Just waited in line for 20 mins. girls working at the front counter were more concerned with…read moretalking to each other rather than taking the rapidly growing line's orders. when they finally decided to take someones orders they started taking the people behind us's orders???said something and just received a look. leaving and not coming back.

THIS PLACE IS THE BEST THING EVER…read more I think 5 stars is a major understatement when it comes to this place. This place is worth, like, infinity stars! The ice cream is so creamy and their biggest size, Gotta Have It, is more than enough to satisfy my sugar cravings. But that isn't even where it begins when it comes to the joy this glorious place brings me. This is the Subway of ice cream parlors when it comes to customizing. They have caramel, MnMs, chocolate chips, and KIT-KATS. With a wide array of base flavors and toppings, you'll never run out of combos to try! Every time I come here, I order the biggest size, and whatever else I'm putting in there, you know I'm gonna add caramel, and you know I'm gonna be EXCESSIVE! One note, though; this place is NOT for simplistic faint-of-heart cowards. If you come here, and you just order vanilla with sprinkles....you aren't doing it right. With Cold Stone, there's only one rule: DO NOT FOCUS ON HEALTH. If you want to add something, but are worried it's "too excessive", just know that that isn't a thing here. This place is where you go when you wanna order something your mom wouldn't let you when you were a young child. There is NO HOLDING BACK at Cold Stone. And I LOVE IT. TLDR: this place is awesome And idk what the other guys are thinking with their reviews

Celiac Foodie:…read more Family Treat Night! I got 'The 1971' sundae. Chocolate/ Vanilla Twist Hot Fudge Snickers topping Peanut Butter Sauce In a bowl Epic flavors - must try! Quick delivery & happy staff! no illness from consuming food Happy Dining!

We had the worst experience tonight. Your "manager" on duty is rude, Childish, and extremely…read moreunprofessional. We were over charged and I wanted a break down on what your prices are. He refused to give me that information and kept hanging up on me. Did not offer me a refund. When I asked who the owner was he refused to give me that name and told me it was none of business. I can tell you right now the way I was treated tonight I will never do business with you again. I have never been treated so horrible by a business. We are owed at least $5 but really have no idea because your manager is horrible and needs to be fired.

Waited a while last ones and handed 2 Sundays that were complete consistency of water that was a…read morewaste and threw away . Instead say your machine is broken instead of just taking people's money. :( we would have gotten something else instead of now nothing....

Celiac Foodie: Very…read morebusy ice cream shop- at a very busy intersection. Parking is a challenge but it moves quick. Outside seating at picnic tables to the side of the building, pink tables. Even with a huge crowd, treats were made quickly. Not much of a wait. Hudsonville Ice Cream served and soft serve too. Gluten Free Cone available on request. Strawberry Shake, Hot Fudge Sundae, BlueMoon in a Cup and a Cup of Mackinaw Fudge with Cookie Dough Topping Not all items were GF. No illness from consuming food. Happy Dining!

Excellent, definitely the best ice cream around. Line was out the door which tells you all you need…read moreto know. Take the ice cream to the nearby benches and enjoy!

Great ice cream we had in Saugatuck, and lovely vibes befitting of a vacation town local spot…read more We went here a few times, and it was delicious each time. My kinds got whatever the brightest available flavor was, and I got a graham cracker ice cream with little bits of chocolate honeycomb in it. It was a milder flavor as expected, but so good I almost got it twice. The second time in I got a "Blueberry Waffle Cone" flavor that was vanilla ice cream, blueberry swirl, and small chocolate covered ice cream cone pieces. Phenomenal. Hard to pick between the two, and both better than what we had across the street. It gets busy in here, and there can be a little pressure of the line pushing as we sample, but hold your ground and try a few because they have a lot of fun flavors to explore. Lovely place. PS they charge a smaller fee for CCs but you can pay debit or cash to dodge it. Looking forward to returning again sometime down the road.

What a super cute little ice cream parlor! Owner is ramping down menu and hours due to it being the…read moreend of the season. She offers Hudsonville ice cream and a wide variety of other items both sweet and savory. Coffee is also available (from regular coffee to fancier affogato!) Ice cream sandwiches and even puppy cones! If you go, you MUST check out the loft area. It is GORGEOUS! She rents it out for parties and things. So much care is apparent just peeking around the place! (See pictures!) I ordered just a kiddie cone of toasted coconut (I was still full but didn't want to left without something!). As I mentioned earlier she had a limited amount of things available. Only down side was my husband's malt was a bit lackluster (very milky and not much flavor) but that's just what happens sometimes. Otherwise really cute place!

A cute little Ice Cream Parlor on the corner in a small town. It has a great outdoor seating area,…read morea homey inside , and welcoming staff. The Ice cream is flavorful and creative. I would say that the prices do run a little high compared to surrounding shops. For the same quality of ice cream, you might be better off somewhere else.

Really cute little ice cream shop on the side of the road! I love walk up shops and this location…read morehas some benches and seats around back. It's right off the Kent trails with bike racks right in front so it's really accessible from different parts of town for those who may want to bike there. There were some fun flavors that I haven't really seen anywhere else in town such as "compost" which had rice krispies in it! My husband has been coming here for over a decade and still enjoys it every time

Had ice cream that tasted like it thawed and refrozen …read more Waited in line only to be told they were not doing sundaes or malts.

Every city needs a Captain Sundae. Been going here since I was a little tyke and every experience…read morehas been memorable! Packed with nostalgia, this parlor never fails to bring their A-stuff day in and day out. You can't go wrong with anything on the menu, and you DEFINITELY can't beat the value. Great portions for great prices. Parents, do your kids a favor and come here after a day at the beach. You won't regret it!

After dinner, we stopped by Captain Sundae based on several local recommendations. I was craving…read moreice cream, and this place really hit the spot. They have a lot of unique sundae options, which made it surprisingly difficult to choose. I ended up getting the Peanut Butter Shipwreck with vanilla ice cream, and it was delicious. The ice cream-to-topping ratio was perfect, and the combination of hot fudge and cold ice cream brought everything together really well. It was also very reasonably priced for the portion size. My only critique is that I expected it to be made with hard ice cream rather than soft serve. That said, the soft serve was still very good. It does melt pretty quickly, though, so don't wait too long before digging in. There's plenty of outdoor seating, and they even have a mini golf course in the back. The whole place has a fun, laid-back atmosphere and is a great spot to hang out with family and friends. Their soft serve cones also looked incredibly good and picture-worthy, so I'll definitely be trying one of those the next time I visit.