What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

We visited this Kilwins with my daughter, who has celiac disease. We asked if staff could use a…read moreclean scoop and serve from a clean or unopened tub from the back to reduce gluten cross-contact. Staff told us they were not allowed to do that and could only serve from what was already in front. There was also a posted Kilwins "Handling Allergen Requests" notice stating that stores should not open a fresh tub, use separate scoops, or implement special handling procedures for allergy requests. I understand no ice cream shop can guarantee allergen-free food. However, families with celiac disease should know this location would not take even basic cross-contact precautions such as a clean scoop or clean/unopened tub. Because of that, my daughter could not safely order. Very disappointing experience. In Response to owner : Hi Ashley, I appreciate your response, but this actually highlights the concern. Saying that using a clean scoop or an unopened tub "would not make a product safer" is very troubling for families with celiac disease. Those steps may not eliminate all risk in a shared environment, but they absolutely can reduce one obvious source of gluten cross-contact: shared scoops and front tubs that may have been touched by cones, cookies, brownies, or other gluten-containing items. We were not asking Kilwins to guarantee that anything was gluten-free or allergen-free. We understand there is still risk in a shared environment. We were asking for basic cross-contact precautions so we could make an informed decision. What is disappointing is that Kilwins' policy appears to remove that choice entirely by refusing to take any special handling steps, even when a family clearly understands the remaining risk. For a child with celiac disease, being told that the store will not even use a clean scoop or unopened tub is not "keeping customers safe" -- it means the customer is effectively excluded from being able to participate. I appreciate that your intent may be to avoid misleading people, but the better approach would be to say: "We cannot guarantee no cross-contact, but we can use a clean scoop and unopened tub upon request." Families with celiac disease deserve accurate information and reasonable precautions, not a blanket refusal.

After a year of living here, we found good ice cream! And not just good, frickin delicioso!!…read moreNothing compares in Franklin. Great business!!

We came here on a Sunday afternoon on a hot day. The parking lot was easy to park in and not that…read morecrowded, even though they share space with other businesses in the strip mall. The first thing we noticed when we walked in was the selection of popsicles, all premade and packaged in the glass case. Once you select your pop, you can have it dipped and/or toppings added for an additional cost. I had the coffee flavored one and it was nice and creamy. We ate inside at one of their few tables since it was so hot outside. The employees all took safety precautions and the price is very reasonable. The bathroom is also very clean.

The Boba was amazing and the workers were so sweet and engaging. They taught us about their boba…read moreprocess and the overall experience was great.

Yes, I felt overwhelmed by the options but I'm not sure if I would have it any other way. I went…read morein after checking the menu on my phone and showed it to the cashier. I did not know they had an area to check off the items you want in your bowl until after I sat down. If you're curious, that area is to the right immediately when you walk in but the counter to order is straight ahead. I ordered a regular T-OP Poke Bowl and Thai Milk Tea. Both were exceptional! Had spicy tuna and spicy salmon and both tasted very fresh. Also, added cabbage for crunch and texture along with wonton and garlic crisps. It was a great experience with different flavor explosions with every bite. Plenty of spots to sit with well-regulated air on one of the hotter days in Franklin. Easy to park a block away at the free parking garage. Definitely will be back!

Amazing Place,Good ice cream and good customer service! Keep up the good work Jeni's... i love the…read morevanilla ice cream

I always enjoy a trip to Jeni's and now they have a more permanent space in the Factory! Located…read moretoward what I consider the front doors area, it fronts the area where it was formerly located. Same good service with samples of any flavors. Same great ice cream. A great treat to enjoy while strolling the factory!

This place was a bit overwhelming when you walk in, but there is so much variety and so many…read morechoices. I only tried the Fresa con crema which was delicious. It comes with nuts, granola, and coconut flakes. The service was ok although it could have been friendlier. There was a foosball table for your entertainment. Would definitely come back to try some other things.

We had to wait a bit because the person was on break, but it was worth the wait. The ice cream was…read moredelicious and the flavors were various. This was a fun and ambient environment and we will definitely be back.

IMPORTANT - IF YOU SEE A FLAVOR YOU WANT GO IMMEDIATELY…read more I saw the buckeye on an ad on Facebook and had to get in the car and come here to try Whits for the very first time! Guess what! Get to the line the very person in front of me wanted it too and he told her SOLD OUT. Heartbreaking. The person behind me said they always sell out the evening hours of the specialty flavor. Buckeye is peanut butter custard, I was really looking forward to it! Bummer!!! I know they have some in the case to take home, maybe next time!! They gave me a work around! Music city madness vanilla with no chocolate syrup add double peanut butter. I'm so excited! Also EVERYONE is so friendly, the store is clean and cozy and lines wrap around the building for the drive through and wraps inside as well. These guys are busyyyyyyyyy. This isn't JUST Custard. This creamy, flavorful, incredible consistency (ie not grainy at all), all the way to the bottom. Usually I'm NOT a small size orderer when it comes to iced treats but I feel full and completely satisfied. A bit sad that it's over but glad that it happened! Cannot wait to go back. My husband was annoyed driving out this far but by mid small of his "Hawaiian La'ua" (spelling) he was singing their praises, "I'd definitely be back and get this again!" lol Sooooo good does not disappoint!!!! Highly recommend and will absolutely be back!

The best root beer floats the world has ever seen. So friendly, always kind, and consistently a…read moregreat spot

Best ice cream in the Nashville area. Highly recommend! Would also recommend their ice cream cart…read moreparties - the host is the best.

The shop was clean and nicely decorated. However; I ordered the cookies and cream ice cream and it…read morereally lacked flavor. The cone I got was also VERY stale. Overall, I was disappointed, but I would be willing to come back and try a different flavor.

Service is quick and the custard is always delicious. I usually order the straw-Anna sundae.read more

I always and only get the kids size sundae with choc chip cookie dough topping. And it's always…read moregood. I liked the efficiency of this location's drive through! I was in and out in 5 minutes. Super friendly employees.