I spoke with the owner after I posted my last review. He explained to me that the cleaning person who was assigned to me was having several issues and that this was not a reflection of ow they run their business. I appreciated that he called me and took the extra mile to explain the details of what was going on. We are back at 5 star status. I had a cleaning person today and she was spectacular. Came on time, cleaned y dirty dishes (i usually try to get to those on my own) and made my bed (I was in the middle of washing my bedding and went to run an errand) When I came back, voila! Bed was made. read more

I've been using Sweep Home Chicago for almost a year - and we're very happy with it! We do a bi-weekly appointment for our 1 bedroom + den. Coming home to a clean house is the best feeling, and they do a great job. You get an email reminding you of the cleaning, she lets herself in and out - and I've always gotten great communication from the team when there has been a conflict. Joanna is amazing and is the best cleaner I've had in the city! Also - so reasonably priced, which was what initially drew me to the service. read more

I reached out to Sweep Home Chicago based on their Yelp reviews, so I thought I should post mine as well! I made my appointment with Nate, who was very helpful and listened to exactly what I needed. Since I needed a "Spring Cleaning" instead of just a regular service, I was very impressed when Sole arrived and Nate had communicated all of my expectations. Sole and I did a walkthrough of the apartment, and I pointed out the specific areas that I would like cleaned. With hardwood floors, a dog, and 80% of my time spent travelling for work, it had been a while since my apartment got a good DEEP clean! Sole dedicated extra time and ended up spending almost 7 hours on my "Spring Cleaning". My apartment is now SPOTLESS! Within an hour after she left, I called to set up a bi-monthly cleaning. SHC might be a little pricey, but I felt like it was worth it! read more

I called on a Thursday for a Saturday cleaning and snagged what I think was their last appointment. The gentleman I spoke with on the phone was a pleasure to coordinate with. The cleaner, rosa, was on time and did an amazing job. I highly recommend her to anyone looking for quality. It is an important sidenote however, that I am weird about doing my own dishes and laundry so I can't say she was spectacular at that since I wouldn't let her clean my dishes or laundry. In what she did do (vacuum, clean my stove, counters, dust, bathroom, bathtub, etc) she was phenomenal. I had never seen my kitchen look so pretty. read more

Very grateful for Sweep Home! I hired this company for two cleaning services. We had them over to our new home for a Move-In cleaning and had them back, for a Move-Out cleaning at the old place. We had only a few very minor hiccups but overall I was so satisfied with their work, I'm thinking of switching to their company permanently if they'd have us. We presently use a bi-weekly housekeeping service, but what I loved about Sweep Home was their willingness to redo work that needed additional attention, their professionalism via email and over the phone, the very fair pricing, and the quality people they sent over for both jobs. read more

I scheduled a cleaning with Sweep Home and they were due to arrive between 8-8:30am and she called promptly at 8:30 saying she was here. In a matter of an hour and a half, my (little studio) apartment was deep cleaned. She did everything from the toilets, shower, to doing my dishes (what a pleasant surprise!) The trash was taken out and replaced with garbage bags and the whole place smelled clean! It was the little things that made me impressed. She even offered me cleaning tips for my shower. I'm hooked and definitely want to try to schedule a monthly deep cleaning with them. read more

Sweep Home Chicago has been great for us. We have regular home cleanings scheduled every two weeks, and Yolanda is professional, sharp, and always has a smile on her face. Brandon is always responsive and sometimes more on top of things than I am. I've used other cleaning services that were hit or miss...you'd never know what you were gonna get one week to the next. If you are looking to build a long term relationship with a cleaning service, I highly recommend Sweep Home Chicago! read more

I got a housecleaning gift certificate for christmas this year (best gift EVER) and wasn't sure what to expect. Yesenia, my cleaner, was amazing! She got to my place right on time and immediately started tackling my neglected apartment. 3 hours of cleaning later and every surface is shining! She was very efficient, hard working and courteous. Couldn't have asked for a better experience! Yay! read more

I do not have much experience with home cleaners, but I am very happy with their services. It is very easy to schedule an appointment, and the best thing is - they have a flat rate as opposed to an hourly rate. There was one lady who came in to clean - she was on time. She took around 2 and half to 3 hours to clean my 2 bed/ 2 bath apartment and I could not have been happier with the results. I requested her to give the kitchen an extra thorough clean - and she happily obliged. If I need any cleaning services in the future again, I will not hesitate to give them a call. read more

I have used sweep home many times after getting a referral from my real estate agent. They truely not only have the best customer service but really provide the customized service that you need for your home. In addition, their cleaning staff is absolutely impeccable. The maid I had was Lorena, and she was a great pleasure to communicate with and provide such a spotless job to cleaning my home. I usually have very specific ways I want certain items cleaned in my home and sweep home was happy to accommodate and provide a great value in price for the services. I personally would not use any other company or risk using an independent maid that does not have the security of a company. read more

We use Sweep Home at work, which is a very large renovated warehouse space. We've been using them for a few years now. They are great. One thing I appreciate is that as much as they can, they send the same crew to our space, so they know exactly where things are and how we like things done. It's also nice because we've gotten to know the crew a little. Myra and Claudia are our usuals, and we all like them very much. They take great care of us. The other thing that gets Sweep Home a great review in my book is their customer service. We frequently have special events and need extra cleanings, and they are always very responsive and work with us to make sure that we get what we need. Brandon always answers emails promptly and works with us on dates. Overall, we've had a great experience and plan to keep using them. read more

Sweep Home is a great service and very easy to use. The scheduling is super easy and for someone forgetful like me, they will send you gentle reminders that it's been # amount of weeks since the last visit. I've been using Sweep Home for almost a year and half now. The staff has always been on time for the appointment and brings their own supplies. They are very pleasant and work around me while I'm working from home. I live on the 4th floor and I know it can't be easy bringing the supplies up the stairs. One thing that could be better would be to have the same person each time, but given how last minute I make my appointments, I can understand. Also, I'd say that I get a 'perfect' clean about 90% of the time. Occasionally when I look a little closer, I notice some details that get overlooked. But all in all, a great cleaning company to use! read more

FANTASTIC Service and Cleaning! From the get go Sweep home chicago staff were friendly, professional, and accommodating..and cleaning is superb. I had called 4 other services because I like to do a lot of research and knew I had found the perfect match after talking to the staff here. I needed a regular cleaning person for our office and we needed someone to come in early before clients came in. I wanted a place that is professional but also reasonably priced. We have them come every few weeks and another thing that impressed me was that they are amazing at always emailing and calling to remind of the appointment time we had scheduled every time. Upon cleaning day, Almost every time they actually show up early to get started. They are often waiting for us when we get to the office. The cleaning job is very thorough and they seem to do a great job in a very efficient time frame. Our office is 5 rooms with 2 big open spaces and they get all floors, surfaces, spotless in no time. Clients have even commented how shiny the wood floors look..plus most importantly the bathroom is spotless which most people notice right away. Thank you for all the hard work Sweep home chicago as myself and our patrons appreciate your work! read more

Great service experience with Bernice! She was WONDERFUL and truly so helpful in getting my new home cleaned! Someone give her a RAISE!!!! It was a bit on the pricey end at $195 for a condo less than a 1,000 square feet. read more

Another solid "basic residential cleaning" job from the staff @ Sweep Home Chicago. On time, highly efficient, professional, and an excellent value for the service. I am a repeat customer (See previous review from Oct. 2015) and will continue to use the company going forward.... read more

I've used Sweep Home Chicago for four move out cleans. The landlord was so impressed with the level of cleanliness they thanked us profusely for not having to bring in anybody else after, it was rental ready for a new tenant. The ladies arrived on time, required very little direction, and went to work restoring a pretty gross bathroom and kitchen situation to pristine condition, like its shocking how they can get the gunk out of bathroom. Would totally recommend them, and really want to get a biweekly service going on my current place. read more

We were happy, satisfied customers of Sweep Home for years. Over time, we became less and less satisfied with their services. Due to some pretty glaring issues over the last 2-3 months, we finally cancelled the service. So what happened? (1) Product request non-compliance: we have always asked that the team use vinegar on our wood floors. This was followed most of the time, but nowhere near 100% of the time. During our last cleaning, it seemed like there was a HUGE communication barrier with the cleaner. We requested it, we were home, but she still didn't use what we requested on our floors. It was really a frustrating situation. (2) Keys - There have been issues with the cleaners coming in the past and being able to locate keys with the dry cleaner we drop them off at (kitty corner across the street from our home). While we understand this pick-up location is slightly inconvenient, there should be no issues with key retrieval. We're also not sure if this is part of the larger communication barrier? We were most disturbed to find out today that Sweep Home has KEPT an old set of our keys without telling us for MONTHS. We searched high and low for those keys - we even had another set made. We thought it was our fault! What's most disturbing is that the most recent Sweep Home team said that they had picked those keys up from the dry cleaner we left them at. No such thing happened. Our one available set is with our dog walker. So again, I don't know that it's been a communication issue or if it was an outright lie. (3) Consumer safety - When we called to verify the card on file, we were SHOCKED to find out that Sweep Home had the entire credit card number available. Not at ONE other customer service agency have I heard of this practice. Most online and brick & mortar retailers have customers' credit cards encrypted and only the last 4 digits are available. What's more, during this past payment cycle, Sweep Home reported that the card failed. Not only do we know this to be untrue (we saw the billing on the credit card statement), but we saw that they tried to charge an OLD card we had frozen. How many full credit card numbers of ours did they have saved? We are VERY concerned about this. Also, to have had a card go through for payment and getting a call AFTER this happened saying there was an issue is further indicative of a communication problem. After their last visit, we were just done. read more

I hired Sweep Home Chicago again today for a deep clean of my place. Silvia and Catalina did an amazing job. They really scrubbed the heck outta my house. They were so nice, arrived on time and worked hard the entire time they were here. I made my appointment 3 days before and the woman on the phone was so nice and easy to work with. These guys are great! read more

We had company this weekend and wanted to get a deep clean beforehand. We were able to get an appointment scheduled two or three days in advance and the rates were pretty reasonable. Dora and Diana showed up on time with all the supplied they needed and did a great job cleaning our condo. The only complaint I have is that they left garbage bags out behind our back door that we didn't discover until the next morning, after an animal got into them. Overall, I would definitely consider using Sweep Home Chicago again. read more

Successfully made an app't with less than 48 hours notice. Joanna came early, too! In 3 hours, she did wonders to my neglected 2b/2ba apartment. I was thoroughly impressed by her professionalism and hard work. My showers and kitchen look brand new. They take credit card. Very flexible schedule. I was not asked to pay for metered parking. Joanna was awesome!!! I will definitely be requesting repeat service. read more

The summer is so busy and we're hardly home to take care of cleaning the way we'd like. It's all we can do to keep up with decluttering and putting our stuff away when we ARE home and inside the house. I needed help attacking the nitty gritty and getting this place to the spotless tier I prefer to have it living on. Sweep Home Chicago had good reviews and, as a musician, I loved the name! My gut was good because Olympia was awesome! She arrived exactly on time, got right to work, and didn't miss a spot. She was friendly (English-speaking, too!) and thorough and I will definitely call on her again! First time customers get 10% off, but remember to ask for it, or calculate it when you're paying. I would also recommend confirming whether they'll use your supplies or their own. The schedule confirmation said "That price includes us providing all the supplies necessary for the job" so I expected as such, but somehow the message was not passed on to Olympia, and she ended up using what I have, which was fine, but unexpected on my part! Just confirm! read more

I have used Sweep Home Chicago for 3 years now. I found them when I moved to a new neighborhood outside of downtown Chicago. Surprisingly, I found few companies that would go the extra distance (being that I only moved to Noble Square) at a similar rate, but Sweep Home Chicago was very accommodating! They are extremely responsive and always reachable. Every time I call, someone answers. They are trustworthy and are always in and out with no issues. I love coming home and finding my place spotless. I recently moved again (to Wicker Park) and they made the change to my new location with no hassle at all. I find them very accommodating and willing to meet the needs of their customers. read more

I have been using Sweep Home for about 3 years now; so far so good. They are great at working with me if I have any special requests (changing dates, requesting certain cleaning, etc). I would say about 90% of the time we get a great cleaning, we started to really like certain people and requested them (Maria); now it's pretty consistent. I think just like anything, finding someone that works well is the best. I would say their prices are in line---not super cheap, not super expensive. Communication is easy (typically via email), I will keep using for the foreseeable future. read more

Sweep Home Chicago did a great job! We used them for a Move-In clean, and now we're so excited to move in because we know it's clean & beautiful! They were also early, so they got it done fast & efficiently - and ahead of schedule. read more

Staff arrived on the dot for the call time. Wonderful job cleaning - my stuff is like new!

I'm super pleased with Sweep Home Chicago. They are extremely flexible in terms of scheduling, and listen well to feedback. The service in general also feels very secure. Reyna and Rose in particular do great work. Highly recommended. read more

Sweep home Chicago is an amazing cleaning service. They are very quick to respond and easy to work around scheduling. I have only used them once but I will be scheduling them again in the future. They are very well priced and the service was amazing and my house feels so clean! read more

Sweep Home did a great job cleaning our apartment. We hired them for move-out cleaning. I've never seen the bathtub so white and the stove very clean without those hard to remove grease stains? When I called to make an appointment with them they were very nice and friendly! read more

Good pricing, good service. Would use them again! They charge a flat fee based on hours instead of nickel and diming you for everything you want to have cleaned. For example, I really needed my oven cleaned and there was no extra charge for that as it was included in the hourly rate. The cleaners were timely and did a great job! read more

I have never written a review before, but feel it is necessary for this company. I scheduled a move out cleaning and this morning someone showed up with no supplies and he told me he would use my clorox wipes to clean. After I called to complain he left to get supplies and someone else showed up to clean. He returned later and they both cleaned and told me everything was done. I walked out to the kitchen to find they broke a shelf in my refrigerator and just left it on the counter (never told me about this or anything) and when I went to open my fridge all the power was off and they also had failed to mention that. On top of this, there were crumbs visible on all the hardwood floors and in the cabinets that they were supposed to clean. If you haven't booked with them yet save yourself the hassle and don't do it. read more

After writing my previous review on Yelp of my not-so-great experience with Sweep Home Chicago, I got a telephone call from one of the nicest and most professional business people I would ever have the privilege of working with. His name is Brandon and I am not sure if he runs Sweep Home or not, but this guy deserves a raise and a promotion! He was sorry to hear about my experience and was willing to work with me to make things right to keep me as a client. He was very patient and VERY understanding - A+++++++ for Customer Service. I will be sure to use these guys again in the future. Thanks again Brandon for your 1st class CRM! read more

To everyone looking for a great cleaning service, look no further. The staff at Sweep Home Chicago is easy to work with and offer great flexibility in regards to changing days for instance. I have been a client for more than two years and it is now time to write a review for my team: Mayra and Claudia. If you are able to get Mayra and Claudia into your home, you will have no regrets. They are very professional and get the job done - every time. They clean thoroughly and nothing escapes their attention. Once they leave everything is shining and it looks like I am ready to put our home on the market. But almost just as important they make me feel completely at ease having them in my home both when I am there or out. I highly recommend Mayra and Claudia. read more

We just moved into a condo and decided that it was time to schedule a monthly cleaning service. I first worked with Brandon (the CEO) to get the appointment set up. He was very attentive and asked for feedback after the first visit for improvement on future visits. When I was overcharged on a service, he immediately responded with apologies and reimbursed my account. His customer service game is strong. Overall, I was pleased with the monthly service. The kitchen always looked spotless and the place smelled fresh after it was done. My cleaning lady would take the time to really clean the stainless steel oven and fridge, which made a big difference. I love that she took the time to organize stuff on counters/tables and fold my clothes lying on my bed. The little, obvious details were nice. My only caveat is that I did notice that sometimes my cleaning lady didn't have enough time, so the rooms that were completed last weren't as well done as the others. Plus when cleaning the floors, she wouldn't move furniture or rugs so there would still be dust bunnies under the couch and dressers. I think if I had scheduled the proper amount of time for each visit, this would have been fine (we did 2 hours for 1 office, 1 master bedroom, 2 bathrooms, kitchen, living room; ~ 1200 sq ft). Also my big thing is that I really, really thoroughly clean my floors (which I realize not everyone cares as much about). We ended up having to cut back the service due to budget constraints. Even so I would recommend the company. Just be vocal about what you'd like done and what your needs are and I don't foresee there being a problem. read more

I needed a cleaner for my studio apartment after it flooded. Sweep Home Chicago was able to get a team in quickly, the cleaners were professional, needed very little instruction, and did a quick, thorough, stellar job. Before they came in, I wasn't comfortable touching any surfaces in my post-flood house. After they came, I had such peace of mind that things were actually clean. They went above and beyond--thank you! read more

Sweep home did a good job of cleaning up after our move. Really appreciated the attention to detail and pricing was worth it. I'd recommend. read more

Original Review: Sweep Home Chicago always does a great job and I appreciate the little extra things that get done, whether it's washing a few dirty dishes, straightening a pile of clutter or putting something in its place. I also like the convenience of being able to email the customer service team, receiving email reminders and flexibility in rescheduling when needed. Update: I ended up having to discontinue using this service because of an incident where, when I was out of town, the cleaner closed the bathroom door and my cat didn't have access to a litter box for several days and ended up using my bed and carpets as her litter box. I came home from my trip, exhausted, only to have to spend the night washing all my sheets multiple times to get the odor out and trying to scrub urine out of my expensive mattress. I spoke to the owner and he offered to have my mattress and carpet cleaned and to replace the sheets and comforter that I ended up having to throw away, but wouldn't even consider paying for a replacement mattress or file an insurance claim for it. And, as anyone who's ever dealt with cat urine knows, you cannot wash that odor out and a mattress is probably one of the top places you do not want that odor to be for the rest its lifetime. The company ended up essentially saying the entire incident was my fault because I hadn't left them specific instructions that the bathroom door needed to remain open. I've been using cleaning services for years and have never had to tell someone that; you would think a big litter box in the bathroom would be a pretty obvious hint that there's a cat in the house and it needs access to said litter box. The cleaner also acknowledged that she had seen the cat during the time she was there, so it seems, again, that you might make the connection the cat would need a litter box. In addition, I had issues in the weeks leading up to this issue where I had reminded the company repeatedly to ensure the garbage under my kitchen sink was emptied and it was not done so I'm not even sure had I left notice to ensure the door was left open that it wouldn't have been followed. read more

I can't say that their move-in cleaning was worth it. The bathroom and kitchen needed some extra work, so they started in there, and it seemed like by the time they got to the other rooms, they were all out of steam. There was still dust everywhere after they left so I had to dust underneath all of the radiators and wipe down the windowsills. I re-mopped all of the floors which were still filthy. We did have boxes piled in the center of the dining and living rooms, but the other rooms were completely empty so they could do a thorough cleaning, and it just didn't happen. read more

I ordered a move out clean for a 200 sq. ft. apt. in the Gold Coast. When I returned to check out the apt. 2 hours later, the cleaners said they were finished. Areas I showed them were still not cleaned, I took pictures of the dirt and grime on the window ledges, threshold between pantry and kitchen and filth I picked up in my hands from the floor. I sent pics to Sweep home and the only thing I got was a bunch of excuses!! I paid $135.00 for a thorough move out of a 200 sq. ft space clean! I was offered 20% off or they would come back. I want the place clean for my new tenant so I said I just wanted them to come back and rectify the situation. The only thing I got was someone telling me they wouldn't clean it. I told them my only recourse was social media so here it is!! Do not use Sweep Home Chicago! Deb Eybers read more

We used this cleaning service probably 7-8 times, but not any more due to some bad experiences. The last visit was definitely a low point.... the woman did not bring supplies (which we paid for) and used chlorox wipes to clean the entire house along with a decorative (obviously decorative) kitchen towel which she ruined. I am not even sure how you clean an entire house without paper towels or sponges, but she did it..... On top of that she unloaded an entire dishwasher of dirty dishes which was just disgusting!!!! Mind you, my husband was home the entire time. All she had to do was ask for towels or ask about the dishwasher. I agree with the previous post about confirming whether or not you are paying for supplies. We paid for supplies every month; yet the last couple of times, the woman came unprepared with supplies. She also stole a new roll of paper towels a couple times, I assume to take to her next appointment which is just weird and unprofessional. Customer service was always great, except, when I relayed this message about the last visit. I was told they would call me back the following day to inform me what happened and how she actually cleaned things since she had no supplies. I was told I would get 30% off my next (not current) service which means nothing. I never received a phone call back as promised. In terms of the general cleaning, I found the level of cleaning to be average, but vary greatly between visits even though we had the same person for the most part. For example, sometimes the baseboards would be dusted; other times not. I feel I had to specifically ask for things that should be automatic. On good days, I would give it a 4, on bad days a 1. read more

Never thought about hiring help to clean homes since I'm a neat freak. My mother recently broke her leg and since no one would be able to pick up the house for her, we hired SHC. I was so excited to hear about how nice the lady treated my mother. The house was spotless and smelled SO good (esp. Since she has 3 cats). Looking for good service on a budget? Yea. Can't beat SHC read more