June 4, 2026. Shiloh has developed a tumor under her front…read moreleg and is now in continual pain. Dr. Bettencourt gave her some pain meds and we entered the Hospice phase of her life. Less than a week later we realized that it was time. We called CCAH and set up an appointment. They got us in that day. We entered the room and there were some nice candles and music playing. The staff were all fantastic. Dr. Bettencourt took our girl back to get an IV in and to sedate her. He came back carrying her in his arms and gently laid her down on the table. She was in no pain. They gave us all the time we needed and then injected her. She went quietly and quickly. We were given all the time we needed after she was gone and then we left. We were given the options of what to do with her body and made our choice. So sad for us but she is not in pain now. (This time was in stark contrast to another time with another vet that didn't us sedation. Our dog ran around until she died. Not a pretty sight.) Thank you Chico Creek Animal Hospital and Dr. Bettencourt and his aids for your compassion.

After 5+ years of entrusting Chico Creek with my dog's care ( annual appointments, all food &…read moremonthly treatments, dental care/treatment, as well as occasional illness, I called with an emergency. It was 8:30am on a Tuesday ~ my dog was refusing food & water and appeared to be in pain. I was told that there were no available appointments & I should check the internet to find someone to see her today or tomorrow. I found a great new vet ~ my 10yo dog had pancreatitis! Thank heavens I didn't consider holding off another day. 5 years, thousands of dollars, and I'm told to look on the internet when my dog was in crisis. This is NOT okay

I live in the country , so my German Shephard and I walk the property as well as some of our…read moreneighbors orchards everyday. So he is almost always off leash given our location. One morning he ran off and I found him scavenging a carcass and before I could get to him, sure enough he got bone stuck in his throat. Fortunately it was not effecting his breathing, but he could not swallow and was clearly in great distress. I got him back home, called my Vet. They had no DR on staff until the afternoon. I then called every other Vet in my area, and they could either not see me because of being over capacity for appointments, or there was no Vet on Staff at the time. I loaded Max in the Truck, called ahead and told them we were coming. It was a long drive, 40 minutes with a dog in distress. When we arrived they got us in right away. Even though Max is a big , strong, and difficult dog, the veterinarian and staff were able to get the bone out of his throat with no sedation, no major procedure. They did not do anything extra, did not require an ultra sound of an X-Ray, and after all was said and done, it probably only cost me a little more than my regular Vet would have charged, and that was for an Emergency appointment. I know people will complain about the cost of VCA, but this is a 24 hour emergency service, and I for one am glad the community at least has this option given that extreme Vet shortage, and IMO anyone that takes on the responsibility of caring for an animal should be ready for things like this to come up. Great Experience, Thank You for helping my boy!

If I could give 0/5 I would. Do not go here. I'd drive to another er vet…read more I am extremely disappointed by the way I was treated by the employee I spoke with over the phone (I believe her name was Lynette or Annette). I called VCA Valley Oak Veterinary Center because my dog was experiencing repeated vomiting, muscle tremors, weakness, and difficulty walking. I understood when I was told the hospital was at capacity and could not see my dog. My complaint is not about that. My complaint is about how I was treated. I asked if she could simply ask the veterinarian whether there was anything I could safely do for my dog while I searched for another emergency hospital. I asked about offering food and water and whether there were any medications or supportive care that might help until he could be seen. She immediately responded that the veterinarian would not answer any questions because they had not examined my dog. What made the conversation even more confusing was that she had already recommended I try giving my dog Benadryl over the phone. If no medical advice could be provided without an examination, I don't understand why she was comfortable recommending one medication while refusing to ask the veterinarian my other questions. Throughout the call, her tone was rude, dismissive, and impatient. I explained that I was scared, that my dog appeared to be seriously ill, and that your hospital was the only emergency veterinary hospital in Butte County. Rather than showing empathy or helping me understand my options, she HUNG UP ON ME. The most unacceptable part of the interaction was that she abruptly hung up on me while I was still speaking. I wasn't yelling or being abusive. I was a worried pet owner desperately trying to get guidance for a dog that appeared to be in serious medical distress. I understand emergency hospitals become overwhelmed and cannot always accept additional patients. I do not fault your hospital for being at capacity. I do, however, expect your staff to treat people with professionalism, compassion, and respect. Hanging up on someone seeking help for a sick animal is unacceptable and reflects very poorly on your hospital. I hope this call is reviewed and appropriate action is taken so no other pet owner is treated this way during an emergency.

This veterinary office must be run by actual monkeys--they can't seem to figure out how to use a…read morefax machine or email. Any technology invented after 1973 appears to completely spook the office staff. Extremely frustrating when you're trying to get records transferred or prescriptions called in. Save yourself the headache and go somewhere that has joined the current century.

Best veterinary clinic in town. Every member of the staff is helpful and kind. My doggies adore…read morethe vets and they are receiving top notch care.

Wonderful vets, wonderful humans, wonderful compassionate care. Our four girls (now two) have…read morealways enjoyed excellent care.

The absolute best veterinarians. We have been clients for decades for our dogs, cats and horses…read more Dr. Darling and Doctor Savannah understand that these aren't just pets, they are our beloveds, and they both have turned themselves inside out for us every time. I can't say enough good things about them and their staff. We love them!

Thanks for helping Pippin Getting us in the same day was…read morevery important and they made that happen

Listen, vets aren't cheap but we love our fur kids. Have seen all the doctors in this practice and…read moreeach one has been kind. After my furry kiddo had some Health concerns and had to have some test ran, I appreciated the doctor providing thorough information both on the phone and via text. Never felt pressured to do treatment, but provided the information to make the best health decision for my dog. I'll continue to be a client.

I've been coming to Riverwood for a little over 7 months now. I had an older chihuahua and a 20…read moreyear old cat, that needed a caring, end of life facility. I can say that Dr. Sandy, and her staff went above and beyond, in helping us make these hard decisions. The care and respect for not only my family but my pets also, was phenomenal. Everyone here cares about you and your fur babies, unlike a lot of the bigger vets locally. They made a lifetime client with me!

Dr. Sandra Hazanow was the veterinarian for my dogs in San Francisco for over 25 years. I was sad…read morewhen she left to open her practice in Chico. In all those years, I found her to be highly competent and empathetic, caring not only for the needs of the animals but also sensitive to the needs of the owners. Her approach was always transparent and ethical. She always responds quickly and is generous with her time. Even though she now has a practice in Chico, she remains willing to consult with me regarding my dogs whenever I have concerns. Given the opportunity, I would gladly have her caring for my dogs again.

Really nice staff here, they definitely are cat lovers! We've had our cats come here several times…read moreover the years and they are always very thorough with their explanations and upfront with their pricing. It is a little on the high side, but I've always trusted that they are doing everything in the cat's best interest. Good to know they are there if we need them!

I previously had a 5-star review. Sadly, things went downhill rapidly when the original owner…read morepassed away. Each time I'd bring my cat in for an appointment, I'd have a new doctor. There was no continuity of care while I was trying to find out why my cat was suffering for months. Each doctor would only have a superficial awareness of what the last doctor had begun investigating. I took my cat to another doctor, who found small cell lymphoma and asthma, both of which should have been treated sooner. The new vet began treatment immediately, and her symptoms rapidly improved under new care. Chico Hospital for Cats also switched to a new mail-order provider for prescription foods. They canceled my cat's food subscription through the old provider without telling me. If I hadn't called the provider to inquire about the first missing shipment, I could have run out of the only food that my cat can still eat.

At a last minute vet choice, this place may suffice. But I would never return back…read more The employees are unprofessional and the wait times are incredibly long. I once waited in the patient room for a hour (just to see the Dr) with my anxious dog. We have since switched vets and we are having a much better experience.

They helped me with my mama dog who was not producing milk! Even after my appointment they were…read moreavailable via phone calls to help me with my problems and questions. Prices are reasonable, and that says a lot because going to the vet these days is as expensive as ever! I appreciate them for being kind. I will be back!

The best ever!!! When I called and left a message it was returned that evening and an apt. was set…read morefor two days later! My kitty was pregnant with 4 kittens but this was not a problem. All of the proper shots were given and an ID implant was put in. This kitty is NO LONGER A FERAL CAT! She now has a family and plenty of love and tons of food 24/7. I highly recommend PAWS.

Paws Is a Wonderful Place for Individuals / Families in need of help with Spaying / Neutering Your…read moreFurry Pets & Most Important Loved Ones We All Call Family! Contact Paws For Assistance & All Pet Needs Information. Happy Parenting

I am just so, so in love with Dr. Prather (as a vet!). She is seriously the most wonderful vet I've…read moreever worked with. I am also absolutely in love with Chico Animal Hospital (see my separate review for the whole practice). I moved here two years ago from Indiana and had left a very good practice back there and was anxious about finding care for my pack (5 dogs when I moved -- 3 now; natural selection NOT poor care!). I went somewhere else for about 6-7 months and then someone recommended Chico Animal Hospital and I haven't looked back since! My dogs are all special needs dogs so we "get to" go to the vet often so my review is based on pretty extensive knowledge over the past year and a half. Every single person at Chico Animal Hospital is a gem. I personally love, love. love Dr. Prather . She quickly learned my and my pack of dogs' names. If I'm in the clinic with a different dog she always asks about the others (especially if a different one has been in recently). She is so kind and gentle with my quirky babies, and I have seriously not a single complaint about any interaction with her. Dr. Prather definitely goes over and above the care I've experienced in the past. Dr. Prather has called us in the evenings or on the weekends to report on a lab test we've been waiting on or if I leave a message that I have a question about something. She is not a 9-5 vet and I so, so appreciate that. She is also super detailed and willing to take the time I need to get the best picture of what is going on. I have never felt rushed or that she doesn't care about one of my dogs. She also does exactly what she says she will do -- if she says I'll call you ASAP with the lab results I know she will. I've never been left waiting and wondering what's going on because she does go over and above to make sure I'm on the same page with whatever is going on. Dr. Prather is so compassionate and thoughtful about our animals. We had a dog with a very weird skin condition that we couldn't figure out what was going on. Every time we saw her (5 times in 2 and a half weeks!) she had the most worried look on her face and I could tell she really wanted to do every thing she could think of to solve his medical mystery. Again she goes over and beyond and researched every possible thing she could think of to make sure she was giving the best care possible. Other vets might have just randomly tried different medications and/or just thrown up their hands but Dr. Prather wanted to make sure that our boy got the best possible treatment AND didn't cost us an arm and a leg just randomly trying things. After a year and a half of seeing Dr. Prather I can 100% say I will never recommend a different vet (other than her practice partner Dr. Callen who is also awesome). I completely trust her opinion and know that our dogs are getting the BEST care possible in Chico (if not the world).

I am with the Chico Cat Coalition and we take all of our cats to Chico Animal Hospital, to see Dr…read more Prather (and Dr. Callen). She is so knowledgeable and regularly educates herself on new veterinary medical practices. Some vets just do what they have always done, but Dr. Prather strives to be at the top of her game. I appreciate that! She has gone above and beyond for us at the Cat Coalition. She isn't afraid to work with feral cats and she handles them like a pro. She has been treating one of our kittens (who is now a cat) for the last 7-8 months. He doesn't have the last couple vertebrae, which makes it impossible for him to eliminate waste on his own (or at least with control). His condition is called "rumpy tail". He gets weekly treatment including bladder eliminations, acupuncture, massage and medicine. The cat is always in good spirits to see Dr. Prather and he will probably need care the rest of his life. He is one of our special needs kitties and Dr. Prather quickly found solutions for his unique situation without suggesting euthanizing. (We are a no-kill shelter anyways and unless the animal will suffer greatly, we opt for treatment and Dr. Prather understands and respects that philosophy).