Very disappointing experience with Crumbl in Holly Springs…read more I placed an order as a birthday surprise, but after it was picked up by the delivery driver, it was never delivered. When I contacted Crumbl, I was told I needed to work directly with DoorDash. I explained that I did not hire or contract with DoorDash--Crumbl did. As the customer, I expected Crumbl to take ownership of resolving the issue. The next morning, I spoke with the manager hoping they would help make things right. She informed me that the DoorDash driver had apparently called in (apparently after he picked up my cookies). There was no sense of urgency, accountability, or empathy for the fact that a birthday surprise had been completely ruined. After getting nowhere, I requested a refund and took my business elsewhere. I ended up ordering from Nothing Bundt Cakes, where the customer service experience was far superior. The most frustrating part wasn't even the missing order--it was the complete lack of customer service. No one seemed willing to take responsibility, offer assistance, or show any understanding of the inconvenience and disappointment this caused. What should have been a special celebration turned into a frustrating and disappointing experience. Unfortunately, I won't be ordering from Crumbl again.

Crumbl Cookies Caramel Popcorn: Crumbl's official description for this cookie is "a buttery cookie…read moretopped with sweet caramel cream cheese frosting, crunchy caramel popcorn pieces, and a light drizzle of melted caramel ". The best cookies from Crumbl in my opinion all have one thing in common, they have a thick layer of Crumbl's phenomenal cream cheese frosting on top. This cookie checks that all important box and also takes it up a notch by converting the cream cheese frosting into caramel cream cheese frosting. Not to be overshadowed by the frosting, the body of the cookie is dense, soft, chewy, thick, and buttery. As for the caramel popcorn pieces on top, they tasted fine but are mostly for show. The light drizzle of melted caramel provides an additional touch of flavor. The shop serves it warm, but it tastes just as good chilled in the fridge. Crumbl claims this is a new cookie (maybe they surreptitiously tweaked the recipe?) but the only noticeable difference from the last time I had this cookie is the naming. The full listed name is now Rob's Backstage Caramel Popcorn Cookie ft. The Jonas Brothers. I'm not going to call it that though because I'm a man in my 30's and could not care less for The Jonas Brothers(they also have nothing to do with the cookie, so weird association choice by Crumbl). The CARAMEL POPCORN cookie is Doughboy approved Doughboy_Food_Reviews My Top Crumbl Cookies: 1. Caramel Popcorn 2. Salted Caramel Cheesecake 3. Blue Monster 4. Cake Batter/Birthday Cake 5. Mallow Sandwich ft. OREO

Sign said open but door was locked at 12:20 on a Saturday. Not the first time they weren't there…read morewhen they were supposed to be open, or we got there shortly after opening and the machines weren't ready or the toppings poorly stocked. We're done.

No sample cups, and an employee who couldn't care less. We left without getting anything and drove…read moreto the Menchie's in Durham where we had a much better experience, with sample cups and helpful employees. I do not recommend this location. Sweet Frog or the Menchies in Durham are WAY better.

Customer service was 10/10!! Went out of their way to help us :) Definitely will be back againread more

Just had an amazing experience at Goodberry's on Clark Ave in Raleigh…read more I was helped by Mack and Dylan. Both were efficient, friendly and accurate. Everyone in my group loved what they got. It was such a fun place to go and such a yummy treat! We'll be back, thanks!!

A good choice for a cold sweet treat. I had the mini strawberry cheesecake which was so delicious…read morethe flavors are amazing my friend recommended this spot and it didn't disappoint. Beware of trying it because you will buy it it was worth it & will recommend to others. The inside area was clean and staff were friendly.

I really wanted to like Jeremiah's Italian Ice, but the parlor is small and tight, causing the line…read moreto go out of the door as well as fill the small dining space inside. It's a cool concept, where you can either select a "flavor/style" or create your own by selecting the Italian ice base flavor and then the toppings. The toppings were limited on the day we went due to high volume customers.

I first tried Two Roosters years ago when they were newer. My husband and I tried to very different…read moreflavors and they tasted so bland we couldn't tell them apart. I didn't try them again until they made a pizza flavor for the fair. The worker was rude but the ice cream tasted great. Fast forward to the hype of the chocolate chess pie and I feel like they could be my favorite ice cream in the area. I really enjoyed the Nov flavors and the January flavors were intriguing so back I went and they did not disappoint. I especially enjoyed the pb cookie one. And as a holdover from Nov, the Apple Cider Sorbet is amazing. So fresh tasting.

I'm an avid lover of ice cream and I've always loved Two Roosters. My family and I pretty much…read morevisit this place at least once every month. I love the flavor offerings; I think they really push themselves to make creative ice cream flavors and I really appreciate that. I always get a flight because I love to try out their rotating "guest flavors" which change monthly. The staple flavors are great too and the Blackberry Hibiscus is my favorite. The staff are always super nice and service is quick. As for the interior, it's an ice cream shop so it's not glamorous. I'm not a huge fan of the harsh fluorescent lighting but I do appreciate that there's a really nice and very large outdoor seating area out front. Plus we live close enough to take our ice cream back home when it's too cold outside. Check this place out if you have a craving for ice cream! Guarantee you'll find something you like.

It's ice cream, and it tastes like real ice cream. It's right there in the restaurant title, and it…read moretells no lies. We got sundaes. They were super overloaded with accoutrements. In the best possible way. Pickup service is simple and efficient. I'll go again.

Fast service plenty of flavors. I wasn't so crazy about the ice cream itself, but my grandson…read moreenjoyed it! Server was friendly and helpful and pieces affordable.

This place is amazing yet dangerous! So, the customer service is amazing! And the mood is JUST…read moreright! This time, I purchased the Churro's, they were really good and fresh, the only downfall is, you can't reheat them, otherwise they will be rock hard. I had the peach cobbler and it was so tasty! I would highly recommend this place if you're in town. Churro Cobbler Mac & Me

Quick and friendly service. You order at the counter and there is limited seating inside. There's a…read moreplant wall for Instagram photos.

Kilwin's Ice cream offers ice cream, sundaes, different types of fudges, different types of…read moredesserts, what's not to like? They have a decent variety of ice cream flavors for also being a shop that offers fudge and other delicacies. You can get samples of all the flavors which is nice. The service was prompt and if you have any questions about flavors or things off the menu the staff answered them without any issues. Inside you can browse around and see the different types of desserts they have. I got a sundae and some fudge to go. The ice cream is good enough and the fudge is very decadent.

This place was absolutely amazing and truly fantastic! Don't hesitate to drop by--you won't regret…read moreit! Their selection is incredible! Plus, we couldn't resist; we ate five strawberries on the way to the car, which was just a block away--so good!