A few years back I brought my wedding band and wedding ring to the store to get them enlarged and…read morecleaned. The results were amazing (kudos to the craft person/jeweler who cleaned/enlarged my rings). The sales people were another story. When I asked the male sales person how much the enlargement and cleaning would cost, he responded, "Not a lot." Really? This was so unprofessional. Unprofessional Act #2: I had to call to find out when my rings would be ready because no one called me. Unprofessional Act #3. When my husband picked up my rings, the sales woman made a remark about how small the rings/my fingers/hands were. I am an Asian-American woman/mother who has been harassed by many White Women/White Men in Upper Montclair, Montclair, Cedar Grove, Verona & West Orange, NJ for years. It saddens/shocks me to admit the level of racism I have experienced in this area. I was shocked that the sales woman remarked about the size of my rings/fingers after we paid $150.00 to get these rings enlarged/cleaned. The lack of professionalism in Essex County, NJ is disappointing, yet no longer shocks me now that I understand how racist this area is.

Replaced batteries on watches and a small jewelry repair. Immaculate service with quick turnaroundread more

First off I want to state everything there is exceptional. I want to state before going to them I…read morewent to another jeweler showed them the same photo and they gave me a redesign that looked like a goofy high school class ring after that I was disappointed and then came to find this jewelry store, my (now) fiancé and I went in and they said they are able to recreate the photo I showed them and come to find out they could. The man you will meet with his wife they do all the metal work in shop so once I heard that I knew it would be spot on. And it was. The prices I was given at the other shop I went to were outrageous but they priced my engagement ring and my fiancés wedding ring at a very very good value. Overall I loved the experience and even if you're not looking for something costume they have a wide selection of other rings, necklaces, brooches and bracelets just waiting for someone to come and buy them!

Recently went to Montclair Jewelers for a custom ring. I came in with a single photo as a source of…read moreinspiration - a ring I saw in Hudson that I felt was grossly overpriced. I'm SO thankful I came here! The inspiration was a 3-stone bageutte pinky ring. This family of jewelers was beyond helpful. Being a self-aware, very picky shopper, I know I am not always easily pleased. However, the staff/family were so supportive - commonly referencing in-stock items, other photos/catalogs to understand all my preferences (style, width of ring band, type of taper, stone height). I left feeling totally taken care of - as if I was part of their family. To no surprise, the ring came out beautifully. It even exceeded my expectations!! However, what was most heartwarming was how deeply invested the whole team was in my happiness with the ring! As a jewelry lover - someone always in search of heirloom-like pieces I cannot recommend this group of talented individuals more! I will be returning for more fun, creative jewelry products in the future. Exceptional quality, invested individuals who want their customers happy, AND super fair pricing - what else more could you want?

Marco is a REAL jeweler not just a store. Not only does he do repairs and watch batteries but…read morespecial orders, custom work and difficult jewelry repairs. Marco is a pro and is priced well, honest and trustworthy. Characteristics hard to find today. I go from Morristown to South Orange for his services.

I've done business here a few times and Marco is a fair and nice guy. He has a wide selection of…read morejewelry and watches on display. I'm not an experienced jewelry person so I don't what's good or what is a deal but if you are I'd say it's worth dropping in. It seems to me his stock has value as you must be buzzed in to the shop. I've come here a few times, mostly to get my watches worked on and to sell one. Again each time Marco was pleasant. He calls back when your things items are ready and gives reasonable time for when your things will be ready. Jewelry places seem to so often be either in malls or real fancy areas, likely along with price to match the residents, but this place is nice and local which is welcome. If you need watch work done, stop in.

We have been using Arlington for years. Always had a great experience recommend with no issues.read more

I recently discovered a Jeweler that has consistently met all of my requirements and then some;…read morethat Jeweler is Arlington Jewelers on Franklin Street, Nutley. Arlington Jewelers is a family oriented business with Sal at the helm. His adult children are often seen behind the counter assisting other customers. Entering the store, your initially impressed with all of the displays; neat and orderly, organized by type and size, a banquet for the eyes making your choices stress free. Each time I visit Arlington Jewelers I am warmly greet by the Family. From a simple repair to finding that correct piece for someone special, the Family is there assisting you without your feeling rushed or compromised. There IS a difference in the manner in which Arlington Jewelers interacts with their customers all of which becomes evident with each visit. Having been to other Jewelers in the past, it's continually refreshing to do business with Arlington Jewelers as they remain highly recommended.

If I could give it 6 stars I would, The service was amazing and they have fair prices for watches…read moreand jewelry

I would have given them 5 stars after my first visit as Abdul provided me good service and was…read morequoted good prices. I should have confirmed he was going to be there when I came back as the person I worked with now wanted to charge me more. Got price reduced but not as much as original. Still a good price and I bought it but felt like a bait and switch which I hate. They have a large selection of watches from the major brands especially those owned by Citizen.

...Ordered an item (which was supposed to be a gift) at White Diamonds at Newport, they charged my…read morecredit card and told to pick it up on Friday...I came to pick it up not on Friday but the following week, 5 days after Friday, just to learn that they were not going to be able to complete my order...Never called me, and put me in a bad situation...Will never use!

Went to check out some necklaces for my fiancé. When I first walked in I was not even greeted. I…read moreasked to see a thin simple necklace and the employers seemed unenthused to assist. I asked if they had any others to show, they said that this is all they had. I assumed they judged me on my appearance, wearing sweats and a hat. Horrible customer service, they should treat all customers same regardless of appearance, very ignorant.. Will not be coming back

Had the most amazing experience working with Isabel for our wedding bands !! She knew exactly what…read moreI wanted without being pushy! Could not recommend her more to work with and beautiful options!!!

Theresa is my "go to" to help me select jewelry! She is knowledgeable about the various jewels and…read morecompanies that this location sells. I am particularly fond of looking at available estate jewelry! Thank you, Theresa!

He is very knowledgeable about watches and clocks. Provided excellent service for a reasonable…read moreprice!!

Recently I purchased an aftermarket rubber strap for one of my watches from Delugs (online watch…read moreband retailer). The strap had integrated quick connect pins, but wasnt fitting my watch lugs even though Delugs was advertising the strap was compatible with my watch. I went to the watch repair store on the second floor of Macys hoping that they could get the strap and pins inserted, but they werent able to. I did a Google search and came across the highly rated Simpson Watch Service. Reuben (Owner) was able to take the pins that came with the strap out and inserted pins that he already had in his shop. He then took the time to size the strap on my wrist and put together the butterfly deployment clasp (this particular strap was a bit complicated). I was very happy with the end result. I had been annoyed when I first bought the strap and couldn't get it on myself...I was worried I had bought something I wouldn't even be able to pair with the watch and had even contemplated sending the strap back, but Reuben got it. As Reuben was working on my watch we talked about various topics from small businesses like his surviving the Covid pandemic, to his opinion on Tudor reliability, to vintage Omegas...Very rare to find a watch maker like Reuben. Most watch "service" places exist in malls or in a jewelry store where the person there just swaps batteries or if it gets too complicated, they just ship the watch back to the manufacturer...Simpson Watch Service goes way beyond that...Thats evident when you walk in the shop and see the various clocks and watches...I am a believer in supporting small business owners, especially those with niche services like this. If you have a significant issue with your watch or simply need a band or battery def go see Reuben.