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    Bobby D.

    This will be my last Yelp review of 2023. I will not be writing anymore Yelp reviews until next year. For me and my family's Christmas gifts, I purchased new iPhones. In order for all of us to get the full dollar amount for trading in our old iPhones, our old phones needed to work and they couldn't have major cracks or damages. 3 of the 4 phones met this criteria, but my son's phone was all jacked up. This was the result of my son not utilizing the phone cover we purchased for him. Due to my son's negligence, he was going to have to pay to repair the large crack on the back of his phone. Swift Repairs repaired my son's phone for a reasonable price, in an expeditious manner, and they provided quality customer service. Swift Repairs is located in North County San Diego area, specifically in the Carmel Mountain San Diego confines. To get to the cellphone repair shop, take the 15 freeway, exit off of Carmel Mountain Road, head west, and make a left on Penasquitos Drive. It's located within the outdoor shopping center that also contains 24 Hour Fitness, Jack in the Box, and Evans Tire. Swift Repairs is close to a 7-11, next to a dentist, and next to a spa. As you enter the store, it's clean, there's distressed laminate flooring on the ground, and they sell cellphone accessories. Before deciding to bring my son's cellphone to Swift Repairs, I called around to several cellphone repair shops in the surrounding areas. Swift Repairs provided the most reasonable estimate to repair the large crack on my son's phone. It cost us just under $130. When I called the shop, I really appreciated the friendliness of the employee on the phone call and his customer service. When I actually dropped off the phone, the person I spoke to was as friendly in person. I dropped off the phone on a Saturday and it was ready on the next day. Loved the expediency and their handiwork in repairing the phone. If you have a cellphone that needs to be repaired, I highly recommend you bring the phone to Swift Repairs. The price is reasonable, they're fast, and you'll appreciate their quality customer service.

    My Beelink AMD Ryzen 7 mini computer...

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    5 years ago

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    4 years ago

    rafal was such a pleasure to work with? he made the process quick and easy!! would recommend this place hands down!!!

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    5 years ago

    They repaired the screen on my iPad quickly and it works like new. Highly recommended.

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    4 years ago

    Took 15 minutes to repair my phone and cheaper than the nearby places. Nice customer service too.

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    3 years ago

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    5 years ago

    Great service. I came on a Sunday upon closing time and they reopened and helped us out. Nice people

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    3 years ago

    Great service! Price is appropriate for quality of service. Fixed phone screen & added screen protector in a timely manner.

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    3 years ago

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    5 years ago

    These guys were able to fix my MacBook Pro at a reasonable price. Definitely come back for future repairs.

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    4 years ago

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    5 years ago

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    2 years ago

    best place to get work done at they are very professional and handle there clients respectfully I'm very satisfied with them

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    5 years ago

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    Page 4 of 7

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    Review Highlights - Swift Repairs

    Adan was very knowledgeable and I felt like he wasn't trying to just sell me products for the sake of sales.

    Mentioned in 16 reviews

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    Phone Doctor Plus

    Phone Doctor Plus

    4.2
    (125 reviews)

    Took my IPhone 12 Pro Max in for a broken screen. They…read morefixed it super quick and fixed my charging port issue. Great place, great people!

    WORST customer service ever, I've never had such a poor experience in my life. Which is…read moreunfortunate, because I support small self-owned businesses. But you get what you pay for... Went to him for a phone battery replacement. He is local, and honestly, he has low prices ($45 +tax for the battery replacement). He told me that his battery is not original product (ie, not Apple battery). That's fine, I just needed my phone to hold a charge. The new battery he replaced with was WORSE than my old battery. It went from 94% to 70% in less than an hour! I went back the next day, and his mannerism was abysmal. He told me, that's a new battery, must be a problem with your phone processor. I didn't want to risk trying another "un-original" phone battery through him and asked for a refund instead. He begrudgingly refunded $40, minus $5 for service fee. As I was leaving his kiosk, he blurted, "And don't come back." Like why? It was unwarranted, he could've just said nothing and let it be. Of course I wouldn't come back after such an experience. So I left, not only with a faulty battery, but also upset by his rude mannerism. The guy was angry at me for his own faulty product. And then gave me attitude for it... ;( Anyways, lesson learned to not go cheap. Went to Apple Store later that day, they ran diagnostics. Everything is fine with my phone. New battery ($69), and surprise surprise. It works just fine! I would advise anyone to avoid this place -- it's not worth the risk, nor the time and frustration, and overall horrendous customer service.

    Staples

    Staples

    3.3
    (115 reviews)

    The Staples has been here for forever. I love that they have UPS available here and quick and easy…read moreAmazon drop offs. The service here is usually pretty good but the last couple of times they've been pretty short with staff. It's been a longer wait to return items. they always have pretty good deals going on and now that it's back to school for students... I'm sure they will get a great deal.

    I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

    Swift Repairs - mobilephonerepair - Updated July 2026

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