Just waited in line for 20 mins. girls working at the front counter were more concerned with…read moretalking to each other rather than taking the rapidly growing line's orders. when they finally decided to take someones orders they started taking the people behind us's orders???said something and just received a look. leaving and not coming back.

THIS PLACE IS THE BEST THING EVER…read more I think 5 stars is a major understatement when it comes to this place. This place is worth, like, infinity stars! The ice cream is so creamy and their biggest size, Gotta Have It, is more than enough to satisfy my sugar cravings. But that isn't even where it begins when it comes to the joy this glorious place brings me. This is the Subway of ice cream parlors when it comes to customizing. They have caramel, MnMs, chocolate chips, and KIT-KATS. With a wide array of base flavors and toppings, you'll never run out of combos to try! Every time I come here, I order the biggest size, and whatever else I'm putting in there, you know I'm gonna add caramel, and you know I'm gonna be EXCESSIVE! One note, though; this place is NOT for simplistic faint-of-heart cowards. If you come here, and you just order vanilla with sprinkles....you aren't doing it right. With Cold Stone, there's only one rule: DO NOT FOCUS ON HEALTH. If you want to add something, but are worried it's "too excessive", just know that that isn't a thing here. This place is where you go when you wanna order something your mom wouldn't let you when you were a young child. There is NO HOLDING BACK at Cold Stone. And I LOVE IT. TLDR: this place is awesome And idk what the other guys are thinking with their reviews

Celiac Foodie:…read more Family Treat Night! I got 'The 1971' sundae. Chocolate/ Vanilla Twist Hot Fudge Snickers topping Peanut Butter Sauce In a bowl Epic flavors - must try! Quick delivery & happy staff! no illness from consuming food Happy Dining!

We had the worst experience tonight. Your "manager" on duty is rude, Childish, and extremely…read moreunprofessional. We were over charged and I wanted a break down on what your prices are. He refused to give me that information and kept hanging up on me. Did not offer me a refund. When I asked who the owner was he refused to give me that name and told me it was none of business. I can tell you right now the way I was treated tonight I will never do business with you again. I have never been treated so horrible by a business. We are owed at least $5 but really have no idea because your manager is horrible and needs to be fired.

Waited a while last ones and handed 2 Sundays that were complete consistency of water that was a…read morewaste and threw away . Instead say your machine is broken instead of just taking people's money. :( we would have gotten something else instead of now nothing....

They could have better customer service but the ice cream was good I guess. Hopefully will be…read morebetter next time

My friends and I were in need of an ice cream fix and we stumbled upon Charlie's! They had so many…read moreflavors it was hard to choose! I got the mint chocolate chip ice cream. While it wasn't the best mint chip I've had, I did enjoy it! They only had a few dairy free options which was surprising due to fast amount of flavors they had. One of my friends got the dole whip which they liked! The staff were friendly and fast when serving us. There was however very limited seating inside which was a little disappointing. If I'm ever in saugatuck again I would give this place another try!

This is my favorite place to get a cone in downtown. They have great flavors, the waffle cones are…read morewarm, and the price is reasonable. I could do without the surly teenagers who work there. Apparently, saying " hi, can I help you" is beyond what they are willing to do. But ok.

What a super cute little ice cream parlor! Owner is ramping down menu and hours due to it being the…read moreend of the season. She offers Hudsonville ice cream and a wide variety of other items both sweet and savory. Coffee is also available (from regular coffee to fancier affogato!) Ice cream sandwiches and even puppy cones! If you go, you MUST check out the loft area. It is GORGEOUS! She rents it out for parties and things. So much care is apparent just peeking around the place! (See pictures!) I ordered just a kiddie cone of toasted coconut (I was still full but didn't want to left without something!). As I mentioned earlier she had a limited amount of things available. Only down side was my husband's malt was a bit lackluster (very milky and not much flavor) but that's just what happens sometimes. Otherwise really cute place!

Stopped by for some ice cream. Place is absolutely filthy. The ice cream is over priced. Service…read morewas normal. But I will never return or recommend.

When it comes to ice cream places, you basically just need to not mess anything up and your good to…read morego. This place had the biggest line I've seen (nearly to the corner) which wasn't unexpected for a Saturday night but they got through it very quickly and we were in line maybe 10 min. They get things done quickly and are used to the rushes. They have a very extensive menu with soft serves, Hudsonville ice cream, dairy free options, sundaes, shakes and speciality kids treats... so the options are endless. Just make sure you have CASH with you so you can enjoy, no cards. Great stop for a treat and prices and portions seem comparable. Our family of 4 spent $24. There are plenty of spots to sit with your groups; tables in back and benches in front and on the side. Also a bike rack for those riding into town.

A Hometown delight! A place to bring the kids of all ages -a diamond right in the center of Byron…read moreCenter

Every city needs a Captain Sundae. Been going here since I was a little tyke and every experience…read morehas been memorable! Packed with nostalgia, this parlor never fails to bring their A-stuff day in and day out. You can't go wrong with anything on the menu, and you DEFINITELY can't beat the value. Great portions for great prices. Parents, do your kids a favor and come here after a day at the beach. You won't regret it!

After dinner, we stopped by Captain Sundae based on several local recommendations. I was craving…read moreice cream, and this place really hit the spot. They have a lot of unique sundae options, which made it surprisingly difficult to choose. I ended up getting the Peanut Butter Shipwreck with vanilla ice cream, and it was delicious. The ice cream-to-topping ratio was perfect, and the combination of hot fudge and cold ice cream brought everything together really well. It was also very reasonably priced for the portion size. My only critique is that I expected it to be made with hard ice cream rather than soft serve. That said, the soft serve was still very good. It does melt pretty quickly, though, so don't wait too long before digging in. There's plenty of outdoor seating, and they even have a mini golf course in the back. The whole place has a fun, laid-back atmosphere and is a great spot to hang out with family and friends. Their soft serve cones also looked incredibly good and picture-worthy, so I'll definitely be trying one of those the next time I visit.