What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

Awesome little candy and ice cream shop. The assortment of candy was amazing and you just want to…read moreeat it all. The milkshakes were pretty good as well.

After a year of living here, we found good ice cream! And not just good, frickin delicioso!!…read moreNothing compares in Franklin. Great business!!

We came here on a Sunday afternoon on a hot day. The parking lot was easy to park in and not that…read morecrowded, even though they share space with other businesses in the strip mall. The first thing we noticed when we walked in was the selection of popsicles, all premade and packaged in the glass case. Once you select your pop, you can have it dipped and/or toppings added for an additional cost. I had the coffee flavored one and it was nice and creamy. We ate inside at one of their few tables since it was so hot outside. The employees all took safety precautions and the price is very reasonable. The bathroom is also very clean.

The Boba was amazing and the workers were so sweet and engaging. They taught us about their boba…read moreprocess and the overall experience was great.

Yes, I felt overwhelmed by the options but I'm not sure if I would have it any other way. I went…read morein after checking the menu on my phone and showed it to the cashier. I did not know they had an area to check off the items you want in your bowl until after I sat down. If you're curious, that area is to the right immediately when you walk in but the counter to order is straight ahead. I ordered a regular T-OP Poke Bowl and Thai Milk Tea. Both were exceptional! Had spicy tuna and spicy salmon and both tasted very fresh. Also, added cabbage for crunch and texture along with wonton and garlic crisps. It was a great experience with different flavor explosions with every bite. Plenty of spots to sit with well-regulated air on one of the hotter days in Franklin. Easy to park a block away at the free parking garage. Definitely will be back!

I always enjoy a trip to Jeni's and now they have a more permanent space in the Factory! Located…read moretoward what I consider the front doors area, it fronts the area where it was formerly located. Same good service with samples of any flavors. Same great ice cream. A great treat to enjoy while strolling the factory!

As a self-proclaimed ice cream connoisseur, I can confidently say that Jeni's is some of the best…read moreice cream around. Every Jeni's location welcomes you with the smell of freshly made waffle cones- it truly smells splendid! They allow you to sample all flavors and use reusable sampling spoons. Also, the cups used are paper-based. I appreciate their effort to try and reduce their plastic waste. While they have their popular flavors in scoop shops year-round, they also have a variety of seasonal flavors. No matter what Jeni's location I'm visiting, I always have a great experience.

We had to wait a bit because the person was on break, but it was worth the wait. The ice cream was…read moredelicious and the flavors were various. This was a fun and ambient environment and we will definitely be back.

This place was a bit overwhelming when you walk in, but there is so much variety and so many…read morechoices. I only tried the Fresa con crema which was delicious. It comes with nuts, granola, and coconut flakes. The service was ok although it could have been friendlier. There was a foosball table for your entertainment. Would definitely come back to try some other things.

Brownie blitz more like bussin blitz. Jumbo popsicle was as big as my little brother."pov popsicle…read morefrom zootopia 1

Ordered a vanilla shake. I was told it came with a free topping. I wanted just a few blueberries…read more What they give you is a blueberry soup on top. When I asked to take it off I was told I as going to be charged again. I had to leave the bad one on the counter. They were extremely rude. I will never come back and make it my life's goal to tell everyone how bad this location sucks!

Best ice cream in the Nashville area. Highly recommend! Would also recommend their ice cream cart…read moreparties - the host is the best.

The shop was clean and nicely decorated. However; I ordered the cookies and cream ice cream and it…read morereally lacked flavor. The cone I got was also VERY stale. Overall, I was disappointed, but I would be willing to come back and try a different flavor.

Service is quick and the custard is always delicious. I usually order the straw-Anna sundae.read more

I wouldn't recommend the "Strawberry Shortcake Sundae". It says fresh baked everyday shortcake, not…read moretrue. The shortcake came out of a small package & was then microwaved. It was dense & not tasty. I didn't enjoy this sundae as the custard was melted by the microwaved shortcake. I've never before ordered something that I didn't enjoy. At just under $8.00 it's not what I expected!