It's a pleasure to be treated so kindly and professionally -…read more I highly recommend Stephanie for her excellent service and caring approach to you as a person in her care.

Stephanie, the owner, is so kind, amazing at what she does (laser hair removal, electrolysis,…read morewaxing, sugaring, skin tightening, skin tag removal, cellulite reduction), and SO GENTLE. My sister and I have never had such low-pain hair removal. Stephanie is thorough and very natural with eyebrow shaping. She always finds the time to fit me in, even if it's last minute. I'd never go elsewhere now. *bonus: free parking

What an unsatisfying experience. I went intending to get a good back massage and some nails done,…read morethe treatments we're to take about 75 minutes, not only were we out before the hour was up, but I couldn't get a dedicated back massage for some reason. I also got a body scrub, which was fine, but when she used a dirty towel to wipe me off, she hardly got enough of it, I had to clean the rest off myself. Their 'relaxation' area is in the nail spa itself, hardly serene. At least the staff were friendly enough, so the experience wasn't a complete mess, but the services provided we're mediocre despite the name. Even though it was already subsidized with a gift card, the price I paid it would not have been worth it. No chance I'm coming back, do yourself a favor and look elsewhere.

I had a gift card for a massage however I never got around to using it since I moved away from the…read morecity. I emailed when I was coming to Ontario for a visit to inquire what was on the GC. I was given a prompt and courteous response. I decided since I was only in town for a couple days to opt for a pedicure for myself and my Mom. I used their online booking method to make the appoint. I called ahead of my appointment as I realized I hadn't specified I already had gel polish on that would need removed. The gentlemen that answered the phone was so friendly and easily made the adjustment to my time slot. Upon arrival to the spa we were warmly greeted. The setting is serene. The staff that did our pedis were friendly and professional. For an outing to treat Mom it's perfect. Otherwise I don't normally spend that price on my everyday pedicure.

I'm a trans woman and I went to Confident Image for Electrolysis to treat my facial hair dysphoria…read more Both France and Oleksandra are some of the kindest and most supportive people you'll meet, and I absolutely recommend here as the #1 place for Electrolysis in the Niagara region! I would drive here all the way from Fort Erie because there was no comparable practice anywhere else across the entire region! Oleksandra was the main person who treated me and she made me feel very comfortable and never once made me feel bad, and the treatment held as little pain as possible with Electrolysis! Electrolysis is even a great price here compared to other regions. I had to stop going due to moving back to London Ontario, and I'm really going to miss going here. If you live anywhere within a 40min drive here, this is 100% the place to go for electrolysis!

We LOVE LOVE LOVE Alumier! It's the BEST Sunscreen we have…read moreever used!! It keeps our fair skin protected all year round. ‍It works great as a primer under my foundation and doesn't even trigger my rosacea! My daughter uses it by utself and it leaves a light pinkish pearlescent sheen that makes her skin glow! Thanks France for the excellent recommendation! France is such an authentic caring person who is very gentle and professional. She also permanently removed a few rouge chin hairs of mine that were troublesome. I highly recommend her products and services!

I've been doing there for years and never had a bad experience. The nurse injectors are skilled…read moreand pleasant. They are concerned with you comfort. I'm going there soon for my second sculptra treatment.

I had an incredibly frustrating and disheartening experience with Skin Vitality in St. Catharines…read more I went in for a consultation March 21 2025 for lip filler and was offered a "zero money down" payment plan through Affirm. What they NEVER mentioned to me was that this plan is non-cancellable. The lady never discussed the refund policy, exchange policy...nothing! I was guided through the Affirm setup on my phone right there sitting in her office before signing any paperwork and then handed a document flipped upside down, told to sign it--no explanation, no transparency. I take responsibility for not reading both sides of the paper, but their approach was clearly designed to rush the process. The entire sale felt very pressured and rush and they left out vital information. Only *15 minutes* (literally!) after leaving the clinic, I called to cancel because I felt overwhelmed and realized I wasn't ready to commit to lip filler. I've never had anything done to my face, and the anxiety hit me hard. At this point, no payment had been processed and no service was rendered. Still, they absolutely refused to cancel the Affirm contract. I've gone back and forth with their patient care team and Sarah Papageorge, and there has been zero empathy or flexibility. They continue to insist that I signed and must pay--even though I reached out immediately. The only option they offered was to use the credit on a different service, which I do not want. I don't feel comfortable having anything else done with a clinic that treats people this way. The fact that they have no refund policy and refuse to work with Affirm to cancel a plan when no services were provided is appalling. This situation is absolutely ridiculous! I filed a BBB complaint and Skin Vitality gave a generic FALSE response saying things about the contract that were not true and stated I was verbally told about the cancellation policies which I was not! It was never mentioned in the consultation! Also, I advised them that I confirmed im pregnant and can not safely have anything done and they have completely ignored that. Never acknowledged it! What type of business refuses to look at a client case by case and make reasonable exceptions? Im in disbelief and appalled. Look on BBB and there are several other complaints about this payment plan and how people are locked into it without any exceptions. They clearly care more about profit than people. I would strongly advise anyone to steer clear. Their customer service is cold, dismissive, and completely lacks compassion. Avoid Skin Vitality at all costs.

I have been seeing the girls at Clara Derma for the past 2 years. My skin has never been better…read more I use all their medical grade Alumier products now for the same cost as what I was purchasing at Sephora (that was ruining my skin)! Alisha and Olenka are so sweet, but more importantly so informed. I have recommended them to many friends and family members. Try the Botox facial, it is amazing!! Donna V

From the owner: Laser Hair Removal Photo-Facial Rejuvenation…read moreNon-Surgical Face-lift Microdermabrasion Pro-Aging Skin Care

Simply the best, great service, great staff, great environment..And you even get to have a beer…read morewhile you wait..

Went yesterday got a tune up from apprentice luckily I have short hair and am a patient person but…read morewas like 45 min just for a trim and was uneven like half the time was spent on more then the other side and ended up uneven I'm just saying make a appointment cause walking in was not a good idea wouldn't recommend it

I used to love to go here because theyre really nice. The…read morenail tech ..answered her cell phone and continued on a head to shoulder 20 minute conversation with her friend, while attempting to do my pedicure. I left wont be back ...its a spa service there to relax and be pampered!!! Not listen to someone ramble on the phone while they fumble tools to execute the service youre paying for.

I'm giving this salon 2 stars (Ed.: nope, one!) because at least they're fast. They basically…read moreslapped shellac on my nails, but never pushed back cuticles. The shellac is cracking and lifting after a week. The colours on the samples that they offer don't match the actual polish, either! I had to go through several shades before finding what I like, which meant settling for something that I didn't want. Also, and this is something I wasn't certain about at the time, as I rarely get my nails done by others (I do them myself), or I would have spoken up: they reuse the nail files over and over again, and the files are covered in the nail dust of others. Gross! * edit: took away a star after reflecting on how dirty the place is. The sad part is, the staff is really nice, but I don't think they have any control of these practices (they seem to be encouraged to go as fast as possible and cut corners wherever they can).