I still feel terrible, so after reading the reviews and knowing what I probably need is additional antibiotics, I used QuickMD and very pleased with the service, cost and ease of use. After a quick 5 min call with a doctor, he sent an Rx in to the drug store and within a short time, I am taking the new Rx and hopefully feeling better soon. I was able to create an acct, upload some information and have the call with the doctor within 10 min. So happy I didn't have to wait all day at Urgent Care or have to wait until Monday. Cost was $75, which I feel was very reasonable compared to what I would have paid at urgent care, not to mention a long wait time.

Cat was the most helpful representative I've met at an urgent care. Was very direct and quick with…read moreproblem solving when I had confusion over pharmacies and next steps. I had to go back in a handful of times to ask questions and normally I get really nervous after the stress of the day and on top of that having my body be in discomfort. Cat was so genuine and kind; it made me feel lighter and supported amidst the bodily pain I was experiencing. Even after interacting with her and Bella at the front desk, Bella was so engaging in conversation when taking vitals n such- made me feel so much more at ease. Thank you guys sososo much!!! Also biiiiig fan of the icarly lookin computers in there :)

Really bad experience. Unnecessary tests, sending tests to out of network labs, landed up having to…read morego to another Urgent Care for further diagnosis. Details: went it for sinus infection that was still lingering after a course of antibiotics. Right after walking in they did a Covid and Flu test. I told them I took two test already, one the day before and another that very same day. $100 bucks gone (on top of the urgent care visit cost). And the provider didn't even take my sample properly. Barely touch my nose. Then they took a throat swab for a sinus infection. I would have thought a nasal swab for bacterial culture would be more appropriate. Same thing - barely touch my throat and sent to an out of network lab. $550 gone. Then a follow up call to go over the results that lasted 5 mins. $100 bucks gone. In the call the provider literally says either you don't have any infection OR the previous provider didn't take the sample properly. Like that is literally your job!! 2 days later, I went to another urgent care that prescribed me another course of antibiotics that actually cured the infection. Spent $1000 bucks for literally nothing!

This is the list disgusting "medical" facility I have ever seen…read more There's blood on the floor in this room. The footstool here has never been cleaned, not even in a cursory way. The nurse who did intake had zero bedside manner. Do sick people deserve filth encrusted waiting rooms? Do not go here unless you want to risk getting even more sick.

I *like* this place. Long story short: came here a while back to get a possible broken rib…read morediagnosed, from playing hockey. They ordered x-rays, couldn't see anything major, although it might have been a hairline break. All good. They had a sign out front, that they could do std/typical personal care physician stuff. I like my doctor at Sutter, but it takes months to see her. Here, I got an appt within 2 weeks. They ordered the expected labs, and I really liked the whole experience. I knew I was pre type 2 diabetic, but my a1c number was fine, which previous to Sutter, Kaiser never looked at. They only ever looked at that day's mg/L or whatever the units are, the one that's supposed to be less than 100. I also have borderline high blood pressure, but they had measured it a few times here, and I had some previous numbers I showed him too. All good, don't need to be on medication. I had Mathew Felix. Not on purpose, but I asked him about a whole bunch of stuff, and from his answers, he was not only quite knowledgeable, but I could tell he still reads about all this to stay up to date. That is AWESOME! So this Urgent Care and Matthew is my new personal care physician.

Don't like going to Urgent Cares...had Flu like symptoms, then double vision in eye. Arrived at the…read moreUrgent Care in MV and was greet immediately, Wait wasn't too long as I would have thought, which was nice. Was then assigned to Dr. Viviane Nguyen. She was awesome. Great bed side manner, friendly, ran all the tests. Immediatiately referred me to El Camino ER for further tests and possible MRI. She called in the official request ahead of time for me and everything. Don't think you should go to Urgent Care very often but if you do, I'd ask if Dr. Nguyen is on deck. Highly recommend her.

Unprofessional, dismissive care and refusal to treat…read more I visited this urgent care provider for a worsening case of Lyme disease, which had already been clinically diagnosed by three separate doctors. Despite presenting with a textbook bullseye rash, joint pains, and muscle aches, Dr. Nguyen completely dismissed the diagnosis and insisted my symptoms were just an "allergy.", displaying a severe lack of baseline medical knowledge. When I advocated for myself and questioned this assessment, her response was incredibly rude and unprofessional. She explicitly told me, "I don't know how to treat this, we don't do treatment here, you should not come to urgent care" aggressively turning away someone is completely irresponsible for an urgent care doctor. The entire interaction was dismissive, disrespectful, and unsafe. I highly recommend avoiding this provider.

I've had mixed experiences here. They've taken their time and been very thorough. More so than most…read moreplaces I've been. So for a lot of people, this could be a great place to go. On the other hand. They let me pay out of pocket one year and say it was against policy the next year when I had the exact same insurance. Which is extremely odd to me. My insurance is Medi-Cal.

They only accept appointments request via the website and the website only allows to see 2 (TWO)…read moredays ahead! People work and need to schedule a visit a week in advance in order to take time off work. Not at all smart nor user-friendly. I will find another provider.