When the Drs. Huang were our optometrists, it was great. One retired, one left and the replacement is really young (I don't even know her name). 3 tries to get my Rx right and it never happened. I demanded a refund to my insurance, took my Rx to Costco and purchased 3 pairs of glasses for the price of one at the doctor's office. We'll be searching for a new practice. read more

BACKGROUND: I was trying to find an optometrist during the last half month of the year to get my eye exam and a new pair of glasses. Of course, everyone had the same thought and I was frantically trying to find a place that had an opening and one that would fit my schedule. I cross reference on VSP and Yelp for good reviews! I filled out their questionnaire to set up an appointment on their website. They called me to schedule an appointment and lucky for me, they had a cancellations the day they called me and it worked for me. Tip: ask to be put on a wait list for cancellations if you are flexible with appointments time and need one before a certain date. EXPERIENCE: 5 stars! I had Marissa Huang and she was sooo nice! I felt like they were considerate of all the covid precautions. I didn't have long waits nor did I feel rushed. I had my routine eye exam with dilation. Picked out a pair of glasses with blue light and anti-refractive coating. It was an easy process. Only thing is I wish they has the circular gold/silver frames. They also don't carry ray-bans. I ordered my glasses and picked it up in 2 weeks. They have their own parking lot. I would recommend this place! read more

Amazing service, they going the extra mile, highly recommended. They really take care of you, 1st time there, and I'm more than happy.

"This little gem in Novato is the place to get your glasses." Everyone was super nice and friendly, we had such and easy time getting our glasses. Great with kids! read more

Have been my Optometrist for 5+ years. The staff is professional and very welcoming. You feel like you are part of their family. They are attentive to all your eye needs and are very accommodating. If you need to go to an optometrist, make this your first and only choice. read more

I returned back to Suzanne Huang last year, after trying a dentist in Rohnert Park, since I reside there. She is professional, and explains my exam very thoroughly. In addition, the person who does the testing prior to going to see Dr. Huang is also very good. I am glad to be back with her, and would recommend her. read more

Jennifer and Joy went above and beyond my expectations with helping me into a new pair of glasses! My glasses were broken by my little guy today and I came in wearing tape on them to hold them together.... if you've own glasses all your life I'm sure it's happened before. I expected to just place an order for a piece and to go back out to the world tape and all but instead I left with a brand new pair. I know this is probably not the norm for everyone but just the fact that they took the time to make sure I left with a working pair shows how much they truly care. I can't say enough about Novato Optometry I only wished that they were the norm but I've been to many and they truly stand out because they are not - they truly care and provide excellent service. I highly recommend them to everyone near Novato. read more

When we arrived there were two very nice ladies to assist my son and I with out paperwork. All three of the ladies in the office were sensitive to the fact that both my son and I get migraines. They took the testing slow and asked how we were doing and if we needed a break. They let me go back to get my glasses picked out since my head was hurting to much. I really love this office! read more

Thank you for the kind and professional care! Everyone is the office is so sweet and caring. My exam was with Marissa Huang, and when it was time to pick out glasses she brought me a bunch to try on, but her first pick was the winner. She truly knows how to pick the prefect pair of glasses for your face and needs. And wow, the doctor helped pick out the glasses! I'm so happy I found an awesome new eye doctor. read more

I had a very unfortunate experience with Dr Huangs'office specifically her daughter Marissa. I was given the wrong prescription "from 2019" and she noted on it to only fulfill it to October which voided the insurance. I am now out 280.00 in Contact lens benefit and she offered no help to resolve the issue. I just spent 280 worth of my insurance benefit and another 280 out of pocket because the prescription was wrong. To top it off she charged me for an additional eye exam and I was there 6 months ago. Every year I get an eye exam for glasses and contacts. I tried very tactfully to ask if she could help me out and its a big NO. So for our Family its a big loss. I don't know the ins and out s of the insurance as her office does and to void my benefit by their error would have been overlooked had she made any attempt at all to help me out. read more

From the second we stepped into Novato Optometry, my wife, daughters and I felt that we found the optometry practice we were hoping to find for years. We have tried different practices but there was always something lacking. Whether it was the hours to accommodate our busy schedules, the selection of frames, the support of the doctors and staff, the desire to not feel like we were being pushed to buy the most expensive products.... we hadn't found a practice that we felt "at home". Well, that search is over. Novato Optometry has everything we wanted. The staff is amazing and make us feel welcome and important with every visit. The care is outstanding. My youngest daughter and I do not have the best vision and Dr. Huang spent a considerable amount of time testing our eyes, explaining what the tests do, describing why we have these issues and recommending different forms of treatment, care and options. Joy and Veronica and amazing. They are knowledgeable, kind, patient (very important when you have a 6 and 8-year-old), proactive, loving and always available. Both Dr. Huangs are brilliant. They work in conjunction to make sure every possible issue is identified, explained and resolved. They are wonderful with children and (again) very patient. Their selection of frames is phenomenal and they have something for everyone. There is no feeling of upsell at all. In fact, they spent a ton of time with both my daughters to find the best frames. With my youngest daughter, they recommended a pair that was by far the least expensive and looked the best. With my oldest daughter, they ordered multiple frames from their distributor just so she could feel she tried "everything". We are lucky and grateful to be part of this practice. Thank you, Novato Optometry. We hope to be part of YOUR family for a long time to come. read more

My whole family likes Dr. Huang and our eyes are healthier than ever. When we first moved here we were apparently not wearing the correct prescription contacts but Dr. H fixed us up. Check her out. Her staff is lovely as well. read more

At the end of 2019, Dr Huang pointed me to the sunglasses after I told her I needed to spend the remaining funds on my HSA. I found a pair of sunglasses from their expansive selection and the amazing tech helped me fit my sunglasses. Life was good. Fast forward a few week, I find out non-prescription sunglasses are not covered by HSA. While I probably should have checked this before purchasing the sunglasses, I would have expected Dr. Huang to be more familiar with what is covered by insurance. read more

Dr. Huang and her staff are very friendly, informative and professional. I would highly recommend them. I enjoyed my appointment.

I have been seeing Dr. Huang for over 10 years. She is thorough, professional, patient and very smart and I've always trusted her with any decision related to my eye care (glasses and contacts). She has a way of explaining difficult terms or conditions in very concise ways that non eye experts can understand. Her staff is also very helpful, organized and kind. I highly recommend Dr. Huang for any eye care needs. read more

staff incredibly attentive, kind and interested. Dr. Huang is incredible in all those ways and including her attention to detail in fantastic explanation of each procedure and feedback to me as a patient. how often do you come home from a visit with your eye doctor and talk about it with your wife because the experience and medical attention received was top notch. read more

My family and I have been patients of Dr Huang's for years. She is thorough, knowledgeable and the most compassionate person I know. I highly recommend her to anyone looking for an optometrist. Her office staff is friendly and efficient. Thanks Dr. Huang read more

I've been a patient of Dr. Huang for something like 20 years. Even when I moved away from Novato, I kept coming back. She and her staff are top notch. They know their way around anything/everything concerned with eye care, from glasses, to contacts, to insurance. I HIGHLY recommend her! read more

I have been going to Dr Huang more than 10 years. She always takes the time to be thorough and explains everything to me. My appointments always start on time. Dr Huang is always pleasant, and Veronica greets everyone by name and with a smile. I recommend highly. read more

I have to admit I LOVE this place. I have been going to her for 6 years and honestly, this is the one doctor's appointment I am happy to keep and look forward too. Dr. Huang is current in equipment and testing methods, she never keeps you waiting, the office staff is glorious, friendly and happy to see you. When I go I know that not only am I getting the best eye care possible, but I feel like I am seeing old friends. Also, they are totally up on insurance regulations, they help you work out payments and work very hard to keep you current. Could not possible get any better than this office. read more

What a fantastic Mother(Suzanne) Daughter(Marissa) team. They have always provided top notch exams and services. They're front office team has always been so helpful. If you need eye care in Marin County make this your first stop, you won't be disappointed. read more

I've been seeing Dr. Huang for at least 15 years -maybe 18? Lost count on how many years. Both Dr. and staff are professional, kind, caring, and friendly. Everything you ask -from eye health questions to what your insurance covers (or doesn't). They are knowledgeable and helpful. If every medical office were like Dr. Huang it would be a perfect world! read more

I have been going to Dr. Huang for as long as I can remember! She and her staff, especially Veronica, have been nothing but wonderful to me and my family for years. When I went to college in Davis, California, I got a severe eye infection and Dr. Huang was on the phone immediately when I called her office for advice, as well as recommended some doctors in my area since I needed to be seen urgently. Dr. Huang and her staff are amazing and are highly recommended! read more

I have known Dr. Huang for over a year. I can tell that she cares about her patients and is very knowledgeable in her field. Highly recommend her. read more

Dr. Huang and her staff do a great job! I always feel comfortable and enjoy the process. Joy and Veronica give me great suggestions as to which glasses look best on me. I would recommend this office to anyone who likes quality care and a great selection of glass frames. read more

I have been hesitant to get my prescription updated as just thinking about the eye test & trying to read a chart makes me apprehensive. I was able to look at frames online & finally made an appointment. Was happy to get one for that same day! All staff was super awesome: nice, helpful, kind, thoughtful & good at explaining. After all the eye tests (that weren't so difficult & even a little fun), Veronica pulled down two frames & I liked both of them. She's going to have them send out a blue pair to see if I'd like it better before I finally decide. If you have been putting off getting your eyes checked, I highly recommend going to see Dr. Huang! read more