Stopped into the store with my wife at the end of March to learn about getting on the interest list…read morefor my first Rolex. We were greeted by Anthony K who was wonderful to work with, he showed us watches, explained the process, and gave us a tour of the store. He added my name for a new Sea Dweller, I have no idea when I may see it but I am looking forward to making the purchase when it comes in. It was a great experience. Thank you!

Came in here on Sunday and purchased a watch for my wedding. Belal was so helpful and made the…read moreprocess so easy. I was looking at getting a Tudor watch so he helped by showing me a few different options and it never felt like he was pushing me into buying anything. He wanted to make sure I picked the watch I wanted to get. I've also come here with my dad who got an Omega from James and he was very friendly to work with as well. Overall this is an amazing place with very friendly employees who help to understand what type of watch you're looking for and help make sure you get what you want. We'll both be back in the future.

I've purchased an engagement ring, wedding band, and a Cartier watch from Merry Richards Jewelers,…read moreand I can confidently say this is a top-tier jeweler. Richard is someone I've known for decades through a close family friend, and I completely trust him. My first purchase, a platinum engagement ring, was the largest I had ever made, and he made the entire process feel calm, straightforward, and easy. I shared what I was looking for and gave him the freedom to guide the decision, and the result exceeded expectations. His son Scott is equally great, and everything they deliver comes with GIA certifications, including QR-linked documentation, which makes the experience feel transparent and professional from start to finish. Richard is personable, has a magnetic sense of humor, and isn't afraid to tell you when something isn't worth it, which is rare in this industry. If you spend any time researching high-end jewelry, you quickly realize how much of the pricing at big brands is driven by name recognition, even though grading standards are consistent across the board because of GIA grading. Richard does an excellent job helping you understand what you're actually getting and how it compares, so you can make a confident, informed decision. We also had a custom wedding band made, inspired by a design from another noteworthy jeweler in London. The final product was excellent, the craftsmanship was strong, and the pricing felt very fair compared to larger retail brands. More recently, I purchased a Cartier watch for my wife, and the experience was just as smooth. It arrived quickly, exactly as specified, and any questions I had were answered promptly. Richard and Scott are consistently responsive and stand behind their work. He has also appraised jewelry for my family members, and those experiences were equally honest and direct. The jewelry business doesn't always have the best reputation, but this is a place you can trust completely. I'll continue to go back, and I would highly recommend Merry Richards.

Amazing experience from start to finish. The team was patient, professional, and helped me choose…read morethe perfect piece. Their knowledge and honesty made me feel confident in my purchase.

Great selection and wonderful service. Really enjoyed my experience at Razny. Will definitely be…read moreback

Lois is amazing, she knows her products, she is extremely helpful and takes time to understand…read moreexactly what her customers are seeking. So happy I met her!

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

I cannot say enough good things about this shop. Located in the heart of downtown Downers Grove it…read moreis a must to visit if you need something special. All of the rings, earrings, necklaces, bracelets, watches and other jewelry pieces that are available for purchase are of the highest quality and are gorgeous! Dariusz is also amazing at repairing jewelry. They take such pride in their customer service! It is so refreshing to know that you are in a shop that not only has the best jewelry around but it also values relationships with their customers. That's why they have such a large base of repeat clientele. If you are in the market for some nice jewelry or need some pieces appraised or repaired, head to Dariusz.

The best jewelers in the area, hands down. They have done a half dozen custom pieces for my family…read moreand they have all been perfect and very fairly priced. I can't speak highly enough.

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I…read moreworked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection!

Replaced missing diamonds and repaired my tennis bracelet clasp. Extremely affordable! They took a…read morelittle longer than expected for the repair but I dont mind waiting or quality work.

Great experience. I'd highly recommend this jewelry repair shop. Orlando replaced 2 watch batteries…read morein less than 10 minutes. Also, very friendly staff.

Jackie is knowledgeable and fun to work with. A real pro! She goes beyond to get the right pieces…read more Will be back again and again!!

Ryan Bhikha was great he helped me by answering all of my questions. Providing exceptional…read moreclarity for me. I believe these days even though no one plans for the worst you have to be willing to buy a purchase that you are willing to eat the cost on. Thank you for a wonderful experience. The store was clean. People friendly and very hospitable. Plenty of parking. Courtesy beverages.... my stella was nice and cold! Overall... beautiful selections and designer choices!