Both of our dogs loved to come there. The staff were attentive, knowledgeable and flexible.read more

Update - almost a year later and Clara is still ignoring customers - including myself. She will…read morealso have me waiting for my dog for 5-7 minutes, particularly while I'm the only client there. I'm sorry, but her attitude is very frustrating.

Cynthia and her crew have been an absolute godsent for my little Bonnie and me! She's taken care of…read moreBonnie for over 3 years both for regular walking and dog socialization excursions and boarding for my longer international trips. I trust Cynthia to come into my home, pick up my dog and make sure keys are returned in place. She's very communicative and responsive. My days are long at work and commute, and Cynthia has been a relief to ensure Bonnie is walked and cared for. Oftentimes, she would take Bonnie home so she can play with Cynthia's dog instead of being home alone, and I appreciate her kindness in keeping Bonnie on top of her mind. Cynthia also sends regular updates of my dog when she's out walking them which is much appreciated. I highly recommend Cynthia and her services to anyone who needs additional support in taking care of their pup.

This was our first time using a dog walking service and this was THE BEST choice we made! Cynthia…read moreis so organized and a great communicator. She and the 2-3 walkers that helped us were always so communicative, on time and shared photos with us of walks. They are also very flexible and were amazing when we had lat minute schedule changes. 10/10 would recommend. These people truly love dogs!

Finding Michelle was such a relief. When I needed a dog walker at the last minute during the…read moreholidays, Michelle stepped in with such warmth and care. She already walks my neighbors' dogs, and I've always admired her kindness. With my family's dogs, she was patient, gentle, and made me feel at complete ease. Honestly, Michelle is the only person I'd trust with them--she treats them like family. I couldn't recommend her more highly.i if you're looking for someone to treat your dog like family even if they have quirks or any special attention, Michelle is the one.

I have cats now too and she cat sits for my hairless little monkey cats!! She's the bestread more

I met Kristina while walking my Oggie Doggie around the lake. She was hanging out by the boat…read morerental with the Ladies of the Lake just before they were about to get their row on. I used to row the lake with the boat club so I already had a soft spot for that aspect but I actually appreciated her asking about my dog and giving me her card for future reference. I had only adopted by a dog in January from Rocket Dog and had as-of-yet, not left him with anyone day or night. He had been loyally by my side for many months in my disability and unemployment. My family does an annual trip to Reno in July so as the date approached, I tore up my house looking for the card she gave me. Once I located it, I both text her and called her. She had just had a tooth pulled so she wasn't feeling 100%, the date I needed boarding was over a month away so I said let's touch base when she was feeling better. A couple of weeks go by and as I was thinking to myself, I should call, text, or email her again. No sooner had I had that thought, had I opened up my email to find correspondence from her saying just that! I have read a couple of negative reviews on here about her personality. I like to do that when I am getting to know a business to see what others have had issues with. Even after reading those, I still stand confident that for my older dog, who is half-blind due to coming out of a hoarding situation, she is a good fit for us. We initially did a meet and greet for about an hour with the dog, my 10-year-old daughter, and myself in her backyard to see how Oggie did with her other dogs, both resident dogs, and boarded dogs. He did great and neither Oggie nor my daughter wanted to leave. The next step was a day boarding so he could rest assured that his new adoptive mommy, me, was not passing him off permanently but temporarily and I would return after 8 hours and take him home. The final step in our Reno trip coming up on Saturday for a few days will be to take Oggie there the night before we leave and pick him up the morning after we return home. I am confident that Oggie and Kristina will do well together. If not, I will update this review to reflect such... To be continued...

We had a _terrible_ experience with Kristina, and I would advise anyone considering working with…read moreher to read this review in full first. She made several decisions that made us deeply uncomfortable, both in terms of how she related to our dog, other dogs and how she treated her financial agreements with us (i.e. not honoring her word and charging us for services not received). Shortly after moving to Oakland, we had to go away on short notice and had to establish a new boarding relationship. We contacted Kristina about a week before leaving. We agreed to one day of doggie daycare that we did not otherwise need to determine if this was a good fit. This was explicitly a "test". She required us to put down a deposit to hold the boarding spot. When I dropped my dog off, she began making derogatory comments about a very elderly dog she was boarding in a confiding way, as though it would be obvious to me that the dog was a problem (it wasn't). She said the dog was very old and needed to be put down, that the owners hadn't been up front with her about the dog's problems. I was amazed she would tell a new client that another client's dog should be put down. Mystified, I asked what the dog's problems were. She said that the dog was sometimes disoriented and bumped into walls, that it sometimes vocalized and cried for its owners (as it was doing then ) and it made her feel terrible to hear this. She said she would not work with this dog again. To me, nothing about the dog's behavior seemed problematic or out of the ordinary for an elderly dog while boarding and it was only stressful to me to hear a prospective dog boarding business owner talking about dogs this way. She also said she was possibly going camping for 2 of the 4 days we would be boarding our dog, but her roommate would be around to watch the dogs. This was also alarming, but we felt we had no time to find another arrangement, so we agreed. When we picked up our dog at the end of the day, we learned that our dog had been cowering under the furniture most of the day. We'd never seen our dog behave this way, though he has boarded with half a dozen other people. He usually sits in guests' laps the whole time they are visiting. We were alarmed, but Kristina asked us to bring our dog back a second day because she'd been out of the house much of the day and hadn't been available to make our dog comfortable. She could not remember our dog's name and referred to him as a "she" (he is male). We were reluctant not only because of the red flags already described, but because we did not need daycare, only boarding, and each additional "test" day of daycare was costly. It was concerning that we'd paid for a test day when Kristina was mostly out of the house. We felt she could have planned better. We were supposed to bring our dog at 7AM the second day. We ran late. Kristina called us at 7:01 or 7:02 AM and asked where we were and told us she needed us to arrive at the time scheduled. It was stressful for us that there was so little wiggle room. Kristina indicated that she was going to a doctor's appointment that morning and needed to leave promptly at 7AM. Yet the only point of this second unneeded day of daycare was to see if our dog would be more comfortable with her if she was home, instead of out of the house. Our dog was returning again to a frightening environment with nobody there to calm him. After drop off, my partner and I realized we were uncomfortable leaving our dog with Kristina. I contacted her and said I preferred not to go forward with the boarding arrangement based on the test daycare experience and would she be willing to refund for boarding. She texted, "of course." That afternoon, 8 hours later, with no further communication to the contrary, my partner picked up our dog. Kristina refused the refund because she said we hadn't given sufficient notice, even though our whole relationship had happened within such short notice that we could not possibly have given more notice, and even though she'd agreed to a refund based on the test days. She said her policy was to keep all the money, but that she would make an exception and give us a credit for daycare. We didn't trust her anymore, and so my partner argued for an hour before she agreed to refund 50%. She agreed only after my partner asked for a written policy, which stated she would keep 50%, not 100%, as she had been verbally claiming. Seeing the discrepancy, she said she's not much of a businessperson and can't keep track of her own policy. In the end, we paid Kristina ~$200 for 2 days of test daycare to determine that this was a person we did not trust with our dog. We happily made the 8-hour round-trip drive _twice_, on work nights, to drop off and pick up our dog from a family member rather than going forward with the boarding arrangement.

A year or so ago I highly recommended Karen, and I need to provide another review. We were going…read moreback East for a 10-day trip and had dropped our Frenchie off with Karen. By the second day our dog was having stomach issues (she had been fine when we left and was still eating/drinking and enjoying Karen's hikes), but Karen immediately recognized that it wasn't just a nervous stomach. She took her to an ER Vet who found a large mass on our dog's spleen, and they had to perform an emergency splenectomy. This came out of nowhere! Karen spent hours at the vet with her before and after surgery. Long story short, the mass was benign and 1.5 months later she is doing great! We could not immediately return back to the Bay Area because we were back East for a family memorial service, but Karen nursed her back to health. I don't trust anyone more than Karen with our dog now - she is so experienced and caring and without her quick action our dog may have died of a burst spleen. I am so thankful our Frenchie was with with Karen. She is a smart, trusted, and super fun caregiver who dogs love and parents can truly trust with their dogs' lives!

We are very thankful for Karen and Piedmont Pet! We have entrusted our animals to Karen for…read moreseveral years and have only ever had great experiences. Piedmont Pet is an excellent in-home boarding and daycare provider for small dogs. Nervous pet owners like me will appreciate the genuine care, attention to detail, and communication Karen brings to every pet care interaction. Our little 17-lb terrier mix has a few health issues and is on a special diet and meds, and needs to be in an environment where he will be handled gently. We never, ever worry with Karen! She was extremely thorough when we first started working with her, making time to ask lots of good questions and answer all of ours. She is a confident and very experienced animal lover who organizes and handles small-dog pack walks like the pro she is. We get daily photos of his adventures when our dog is with Piedmont Pet which we really, really appreciate. Karen takes care of him like one of her own (little sweaters in the winter, no-pull harnesses, comfy beds and blankets, etc.), and we can tell he feels secure and comfortable with her and his "vacation pack". His time there is a great mix of snuggles and downtime and walks and enrichment time. Karen also provides drop-in visits for our cat when we're away which we really appreciate. Our cat doesn't like anyone and she actually plays with Karen and allows pets (we get pics and videos of this too)! We feel secure knowing our sweet little dog buddy is in great hands and our less-sweet but still loved cat buddy is getting wet food and playtime when we can't be there. Strongly recommend Piedmont Pet, especially to anyone with small dogs in the East Bay in search of secure, loving home boarding or daycare!

Thank you very much for taking such excellent care of my boy. I am incredibly impressed with the…read moreprogress he has made interacting with other dogs, which would not have been possible without you and your exceptional team. Having invested significantly in "professional trainers," it is clear that being part of a PACK has made the true difference in his reactivity journey. I deeply appreciate your efforts. Knowing there is such a warm and caring environment for him provides great peace of mind whenever I travel. Thank you for everything you do.

Buddy returned home a very happy camper. Thank you for your attention to all his needs and…read morepreferences. I unreservedly recommend The Pack to anyone needy doggy-daycare or longer stays.

Two years ago, I decided to drive my cat, Margie, home to Southern California. Long story short, it…read morewas a nightmare, and I decided to find a trusted cat sitter. I did my research on various pet sitting agencies in the area before deciding on Rene. When I reached out, she was extremely responsive and came to meet me and Margie to get a sense of Margie's personality as well as to see where I kept Margie's food, litter, etc... Rene was great at engaging Margie and not a single claw was seen that day. Since then, I have asked Rene to take care of Margie during the holidays and occasionally when I am out of town at the same time as my roommate. Rene sends me updates with pictures everyday and even takes care to describe Margie's mood to me that day. She makes sure I've arrived home so Margie doesn't go hungry and keeps my space very tidy--I believe I once returned home to find my room cleaner than I left it. Rene has also been able to fit me in very last minute and is extremely flexible with her hours. She has been caring for Margie for over 2 years now and I deeply appreciate how reliable and consistent she is, often going the extra mile to make sure Margie is happy and healthy. I love that I have had Rene check in on Margie for the last two Christmases and Rene not only took great care of her, but left her a Christmas present both years. Little gestures like this only add to the list of reasons that make me confident in my choice of cat sitter and I am comfortable recommending Rene to anyone looking for a competent, trustworthy, and thoughtful cat sitter!

Rene has been looking after our cat since she was a kitten and we really now wouldn't want anyone…read moreelse! She is extremely caring, professional, reliable and organised. Always sends multiple pictures and updates so that we know all is well. Our cat was sick (not serious sick!) a little while ago but we didn't have to time to pick up meds from the vet so Rene went for us. I completely trust her and our cat loves her! We have had pet sitters in the past for our previous cat and we used the usual apps but I feel there's a bit if hit and miss and not as much real care. Rene is by far the best pet sitter we have had and I can't recommend her highly enough.

Cakewalk watched my three cats for nearly a week. They did a fantastic job of caring for and…read morefeeding my babies. I would happily hire them again in the future.

Highly recommend! Candice is our absolutely only choice for a pet sitter! We always feel secure and…read moreable to go about our vacation or lives when we hire Candice. Not only does she have so much knowledge and years of experience relating with and caring for animals, but she is also dependable, responsible, compassionate and conscientious. Most of all our our kitty LOVES her. I couldn't say enough good things, but rest assured your beloved pet and any specific instructions or needs will be attended to, safe, and happy under her care