So yum!! Not one, but TWO gluten free dairy free flavors that were so delicious! Texture is perfect, taste is perfect, love the marketplace it's in too! Cool vibes, friendly staff, big fan! read more

I always enjoy a trip to Jeni's and now they have a more permanent space in the Factory! Located toward what I consider the front doors area, it fronts the area where it was formerly located. Same good service with samples of any flavors. Same great ice cream. A great treat to enjoy while strolling the factory! read more

Jeni's Splendid Ice Creams - double scoop, double the enjoyment! - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

As a self-proclaimed ice cream connoisseur, I can confidently say that Jeni's is some of the best ice cream around. Every Jeni's location welcomes you with the smell of freshly made waffle cones- it truly smells splendid! They allow you to sample all flavors and use reusable sampling spoons. Also, the cups used are paper-based. I appreciate their effort to try and reduce their plastic waste. While they have their popular flavors in scoop shops year-round, they also have a variety of seasonal flavors. No matter what Jeni's location I'm visiting, I always have a great experience. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Jeni's is the best option in The Factory for a sweet treat. I didn't love Jeni's at first, but I've found some flavors that I really enjoy. This location is conveniently located in the main area of The Factory. The shop has a few tables. There are also benches and tables in the common area next to the shop. My favorite thing about Jeni's is that the standard size comes as two half scoops. I love being able to choose two flavors without ordering two full scoops. It's a generous serving. Kid scoops aren't listed, but are perfect for kids or someone trying to control their portion. This is one flavor only. Jeni's offers standard flavors as well as seasonal flavors. My favorite flavors here are Almond Brittle. Double Dough, Wildberry Lavender, Pistachio Macaron, and Darkest Chocolate. The little piece of cone in each cup is tasty. If you're going to be a regular then make sure to sign up for their rewards app. It's not an inexpensive treat so this is helpful. Jeni's is a fun spot to check out if you are in the area and want a sweet treat. read more

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Tried Jeni's ice cream for the first time and absolutely LOVED it! They have some unique flavors that you can't find at your typical baskin Robbins type of ice cream shop. Definitely more high end too based on the atmosphere and prices. Almost $7 for two "half scoops" of ice cream. It's still a nice treat if you're there to grab lunch or dinner with family or friends. But if you want to indulge a little more I suggest just grabbing a pint of your favorite flavor from Target. They carry the Jeni's brand pints in their frozen food section and you get much more bang for your buck! Delicious ice cream though! I highly recommend the butter cake or birthday cake flavors! read more

Jeni's Splendid Ice Creams - Gooey Butter Cake! - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Amazing Place,Good ice cream and good customer service! Keep up the good work Jeni's... i love the vanilla ice cream

Absolutely delicious! Really great selection of flavors. They serve 1/2 scoops so you can choose two - which I love. Very friendly staff. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

I really dislike this place. I've been to a different location and actually had their ice cream, and once again the flavors are just wack! Today was even worse because when I was there I saw they had GOAT CHEESE ice cream! Who wants Goat Cheese flavored ice cream when you have flavors like Cookies and Cream or Brownie? Have some normal flavors Jeni's! I rated the last one two star but this was just beyond disgusting! I scream, you scream, we ONCE AGAIN don't scream for this ice cream!! read more

I visited mid-September and ended up trying the Candy Apple Sundae! The ice cream was flavoured in crisp apple with swirls of dark caramel, gf brown sugar oat crumble with house made chocolate sauce nestled in a waffle bowl. 10/10 would order this everytime. I sampled some other flavours but nothing beat that delicious apple flavour that Jeni's has perfected. Friendly staff and cute location inside The Factory in Franklin. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

OPAQUE is here & it is decadent - a rich espresso fudge with black cocoa, and a balsamic cherry flavor! Paired well with the Brambleberry Crisp and in their new Opaque Waffle Cone Bowls! read more

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Super yummy ice cream! I tried a couple of samples before I decided on Brambleberry. It was so good that I searched to see where I could buy it. It tastes like blackberry cobbler! Next time I'm in town, I'll definitely be back! read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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I had the Strawberry Buttermilk ice cream on their delicious waffle cone. It was spectacular and one of the best strawberry ice creams I've had! read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Well, darned if my husband didn't devour the ice cream before I could grab a Photo . We grabbed a quick scoop of ice cream after enjoying Hattie B's very hot chicken. We needed some thing to cool down our taste buds. My husband ordered a scoop and before I could even snap a picture it was nearly gone. There were so many options and he was a little overwhelmed as it was our first visit there. Thankfully, he grabbed his bowl just in time because before long, the line stretched out the door and down the hall into the common areas. Obviously, it was worth the wait for them. We were lucky to get it without a wait. He enjoyed it so much that when we returned home from our weekend away, I drove to Whole Foods trying to get him a few flavors. Sadly, they were all sold out. So I guess we'll have to just come back and try them all in person. The shop was small with limited seating, but you are located right at The Factory, so there's plenty of seating in the main area. Just delicious!!! Now we understand the hype! read more

We are usuals to the Factory on Tuesday nights. Typically the line is so long and there aren't many people working which makes the experience not very fun. The ice cream is ALWAYS SO GOOD, the waffle pieces are INCREDIBLE, so so tasty. It's always bright and clean. They currently have their 5 new holiday flavors out and yuuuuum! The gingerbread and white chocolate peppermint are favorites for sure! My everyday fave is peanut butter chocolate flecks. One of our friends had a birthday today and got free 3 scoops! Plus they do have rewards program for freebies too. Love Jeni's. We will be back, but please please make sure to staff for the Tuesday night crowds! read more

Mmmm! Jeni's ice cream was fantastic. I really enjoyed the Brambleberry Crisp. It was like having berry pie ala mode. The shop is located inside the old factory. There are several restaurants and shops around this location. This is a fun location with a courtyard with seating . Jeni's staff were friendly and the shop is clean. Parking is easy outside, just a little tricky finding the entrance to the interior mall. Hint: walk past the large iron work metal man. read more

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Well I thought Whits was the only ice cream game in town, but is was wrong. First of all, the shop was a little tricky to find as it is located in an old factory. This place is cool! There are a lot of restaurants and shops located in the same spot and it's fun to walk around and just browse. Now back to Jenis. I sampled several different flavors and they were phenomenal! I chose the half and half with buttercream birthday cake and salted peanut butter with chocolate. Let's just say, my tummy is full and very satisfied. The young ladies at the counter were pleasant, engaging,and knowledgeable about their product. I think if given the choice, I'd have to choose Jenis over Whits. Slightly richer tasting with more variety. read more

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Great addition to the Factory. Little pricey for ice cream, but always good and convenient when shopping or eating at the factory. They usually have a line, but it tends to go fast. Their waffle cones are good as well w/the ice cream. read more

Jeni's Splendid Ice Creams - Inside front store - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Really, really rich and unique ice cream here in the Factory building at Franklin, which is like a mini version of NYC's Chelsea Market. Their Texas sheet cake flavor is insane! Will definitely get this every time and can't believe it's made with coconut milk instead. The pistachio and vanilla and super dark chocolate also got raves, while the also dairy-free banana cream pudding was too icy and coconut-y for me. Even their fresh waffle cones that come with a cup of ice cream are thick and doughy and delicious. Can't wait to try more flavors. 5 stars!!!! read more

Jeni's Splendid Ice Creams - two scoops of ice cream - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Absolutely delicious!! Brown butter almond brittle and salted peanut butter w/ chocolate, super creamy. Plus, the staff was really friendly, and very patient with a mom and her two kids. Nice. read more

Another great Jenis location. This one is busier than the other Nad is a hit harder to find inside of a food hall, but service is the same - smiley and wonderful. Ice cream is still some of the best around. The vibes are different though - the indoor location isn't as fun and draws down the fun of eating a cone outside on a warm day. Either way, will visit if we are on that side of Franklin but otherwise will go to their newer location read more

Jeni's Splendid Ice Creams - Green Mint Chip Pint - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Really good ice cream my favorite is the banana French toast which has a good banana taste to it with a hint of French toast . You can tell they use real ingredients and the highest quality milk . read more

Jeni's Splendid Ice Creams - Banana french toast and a scoop of honey vanailla bean - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Jeni's ice cream is great, we all know that! I've been to the Jeni's off Armitage in Chicago, the Jeni's in East Nashville, the Jeni's on 12 South, this Jeni's in Franklin and I've ordered pints to be delivered to my house. Never once have I tasted a bad spoonful. Every spoonful is better than the last. It really comes down to customer service with them as product is so good. I like this location... though I am biased as I love Franklin! Huge parking lot. Plenty of seating. When not COVID they offer samples. Very nice people and crazy fast service. Goat cheese and red cherry is my favorite flavor and so unique and different. Summertime I love the collaboration they do with The Peach Truck. You really can't make a bad choice. Check em out and enjoy! read more

Jeni's Splendid Ice Creams - Goat Cheese with Red Cherries - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

We love absolutely love coming to Jeni's ice cream. We have had Kilwins, Culvers, Coldstone, etc and Jeni's is just flat out better. The people working are always nice, and will go above and beyond if needed to make you a happy customer. I always get the trio for $6 which is hard to beat. This go around I got the Blackout Chocolate Cake, Pineapple Upside Down Cake, and Ooey Gooey Butter Cake (I like to call it triple cake). I have had at least 20+ Jeni flavors over the year and Ooey Gooey Butter Cake and Blackout Chocolate Cake have to be two of my favorites. The waffle slice is always delicious, and a little known secret is you can add sprinkles for free. Overall, Jeni's just has the best ice cream in the area. I would tell someone new to the area to try both Jeni's and Kilwins and decide who has the best ice cream after that! read more

Jeni's Splendid Ice Creams - Blackout Chocolate Cake, Pineapple Upside Down Cake, Gooey Butter Cake (I call it triple cake) - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

I Had the Spring Special Strawberry Shortcake! OMG! So good! Never disappointed with selections here! read more

Jeni's Splendid Ice Creams - Strawberry Shortcake - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

We're like other patrons that have been to other locations and just now are trying this one. We had a lovely experience. The dessert was delicious and proudly scooped. The staff was friendly and knowledgeable. Love the vibe of the store. read more

You should try the gooey butter cake ice cream! They have a large variety of unique flavors.

Such a friendly staff! Plenty of seating inside and outside. Love the outside seating, pleasant at night. Tasty treats. LOVE Texas Sheet Cake. read more

The smell of fresh waffle cones allured in customers as a long line began to form down the side of the entrance in The Factory. While we had to wait for a few minutes, the flavors and experience were top notch. It may be smart to have a QR code menu with daily flavors and pictures for customers to browse while in line. Upon getting to the counter, it can be a little intimidating. Many of the flavors are unique and have unusual names/combinations. I played it safe by sampling the Salted Peanut Butter with Chocolate Flecks ice cream. I was hooked. I decided to get just a single scoop (kid's scoop) in a freshly made waffle cone, since we had just eaten dinner next door. The portions were the perfect amount, and I had plenty to enjoy! The staff was friendly and didn't make us feel overly rushed as we browsed the case/checked-out. There are multiple locations around the Williamson and Davidson area. We will be back, soon. I am craving the Peanut Buttery and Chocolatey ice cream combination again right now already. read more

Jeni's ice cream is tasty... I particularly like that it has unusual flavors, and they change per season... It is more pricey than the chain establishments at $5.25 a single scoop... But, I have found that the "Trio" is best choice for me... You get 3 small scoops for $6.25...I've posted pics of the one located at The Factory in Franklin, Tn. read more

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Jeni's ice cream never disappoints! I tried the sweet cream biscuits & peach jam and the tahini oat chocolate cookies. Both flavors were fantastic! So smooth, not overly sweet. Waffle cone was crispy. Service was great, very friendly staff. Nice spot inside the Factory at Franklin. read more

If you are in Franklin, you need to go to the factory. After eating Mojo's tacos you definitely need to try this delicious ice cream. It's a no-brainer! read more

This is my favorite ice cream place in all the land! The ice cream here is SO SO delish. The texture is perfectly creamy and firm and the unique flavors are brilliant! I've never tried a flavor that I didn't like, but the Cream Puff and Wildberry Lavender are the two flavors that I get every time. I just can't resist! I ordered the Trio, which is three half scoops in a bowl with a waffle wedge. * The Cream Puff tastes just like those frozen cream puffs that come in the box, not too sweet. This flavor is amazing. * The Wildberry Lavender is refreshing, sweet, and tart without being overpowering. I absolutely love this flavor and it's such a pretty color! * The Goat Cheese with Red Cherries was really yummy. It was like eating cheesecake, only better. The cherries were a perfect balance of sweet and tangy, and the goat cheese wasn't too strong. You can get the ice cream in a cone or in a bowl, which comes with a waffle wedge, and they also sell pints that you can take home for later. They have some of the flavors for sale in grocery stores, but nothing beats coming here and getting the freshest scoops while having access to all the seasonal flavors that you can't find anywhere else. read more

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I loved the strawberry shortcake parfait. There was no line at 2 pm on a wednesday. The parfait was $8. The employee was very nice. All the tables were clean and there was plenty of seating. read more

Jeni's Splendid Ice Creams - strawberry shortcake parfait - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Thoroughly enjoyed Jeni's while in town. I wish we had these where I live! I got a flight so I could try multiple flavors. They have so many flavors to choose from and a lot of them are unique. Don't be afraid to try something new! read more

Jeni's Splendid Ice Creams - Flight - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

You can't go wrong with Jeni's. An Ohio-based company, they have exploded throughout the country with their unique flavors and richly creamy ice cream. This shop is a stand inside The Factory and sells all the usual flavors. If you don't want a lot of ice cream, order a kids scoop. read more

Jeni's ice cream is a great location for a fun and casual ice cream experience. Service is good and it has a lively atmosphere. Lots of families around enjoying a night out. Would definitely recommend to friends. read more

Located in a historic building with shared venue seating. Friendly staff and great quality ice cream. They won't give out samples (they blame it on COVID but it's honestly really just bad service and management) pints of ice cream are $12 but you can get the exact same one from Publix for $8 at full price and at times but one get one free at Publix so $4 bucks a pint... read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

You've got three kids standing around not doing anything but they don't give out samples because it takes "too long to clean up"? You throw a spoon away in the trash... I've been a supporter of Jeni's since they've opened their first store in Nashville and have probably, at this point, spent over $1000 on--ice cream! Ha. No more. So tired of businesses using COVID as a catch-all for poor customer service. There was literally no one in line so I'm not sure what would have taken so long to clean up, especially if we were to throw our tasting spoons away. You lost a customer over complete laziness... read more

So glad to find Jeni's has opened up a shop in the Factory. Now we don't have to drive all the way to 12 South or Nash-a-tato Drive and the traffic woes there. Jeni's Ice Cream is Flavor-tastic! Pushing the boundaries of ice cream flavors, perhaps even a step beyond those of Ben & Jerry's, Jeni's combinations are diverse, flavor-packed, unique, creative, and down-right cool and satisfying. One flavor in particular (Sweet Cream Biscuits & Peach Jam) takes me back to childhood, reminding me of my Grandma's biscuits and fresh peaches picked in the neighbor's orchard right behind our house. Goat Cheese and Cherries takes me back again with slightly tangy goat cheese and delectable, sweet black cherries (like the ones picked in that same orchard). Lemon, Blueberries, and Buttermilk Frozen Yogurt - oh my! The sweetness and the creaminess are so unexpected, especially if you've only ever had store-bought FzY. (FroYo) Moving into the newer arena of my long-lived-yet-still-evolving-in-adventurous-tastes palate is Yazoo Sue, a delectable concoction that combines my love of craft beer (Thank you, Yazoo, for the cherrywood smoked porter!), rosemary (got lots growing in our garden), and the end-of-bite, back-of-palate, slightly lingering heat from cayenne .(Yes, I'm a chili-head and proud of it!). The surprising light smoky notes from the deeply rich porter are unexpected, while the coldness of the ice cream itself blends beautifully with the medium heat of the cayenne. (Take a second taste, it might grow even more on you....and I'm not suggesting around your middle--we're talking unique taste.) Prices and sizes as criticized in some other reviews? My comment is that they are fair for the quality, the creative genius, and the smooth, cold pleasure. Slow service? Please take a deep breath and relax, you're in for a treat...just like the other people in front of you who are tasting multiple flavors before making their final decision...the same courtesy that will be afforded to you in the unfortunately small service area. (Maybe that's what Jeni's needs to fix - enlarge.) If you want cheap, buy generic. If you want a marvelous opportunity to indulge in a creamy, cold sweet treat, get in line at Jeni's. It's well worth the wait. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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This location is great they get tons of customers that get brought in with the sweet smell of waffles cones being made. The plus side of this location is the tons of parking that are​ offered by the factory of franklin, and the different number of ways to enter into the factory. Another is that there are tons of other shops in the building that you can browse​ through. The downfalls of this location are​ the times go along with the Factory of Franklin so it closes earlier than other locations. read more