Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.

we had a terrible experience here. cold, unhelpful receptionist. no empathy. no feeling. Will never…read morego again.

This is after an Emergency room visit with an extremely unqualified staff who seems to be lacking…read morebasic patient care training. Let's start by myself being questioned why we were at "this" ER, instead of an ER that we prior visited earlier in the day... well this ER was closer to our home, we needed immediate medical attention, it was getting late and the first discharge paperwork stated to return to ER immediately if having problems.... Overall Why does it matter?... I'm in the middle of trying to get care for my wife who has extremely complex and acute conditions and we were disrespected at every step of our visit. I took us to what a thought was a professional medical facility with professionally trained medical staff that respected patients and took their jobs seriously. We were viewed as drug-seeking from what I can tell, as that could be the only explanation for the treatment we have received, and that is just unacceptable. The team did not listen to me, the caregiver of the patient, and against my direction made numerous mistakes that led to further patient harm and distress. Starting with in the waiting room, my wife had to be assisted to a recovery position on the floor so she did not fall out of her wheelchair due to active seizures - staff approached us and said we could not be on the floor and she had to get up. At this time my wife was in the middle of seizures, unable to communicate, understand, or control her own body. I had to argue for them to even listen and they left, clearly frustrated - but not offering any help. Later the same nurse came out saying they had a bed - my wife was still on the floor and unable to utilize her strength to move herself. The care staff then asked, "what do you want us to do?" I thought that hospital staff are trained to help patients off the floor from falls and etc, so I literally said, "are you not trained to help a patient off the floor?". After they finally sent out staff to assist me in picking my wife up to get her to the room, they literally asked me to open their medical cabinet to grab IV and blood draw equipment - I am not a medical staff at UW - that is totally unacceptable - again! What procedures are in place to ensure these numerous mistakes are not made over and over? It is a harm to patients, patient families, and the community. It's crazy how those most vulnerable and dependent upon intensive medical care, are treated the worst by the medical staff they rely upon. One of the first things I said is to not use her left arm due to the series of conditions that will make it difficult, if not impossible to get a line. Well you can clearly see they did not listen and blew her vein out. We followed up with our primary doctor at UW who was horrified at the care we received. Let's just end with although this is the closest ED to our home we will take the risk and drive to the next one. We have reached out to patient relations numerous times with no response. It seems that they are more concerned about google reviews here than good patient practices and may finally get back to us here?????????

Just returned from horrid experience at Ballard Swedish ER. Went in for an ingrown toenail at noon…read morefully expecting a long wait. Explained my need clearly. Haunted looking young man took my info and said sit. At 3;00 (not bad) was called in. Dr Peter Pan quickly informed me that he couldn't treat my toe because of time constraints. They should've said something from the moment l went in. Adding insult to injury another A..hole Dr tried to make a joke out of it. I am done with them.

I came in with a broken knee and a ton of anxiety about it. Everyone there was patient, kind,…read moreprofessional, highly skilled, and handled me with sensitivity and care. I am thankful that we have access to such a great group and great hospital.

Reaching a human through their system to get a referral, or get a prescription refill authorized…read morehas taken multiple attempts and may hours. The hospital's AI system is pathetic! I've been a patient of their clinic for over 20 years, yet reaching a human to get urgent issues taken care of before the end of the year, when my insurance plan is changing, has been unexpectable. I'll probably end up spending thousands of dollars and need to submit extra insurance claims due to their poor service AI / lack of human service.

If I could completely erase my medical record with UW, I would. Before I step foot into my…read moreappointment, my complaint has been dismissed -- over and over and over again. God forbid you're a woman, have autoimmune conditions, have dealt with depression (like everyone else in Seattle), and god forbid you're in pain. After being diagnosed with multiple autoimmune diseases outside the UW system, I was so excited to finally see a rheumatologist who could put all the pieces together and help me manage all my symptoms comprehensively. Instead, I got a cynic. She told me that yes, I'd tested POSITIVE for Sjogren's in the past and yes, it was unusual that I'd just had a salivary gland removed the way Sjogren's patients tend to have, BUT SHE DIDN'T QUITE BELIEVE IT (What????), so she wanted to test me again. The same tests. Again. And true to the tricky behavior of autoimmune markers, they decided to hide that day. (That should be Autoimmune 101). Then she denied the results of my adrenal tests showing a need for steroids, which had absolutely transformed my life for the better. Then, when I said I'd like to move my pain management from a clinic to rheumatology where it belongs, I suddenly became the worst of all things ... a drug seeker. (UW reflexively labels everyone in pain as a drug seeker. There is no such thing as pain, by the way, not even from a torn shoulder or torn plantar plate or the arthritis stemming from those injuries.) I am 53 years old and she asked me if I'd ever tried ADVIL or TYLENOL. What???? You mean the first line of defense? You mean the most obvious place to start? In what world would I come to a doctor asking for help with pain if I hadn't tried everything else? Yes, I had tried those OTCs and so much more. I'd given them to my children, who are almost as old as she is. In a spectacular wrap-up, she actually said, "We don't have time for people like you." I assume she forgot that I, along with all her other patients, pay her very, very well for every minute of her time. I believe UW perpetuates elitism, I believe it perpetuates negative stereotypes about female patients, I believe that if you've ever dealt with depression or anxiety at UW, it's the first thing many UW doctors consider when they "consider" your acute symptoms. A teaching hospital at this level has very serious issues when every patient looks like a problem, not a human being.

This is the premier hospital to come to for specialized treatment for children. Feels weird writing…read morea Yelp review for a place that shouldn't need recommendations when it comes to top notch cancer care for kids. This journey started last year with a Leukemia diagnosis for our youngest child. Words can't even begin to explain the emotional process that our family went through just to understand, "how could this happen to our kid?" The staff here in the oncology and cancer ward were absolutely amazing and helped us through every step of the journey. Parents bring their kids from all over the region to come here for treatment. We are so lucky to have this hospital a short distance away. Countless in-patient weeks with weekly clinic visits had us seeing many days here at the hospital. There are so many amenities such as the family resource center, chapel, child life specialists, physical therapists, etc. that they have every need taken care of while your kid is in the hospital. As of today, we've made it through the toughest two phases of his treatment and are now entering the marathon of the two year maintenance phase. As much as I look forward to never having to go back, I truly appreciate all of the amazing staff here, especially in the oncology wing, who my child and I will miss dearly.

I was diagnosed with Crohn's disease, they wanted to give me a colostomy bag. And as a child I…read morerefused, it was a complete nightmare 20 years ago, I would not recommend! After surgery, they had me go home, only to come back days later with a knot is my appendix which was caused by the surgery days before. I also asked them to remove the cathoder before coming out of surgery which they denied and had to rip it out after the surgery causing immense pain!

Well no one hopes to visit a hospital far from home but was glad we found St Anne. I became ill at…read morethe end of a long cruise & went to their emergency room where I was admitted within a couple hours. Everyone I dealt with really seemed to care about what they were doing. They were not just caring and professional but also actually listened and responded to my concerns. They all made my stay that much easier, making me feel like a person, not just a number. At shift changes the old nurse came to your room with the new nurse to introduce them. The head nurses made a point of coming to my room also introduce themselves & ask if i needed anything. My attending physician Dr William Kim was extremely caring. Overall for a hospital visit it was good. 2026-29

The staff here are absolutely terrible. Rude, condescending, and they lie to you about when your…read moreappointment is. When I asked what time the appointment was they refused to tell me and told me the check in time instead. Terrible service, terrible people. Avoid this place at all costs.

I have not been an inpatient here, but I do come here for the UW lab. It's a beautiful and tranquil…read morecampus, and if I had to be in the hospital, this UW location would be a good choice. The lab is excellent. It's a walk-in (no appointments) that most people don't realize is here and part of the UW's labs. And the lab staff is friendly and professional.

ER doctors and staff were amazing…read more Transition to the hospital Special Care Unit was smooth and quick. They have a special doctor to serve as point person to bridge the two different areas of practice. Love it.

I work there as an RN. I've been a traveler and worked at many different facilities all o er the…read morecountry. I find Fairfax to be the most caring and treat the patients with respect more than any other place I have worked. The issue with people voluntarily admitting themselves is they do not know nor realize that you can't just leave whenever you want. The public are not educated on that and then think they are being held against their will. There is a third party person that come in and assess the pt and seems them ok to go home or not. Fairfax staff do not make that decision.

DO NOT BRING YOUR LOVED ONE HERE FOR A DRUG RELATED ISSUE.(LONG POST)…read moreMy husband checked in to this place to detox . I was told I could call to get an update on his condition daily so I called after he was in there for a day. The nurse answered sounding like she didn't understand why I was calling and she said he was fine no updates. My husband had put on his contact list someone that was an enabler for his addiction. As his wife I was listed as a main contact with full access to his file there. He planned to go to a year program straight after detox however the dates for a bed was pushed back during his stay there. The day before his discharge I told the nurse to please have the doctor and case manager call me . My husband and I wanted to see if he could possibly extend his detox time there or be moved to the behavioral health area. I live separate from my husband due to his addiction and he was homeless. But lived on and off an enabler and person that did not support his sobriety . He expressed to me he did not want to go back due to the environment that would not be safe for him to go and had nowhere to go if he didn't go back. So the next day came and I never got a call from the doctor or case manager to discuss that situation . My husband said they were going to discharge him to go back to the enablers home. Last minute the treatment center contacted me and were able to get him a bed for the year program the same day.my husband had been taking suboxin there and the year long treatment center did not want him to continue on it when he got there. He was only on it for 5 days so they said we could support him in every way with the weaning off process. I called to let my husband know they could take him and 3 way called with the director of the treatment program he was going to enter, and got my husband on the phone . After explaining the situation to him my husband was still interested in pursuing moving forward. He said he has to talk to discharge nurse and his case worker . We were listening as he asked and the case worker yelled out they want to take you off suboxon! We talked about this she discouraged him from going into treatment made him talk to her and get off the phone with us . My husband never called back and now they let a addict out there to possibly overdose . These people actually persuaded my husband from getting TREATMENT! This is insane and now we have to wait and see what happens . This place is very unprofessional and missed the ball big time with this one. PLEASE GO SOMEWHERE ELSE FOR ADDICTION help there are plenty other places in Seattle that actually want to help people get the help they need.

Seen May 11 2026 in emergency room after driving myself in, which extended to hospital admissions…read moreand surgery for hernia repair and correcting obstructed bowel. ER took me in right away, I was given pain meds, all nurses and techs were very attentive, gave clear answers, I was assisted within minutes of requests at all times - from the time I arrived until leaving May 12, 2026. Surgeons answered all questions, I felt safe, cared for and seen as an individual and felt both protected and respected as a patient. Pain meds were given as needed they helped me with both chief complaint and residual migraine I had upon arrival. They helped me before during and after surgery and assisted me as I went thru steps of recovery afterwards . Admissions was great, drs top notch, all I came in contact with were pleasant and gave help right away and informed me each step of the way about my care and helped alleviate my fears and nervousness. This visit was easily one of the best visits I have had to an emergency room. I would both recommend and encourage others to seek treatment needed from this facility without hesitation.

I have been seeing a cardiologist every 6 months for the last few years. I received a message from…read moretheir office to schedule an appointment in early August. When I called to make the appointment, the earliest they could get me in was late October. And to top it off, the scheduler didn't schedule an appointment. This story is repeating itself with all departments. You can't get in to see a doctor in a timely manner.

I fractured my upper arm nearly 2 years ago and was transported by ambulance simply because my…read morehusband wasn't able to get me off the ground to be transported. He went in to speak with the ER and gave them insurance information. Since we were insured by 3 companies at the time he told them which one was primary, followed by the secondary and the third and that they had to be billed accordingly. Well over a year later I start receiving bills. We called and they said that that's normal and everything was pending, not to worry. I'm still getting these bills a year later so I called my insurance companies and they said that St. Anthony DID NOT bill in the correct order. So I called billing at St. Anthony and I re-informed them which company to bill 1st. Called today to check the status of that bill and it's, of course, pending. Speaks volumes about them and their ER intake and billing department. Do better...

Dr Young is the best. He and the support staff working that evening,which i believe was last…read moreSaturday morning, were the best. The ones from today...how do I put it...um they leave something to be desired...with the exception of the nurse that takes your initial BP. He was awesome. Clone Dr Young please. Otherwise BIPOC definitely will not want to come here and feel the MAGA vibe.