Rude!! I made breakfast while my husband shopped their very limited, cheap, inventory with their…read moreunprepared and unknowable staff. Post purchase of several items, the (presumably) owner pulled in and informed us that this is now a campground and we needed to move along. We had been in the, empty, parking lot for 20 minutes. In 5 years of nearly full-time van life, we have never experienced such rudeness. Glad you showed your true colors. A business to AVOID!!! Wow!! A reply. And not an apology. For example, "I'm sorry I reacted so swiftly. I should have popped in to my place of business first and learned from my staff that you two (only) folks in the parking lot are actually customers." Instead, "Heading off problems, as we had set up camp." Set up camp? Ya, we put our dog out with food and water on a rope. We saw your numerous "no dogs in store" signs. And setting up camp from 9:15-9-39 AM? Come on. Just not a good, customer first business man. Many times in various states around the country, bike/ski shops have even asked us if we would like to, "fill up our water? Or please, take your time. Need any tools? Want some MTB trail recommendations?" Not expected, but good business and really nice. Especially on a Monday morning when we are the only customers you had. You, as a business owner, represent your tourist dependent community. Your choice as to how you do so. My choice to frequent or not, recommend or not.

This shop is great. The service is fantastic. I bought a pair of Merrell shoes there. The salesman…read moreworked with me on making sure the shoes felt perfect.

Family has rented skis from them for multiple years and won't go back. We had an equipment issue…read moreand the employee claimed that we stole the equipment. Customer service was extremely rude and condescending. Do yourself a favor and go somewhere else

we had a problem with our equipment, and the customer service was very rude to us for no reason and…read morenot helpful at all especially the man with a mohawk. Think twice before renting gear here because they will not help you and are very rude to you. we are loyal customers every time we come to Angel fire we rent from them. We will not be renting from them again.

Avoid at all cost! I was refused a return of shorts that I purchased the day prior for having…read more"worn" the gear. I was told that since I wore it outside of the shop, then I am ineligible for return. I presented both the receipt and original tagging with the return, the denial was based on me having worn the shorts. Unbelievably inadequate for a outdoors outfitters. It is unreasonable to expect that a decision can be made on outdoor gear without walking in it for any duration outside. Find a store that cares if your gear works for you, anywhere but here!

Located right on the Square. This is a must stop for outdoor equipment. Well I did not buy…read moreanything. They have an excellent selection of all things outdoors almost a mini REI. New Mexico is a place to hike and you will find your equipment here friendly knowledgeable staff, and doing a quick scan of prices fairly priced.

Really cool store, they have a variety of unique items. The staff were also super friendly, I'm…read moreglad we stopped by.

Absolutely amazing customer service and awesome products. Outdoor clothing, hiking shoes, and the…read morebiggest selection of On Running shoes I have seen. Great store and great products. Shop local Santa Fe!

Amazing experience here. Helpful, friendly staff. Good quality equipment, some of which was brand…read morenew. Try the blades if you're bad at skiing like me! Seemed to be a great value per day. Also got some really cute inexpensive goggles, good selection of gear here for rent and purchase.

Absolutely incredible experience. I rented the women's Never Summer board and it was hands-down the…read morebest board I've ever ridden. The ride was smooth, stable, and responsive in all conditions, perfect on groomers and amazing through variations of terrain. The shop staff were super helpful and made sure I was set up with the right size and bindings. Overall great customer service and very attentive! Definitely recommend!

Great service & good selection of top brands…read more I went to find shoes to help PREVENT BUNIONS...."box toe" & "level" (no incline between toe & heel). They carry 2 brands that fit the bill! Our salesperson was knowledgeable & patient as we tried on SEVERAL pairs. Cute store that's SERIOUS about the best for runners -- and non-runners, like us! Prices were good & they had a nice sales rack in the back hallway.

The service was beyond exceptional, I found everything I needed and more. And I am even more…read moreinspired to run the grand canyon for the first time thanks to the advice of the amazing staff there. Stephen emailed me a map of the route with the corresponding elevation changes. Look forward to telling everyone there how things went!

Best selection of ski gear in town with the friendliest and most knowledgeable staff.read more

Jeremiah at Alpine Sports was outstanding. He took the time to understand my skiing style and foot…read moreissues, explained every step of the fitting process, and made sure the boots felt perfect before I left. Would 100% recommend.

The employee (with premature, striking white hair) has a winning smile that is sincere. She was a…read morefab Greeter they day we came. Christopher and Brandon in shoes are most informed and helpful. TY guys! You will find quality products in REI. Thank you! PBH - former Head Pro/GM of Pebble Beach MCH - former Host/Floor Mgr. for Clint Eastwood

Holy moley they are pushy…read more Fist off, REI is far more expensive than they used to be. Even their house brand has pretty steep prices. I might have missed when they shifted into that market. I remember buying a workwear jacket from them 5 years ago for the same price as a standard pair of pants now. This particular location is pushy AF. I had to tell 80 employees that I don't need help, and one of them (in the shoe department) would literally not leave me alone. Do you need help? No. Okay well just to let you know... Thank you, I don't want help. Okay but just...darn tough has a warranty... Please...I don't want help or conversation. Okay but.... Until I literally said, "damn dude, leave me alone!" And had to walk away from him. Cannot take no for an answer. That's not being helpful, that's being a nuisance.