Good gym, good people. No frills. If you don't want a contract gym, go somewhere else.read more

Me and my partner came in to get a free gym pass that comes with my apartment complex. When we…read morefirst went, I was told we weren't in the system yet even though we had moved in two weeks earlier. I was told to come back another time. About a week later, I called to check before making another trip. The employee verified my name and address and told me we could come in anytime to get our passes. Due to my work schedule, I wasn't able to go right away, but about a month later we finally had the chance. When we arrived, only the manager was there. I explained that I was ONLY there to pick up my gym pass, not to work out. Before I could finish explaining, she immediately began talking over me in a very condescending tone, saying she had given her staff the weekend off and that while I could still use the gym, I couldn't get a pass right then. I explained that I wasn't trying to use the gym--I only wanted the pass--and asked when I would be able to get it since this was now my third time dealing with the same issue. She cut me off, told me I "wasn't understanding," and continued arguing instead of answering a simple question. The conversation felt more like she wanted to prove a point than actually help. She then said someone would be there in an hour to get our passes. After I mentioned I had to leave for work, that suddenly changed to "a few minutes." She kept insisting she wasn't denying me service even though I repeatedly explained I wasn't asking to work out, just to receive the pass I had already been told I was eligible for. After I left, a family friend went in and asked the exact same questions. That's when I learned the employee I had been speaking with was the GENERAL manager. She told my friend that I had been rude first, which simply wasn't true. My friend even pointed out that the manager spoke to her much more respectfully, despite my friend being far more direct than I ever was. While I waited before leaving for work, the manager started making my partner's gym pass. At this point, we had been there for nearly an hour, and I was already late to work. When I finally said I'd have to come back another day, she didn't acknowledge me at all and just continued clicking on her computer. I work in customer service myself, so I understand bad days, difficult customers, and being short-staffed. That's why I tried to be patient. My issue wasn't that there was a delay--it was the dismissive attitude, constant interruptions, changing information, and lack of communication. She even said she had sent all of her staff home for the holiday weekend, yet when I came back inside there were suddenly two additional employees working. I was genuinely excited to use this gym since it's included with my rent, but this interaction completely changed my impression. After reading other reviews, I realized I'm far from the only person who has had this experience. I hope management takes customer service more seriously because it starts at the top. This happened days ago, and I'm still disappointed by how unnecessary and uncomfortable the entire interaction was.

Today I have been charged on my card , for my membership despite filling out the cancellation form…read morethat was sent LATE by the incompetent employees, and being told that my membership is going to get cancelled on the 1st of may, been going back and forth with cooperate and incompetent gym managers for over a month to cancel , ive got all the records of my multiple attempts to cancel my membership , I am filing a formal complaint on the VIRGINIA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES HEALTH CLUB SECTION . And will be seeking legal action through my lawyer .

The gym purposely makes it difficult to cancel…read more Out dated and dirty. Way better options in the area.

Very nice gym with nice employees. Great Brand new equipment and clean. Slightly pricey compared to…read moreBody Works or Golds Gym, but the overall atmosphere and new high quality equipment makes it worth it. Only downside (mind you this a new gym so give them time) is the lack of equipment. For such a large space, there's soooo much space between machines. I've been told this is "to prevent a feeling like you're working out on top of each other", but if that's the true justification, people will have to get over that - that's just part of being in a gym. Most gyms that have overly spaced out equipment are places like "curves" etc. Once they fill the gym in more and put more equipment in such a large space this will be the best gym around bar none. Nevertheless, I recommend. Good gym. Give them time.

Best gym in the area and I've tried a few. All of the equipment is new and the latest style ie…read moreisolate one arm, lock in place for two arms, cable machines, free weights, large selection of dumbbells, plate machines, and a large selection of leg machines from hack squat to cages etc. Good selection of cardio focusing on treadmills and steppers. The overall spacing of the gym is good also ie you don't feel crowded. There are some serious people working out because of the variety of equipment but it's also not intimidating in my opinion. The owner / manager is personable and good during the tour ie informative but not pushy. Recommended.

I was in town and wanted to try this gym out before potentially moving to the area. I contacted the…read moreowner Wayne via the website and he was very responsive and personable. Absolutely zero pressure or salesman tactics to join the gym like you'd find in your standard gym. It's truly a small town gym with a great atmosphere. Wayne offered me a trial membership for my 5-day stay. The gym has everything you could possibly need for a workout and was never too crowded even at peak hours. If I could give Wayne and his gym 6 stars I would. Facilities were great and owner is even better. If you're staying at the Marriott Courtyard 4 blocks down, their gym is just about useless for anyone moderately serious about exercise. This gym is only 4 blocks away!

Awesome gym! The owner got me signed up the day I reached out even on a Sunday. Very clean gym,…read moregreat staff, lots of equipment, love the 24 hour access as well. Recommend for sure!

At Eagle village planet fitness Unfortunately, the new management team has created a negative…read moreenvironment. The general manager(Trei) appears disengaged, and the assistant manager R has been unprofessional in interactions. Customer service has declined, and it's affecting the overall experience. This location used to be much better managed.

Good staff and a great choice of equipment for my fitness journey. The only slight rub is during…read morethis summer they are letting High Schoolers work out for free. I get the marketing ploy but also get slightly annoyed when 3 of them lock up 4-5 machines. I've adjusted my hours to compensate (mostly early enough no HS kid is going to be awake) and am back to happiness!

Friendly staff. Clean gym. All trainers are knowledgeable. Comfortable atmosphere for beginners as…read morewell.

We're from out of town visiting my parents. Every time we visit, we stop in to Fitness 1440. They…read moreoffer GREAT pop in deals for out of town clients! The staff is SUPER friendly. They have ALL the equipment you could ever want, and the whole place is clean and well organized. I only gave them 5 stars because 6 stars wasn't an option. HIGHLY recommended!!!

I love coming to Snap, it is always clean, the people are awesome!!! My personal trainer is Dan…read moreEmory, he's the best, because of him, he is helping me make my dream come true to go into law enforcement!!! Thank you Dan!!!! Y'all rock at Snap!!!

My husband and I have been members for several years. Highly recommend this gym for those who are…read moreself motivated for fitness. Clean, safe (at all hours - even late nights), wide range of equipment - including free weights. Love the 24/7 access! Convenient to shopping too so can pair workout with errand running (like groceries and dry cleaning). Personal trainers are available to focus your workouts. Busiest times are usually 4-7pm weekdays but even then you don't have to wait to use cardio and other equipment. No shower facilities. Overall, a good, convenient, safe gym for all fitness levels.

I am in my mid-70's and have been coming to Fredericksburg Fitness twice a week for over two years…read moreto exercise on the Pilates Reformer. Sam and Pam always have written game plans for my sessions and I am impressed that they have coordinated their efforts for my greater good. I like the fact that this is a low-impact program and I absolutely feel better for doing it. Stronger core for sure, better overall balance and way fewer lower back aches. This is a high quality program that is individually tailored to the client's needs and I certainly recommend their services.

I have been going here since August and it is beyond what I expected. my first time with a trainer…read moreI walked away thinking that i had been missing out on this my whole adult life. They met me where I was and have built from there. I have gained mobility, muscle mass, confidence & knowledge plus met wonderful people who are guiding me through. i have also lost weight but am no longer focused on the scale. previously, I had tried every way to lose weight you can imagine. At FFS, Jennifer taught me how to eat to be healthy. she has shared recipes, helped me create weekly fitness & nutrition goals & so much more. This has been a great experience. I also love the stretching sessions. I highly recommend all their services.