Disappointed with this burger and fries. I live just a few minutes away. First I tried to call, but…read morewas asked to call back in 2 minutes, because they had to make a milkshake. Went to the website and ordered online. Had some confusion because the website says 1/2 off fries with any burger order on Fridays. No option for the discount online, or it wasn't obvious how to make that happen. Placed order. Went to pick up about 12 mins later.
What a strange experience for to walk into a restaurant on a Friday night with a total of 5 diners inside and not a single person to greet you or assist in where to pick up the order. I waited a few minutes until a worker came out from the back. She asked if I was there for a different order and I said no. She said it would be a few minutes the. No big deal, I take a seat at the empty bar and watch her make a milkshake. The place is sparkling clean and the worker is nice, so I'm giving them credit there.
I mentioned the confusion about ordering a that there is a special on the website for Fridays. She said that it must've been for another location because "they have so many locations now." I'm posting a pic of the website's home page in photos.
About 5 minutes later I get my order and take it home. I feel a little ripped off that this was a $32 burger and fries. The burger is okay, but of the 5 ingredients (bun, burger, cheese, special sauce and pickles) it's missing pickles.
The fries ($10!) were soggy and just meh.
The pics were taken as soon as I got home and opened the bag. I live 3 minutes away.
Maybe the ingredients are high quality, but who cares if the execution is half-assed? I can't believe that if my wife and I would've ordered together, our meal could easily have been almost $70. No thanks. Do better.
2 stars because the burger wasn't awful, the worker was nice (if only uninformed or untrained) and the dining room/bar was super clean. Please do something about those bright fluorescent box lights though, ambience killer.
Disappointed with this burger and fries. I live just a few minutes away. First I tried to call, but was asked to call back in 2 minutes, because they had to make a milkshake. Went to the website and ordered online. Had some confusion because the website says 1/2 off fries with any burger order on Fridays. No option for the discount online, or it wasn't obvious how to make that happen. Placed order. Went to pick up about 12 mins later.
What a strange experience for to walk into a restaurant on a Friday night with a total of 5 diners inside and not a single person to greet you or assist in where to pick up the order. I waited a few minutes until a worker came out from the back. She asked if I was there for a different order and I said no. She said it would be a few minutes the. No big deal, I take a seat at the empty bar and watch her make a milkshake. The place is sparkling clean and the worker is nice, so I'm giving them credit there.
I mentioned the confusion about ordering a that there is a special on the website for Fridays. She said that it must've been for another location because "they have so many locations now." I'm posting a pic of the website's home page in photos.
About 5 minutes later I get my order and take it home. I feel a little ripped off that this was a $32 burger and fries. The burger is okay, but of the 5 ingredients (bun, burger, cheese, special sauce and pickles) it's missing pickles.
The fries ($10!) were soggy and just meh.
The pics were taken as soon as I got home and opened the bag. I live 3 minutes away.
Maybe the ingredients are high quality, but who cares if the execution is half-assed? I can't believe that if my wife and I would've ordered together, our meal could easily have been almost $70. No thanks. Do better.
2 stars because the burger wasn't awful, the worker was nice (if only uninformed or untrained) and the dining room/bar was super clean. Please do something about those bright fluorescent box lights though, ambience killer.