I am NOT impressed with the level of customer service and have NOT had a good customer experience…read morewith this company. I have an older Roland digital piano that I use for gigs. Recently, I needed a small part of the case that had broken off due to plastic fatigue. I contacted Roland customer service and they told me to contact an authorized service center in my area. I decided on Tap Electronics and was communicating with Sal. He asked for the serial number and part description which I provided. He said I would need to bring the board into the shop. I felt I didn't need to do that as it was just a plastic part of the case that screws onto it. I expressed my annoyance and Sal stopped communicating with me. I contacted ANOTHER service center and they are fantastic! They sent me an exploded diagram of the board to confirm the part I need. I texted them back right away confirming. They are reaching out to Roland in Japan to find part availability and pricing. I don't know what the hell is wrong with Sal.

Called them on advice of tascam told to speak to Sal left him a message he calls me back and leaves…read morethis message: that was the worst voicemail greeting ever and hangs up. I called number back to a hostile guy and asked who he was said his name was Sal so I hung up. Not getting my business after this unprofessional response. Tap Electronics Sal is costing your company business but I am sure you don't care if you are hiring people like him in the first place. Tascam has been made aware ....

Great overall service. Very nice to work with the owner. He seems very knowledgeable and honest…read more I brought my TV in and he helped me figure out my next move. Will definitely use him again if needed in the future.

Chuck, the owner of Advance Electronics, is personable and friendly. His experience with his…read morebusiness of 42 years shows with his knowledge of electronics. Quick service and response times either via text message or phone calls. Thank you, Chuck!

I dropped my laptop and sent it in and they fixed my banged-up laptop within a day! Im impressed…read moreabout the speed and quality of their repair!

This is around the corner from my house and what a blessing. We've been here a few times now and…read moreevery time and everyone we have served us has been amazing. They have always given us honest answers. They do both computers and phones here. Please come and support them.

I had such a wonderful experience working with Therron at Best Buy! From the very beginning, he…read moretook the time to help me make the right decision on my purchase without ever making me feel rushed or pressured. What really stood out was his outstanding customer service after the sale. He promptly returned my calls, followed up with me, and made sure all of my questions and concerns were addressed. His communication and attention to detail truly put my mind at ease during the entire process. It's rare to find someone who genuinely cares about their customers and follows through every step of the way. Therron went above and beyond, and I sincerely appreciate his professionalism, patience, and kindness. If you're shopping at Best Buy, I highly recommend asking for Therron. He's an incredible asset to the company, and I couldn't be happier with the service I received!

Horrible customer service. The employees Christina and Angie were very rude and misleading. They…read moretold me I couldn't make a return on an item I purchased the day before.. luckily I went to another BEST BUY and they accepted the return... Honestly shame on both of them and I hope Best Buy knows they their employees are usually the best. Too bad Angie and Christina from Cerritos Best Buy are completely the worst... SMH

OUTSTANDING service. August 2026... Years ago they fixed by Pioneer CD player that is still going…read morestrong. My ONKYO SR 700 left channel stopped working after about 20 years that I use in the living room from music to home theatre. They did a great job and it sounds fantastic. I looked at some of the negative reviews and you have to wonder about someone who would actually spend 3X the money to have something fixed when they could buy a new item for 1/3 the cost. You just have to wonder about some people.

Way way way way overpriced. Takes full advantage of customers. The total parts price was $58 but…read morelabor cost $600!? Even if they're charging $100/hr there is no way it took 6hrs to put 2 new wires in. This place is a scam!!!

This is one of my go to target, especially because they have 6 of the super fast Electrify America…read morechargers! The inside is relatively nice, most of the aisles sorted and not in disarray, plus walkways are clean and cleared of anything. I usually go for coffee and snacks, and they have everything I typically am craving at the price that I'm expecting, so yeah! The staff, or at least the closing staff, are all really nice! I went by one night right before closing to buy some graham crackers and use the bathroom. I felt so bad because I went in around 10:52PM, but they didn't make me feel rushed or bad about it or anything. It's a small gesture, but I appreciated it. Their bathrooms could definitely use some work, but it's a public restroom that people are allowed to use so I can't really flag them for that. The outside area is not necessarily the safest at night either (there are homeless people who linger around the lit area of the store and just around in general). That's one of the biggest downsides to this location, but again, that is not necessarily fully in their control. All in all, not a bad location! The staff members are nice and the floor area is generally clean. Will probably visit again soon :-)

I am a bit disappointed with the pick-up service at this location. I put in a pickup request online…read morefor a two-count claw clip set. Mind you I paid $16.30 for this item, almost $20. Not cheap at all. After picking up the claw clips, I go back to my car. And as I am checking it, I noticed one of the claw clips was not clamping properly, but the other claw clip was. I immediately go back to the guest services counter. I show the defective claw clip, to the female employee, who helped me. I asked her if I could do an exchange, for another set of the exact same claw clips. She asks me to wait at the counter, because she needed to talk to her supervisor first. Finally her supervisor shows up, and he tells me to go find the claw clips I wanted, and then return to the guest services counter. After finding another of the same set, I go back to the guest services counter, to do the exchange. The same male supervisor, then starts asking me, all these unnecessary questions. It was as if he didn't believe me, when I said the first set of claw clips, were defective. He also came off like he thought, I was trying to scam them or something. I show him the first claw clip set that had the defect. He "let" me do the exchange, even though it was technically, their fault to begin with. This male supervisor (short stocky 30 something year old Hispanic guy with glasses) didn't offer acknowledgement, apology or anything. Excuse me, but telling the customer to go look for an item themselves, kind of defeats the purpose of customer pickup...Not only that, but the employees should have very well examined, and inspected the item, before giving it to me. Last time I checked, items for pickup, should be in new and pristine condition, when given to the customer. If I knew I had to go into a giant store to look for an item myself, I would not have requested customer pickup. Also, this target has a bunch of weirdos and homeless people, who like to hang out in the parking lot. It makes you not want to go there, after a certain time in the day. I don't think I will do another pickup at this location.

Richard was very nice and helpful. I have had an active Best Buy membership I've been trying to…read morecancel for a long time and he was able to help me, finally!

Title: Mismanaged install process, forced into a $600+ overhaul, and ghosted by support…read more I am deeply disappointed with the store operations, communication, and lack of support from Best Buy's Autotech department (Fullerton Store #2514). My original goal was simple: keep a low-profile, clean OEM look in my 2018 Toyota RAV4 while upgrading the sound. I brought in a complete setup--4 new Kicker door speakers and a compact Kicker KEY200.4 DSP amplifier--specifically designed to run off the factory radio. I explicitly consulted with a Level 2 Master Autotech beforehand about this exact build. On install day, however, the store assigned a basic installer to my vehicle who clearly wasn't briefed on factory DSP integration, and that's when the goalposts started moving while my car was sitting in the bay: Call #1 from the Bay: The installer called me mid-install stating my Kicker amp was "incompatible" with my factory radio and that I needed a new head unit. Call #2 from the Bay: A short while later, he called again to say the cheaper JVC unit he initially suggested wouldn't work either, pushing me into a far more expensive Pioneer touchscreen (DMH-W3050NE), an iDatalink Maestro module (ADS-MRR), and full dash kits/harnesses. The Reality: The Kicker KEY200.4 is literally engineered by Kicker for factory radio integration using high-level speaker inputs. It was 100% compatible with my RAV4 to power those 4 new Kicker speakers. While the installer did get the Pioneer radio working fine in the end, Best Buy's scheduling system put him in an unfair position by assigning him a factory-integration job that required specialized T-harnessing or line-output setup. Instead of bringing in a Master Tech to assist, the store's default solution was to back me into a corner and walk me up the ladder into an unexpected $600+ equipment overhaul. My original vision for a clean, stealthy interior went completely out the window. To make matters worse, Customer Service was an absolute dead end: Phone Call #1: I spent time explaining the entire situation, was never given a ticket/case number, and was completely ghosted. Phone Call #2: I finally reached a "Car Audio Specialist" whose grand solution was telling me to buy another amp and pay to take it back to the exact same bay, or drive out to a location in Westminster--at zero discount, simply offering to "make the appointment" for me. My time is valuable. Setting up installers for failure on complex integration jobs--and then expecting the customer to foot the bill for forced hardware upgrades and waste time traveling around Orange County for zero compensation--is appalling customer service. While the Pioneer unit functions fine, the experience left a terrible taste in my mouth and completely destroyed my trust in Best Buy Autotech's management. Save yourself the headache and take your vehicle to an independent, dedicated audio shop.

Mo is the best!! I was having a tough time installing ram in my son's desktop…read more I called Hall of Tech and they said bring it down. Mo installed it in about 2 minutes and didn't charge us. This is the kind of customer service that has made us customers for life. We will be coming here for all of our gaming equipment needs!!

This place is truly a tech lifesaver!! I was panicking trying to get malware off my PC for weeks…read morethat just kept popping back up and terrified to completely break my gaming PC. They were able to take my PC in same day and have it completely cleaned and reset in just a few hours.

Ken was awesome! Had to bring my record player here because I accidentally pulled too hard on one…read moreof the inner cables on the tone arm while replacing my cartridge and the pin broke. Figured I just needed to get it soldered. Came here during lunch, and at first, I thought it was closed because they didn't have lights on. But there's a sign on the door that states to call ahead and to wear a mask. Ken quickly picked up my call, heard my issue, and told him I'm outside. Ken was quick to acknowledge my request, and he let me in. There's a $25 diagnostic fee deposit, which goes toward the repair. Which, in my case, means soldering the cable back to the pin connector. Paid with a CC, and he asked for my contact and told me he would call me when it's ready. The next day, he called to tell me it's ready. And violaaaa, my record player works again! Awesome work and awesome hospitality, Ken. I'll see you again next time I break my record player.

This shop is the best. The owner is honest and personable. He'll be honest if something is wroth…read morefixing and how much the parts cost. This I the only shop I bring my vintage gear to. It's by appointment only because he's so buy, but if you repair through him you won't regret it. Great shop.

Came to buy a MacBook, Joey helped me all the way and answered all my questions. Got a good deal…read moreand got the help I needed.

Went in yesterday to buy a refrigerator, and while shopping I received some news that had made me…read moreupset, Megan in appliances stepped in and showed me some grace. I truly, wholeheartedly appreciate that, more than she knows. Made the experience very easy, and swift. Thanks again!