Great experience so far! I can always count on them to answer my phone call the first time. I've never been on hold. On top of that, I seem to always be calling on them at odd hours and on the weekends. So far, they've come to help me within a few hours of my call. On top of that, they've always resolved my problems and the techs are always respectful and pleasant. This time, the tech Robert Prosser gave us fantastic service. Thank you!! read more

Tim and Seth were my installers. They were absolutely amazing everyday, all day. They installed the ductwork for central air and heating in my 80 year old attic and did an outstanding job. They were careful to leave as much space as they possibly could for storage and chose the perfect spot to place the compressor outside. Tim and Seth were punctual, polite and professional. They went above and beyond to place the vents in positions that were both esthetic and optimally functional, and at the end of each day they were very considerate in cleaning up any mess that they made. The soot from my old furnace was just horrible. They swept and wiped surfaces to make sure that they left my home as they found it each day. They were also considerate with covid protocol. I never had to figure out what they accomplished each day as at the end of each day I signed off on their work and was given a copy. I have never had a more rewarding experience with anyone working in my home. These guys were top notch. Swift is an amazing company. They don't mess around. Hey, but guess what? The price was absolutely amazing as well, and the workmanship flawless. I am so pleased with my new system. The process from beginning to end was just a joy. I'm not kidding. Swift left a flyer in my mailbox. The deal sounded too good to be true, so I said, " What the heck. Nothing beats a failure but a try." I called. The next day Ward showed up to assess our 80 year old home. He was congenial, knowledgeable and professional. I jumped at the opportunity and the rest is history. Swift is a company to be reckoned with. I understand they are currently located in Myrtle Beach but are expanding to Florence. Thus the fliers. Florence, get on board. I guarantee, you will not get a better deal. Tim, Seth, Ward, love you guys! What an amazing team you are. Thank you for blessing our home! I would gladly attach photos but I am out of town writing this review. read more

We were customers of East Coast Air, and when they were taken over by Swift we went along with their recommendation. We had one interaction in January where they didn't seem to have our records. This week they lost our business.Our air stopped working on Memorial Day (of course) and so we called their 24 hour number. It was answered promptly and we were given an appointment for the next afternoon. After being out the next morning, we returned to a phone message saying the appointment had been made in error and we should call to reschedule. Tried calling back to the individual who gave us the message (Karen) and her voice mail was full. Called again and left on hold. The third time the receptionist went physically over to Karen to get her to answer. She then scheduled us for EXACTLY THE SAME TIME AS THE ORIGINAL APPOINTMENT! We then got a email confirming the appointment (without a time being listed.) We then got an email listing the COVID-19 precautions that would be taken by the tech (mask, gloves, shoe coverings). When the tech arrived, he had none of the above protections. He took one look at our unit, said we had a leak, and charged us $200 for a freon refill. He said the office (Karen) would get back to us to set up an appointment to have the system checked for leaks. Two days later, crickets from Karen. Today we call and ask to speak to Karen - she's at lunch and will return by 12:30 and call us back. At 1:00 she's not called, so we call back and she's unavailable. We have since called another company. While all this was going on, I got several emails addressed from Swift asking for feedback, which I gave. Interestingly enough, the email messages had no company name in the blank on the form - obviously it is some sort of automatic response thing they hadn't bothered to update. read more

Don't follow the snowman! You'll be left in the cold if you do!! During the cold spell in January & February my heat stopped working. When I called I was told they couldn't see me right away because of the demand and they wanted to get to the elderly first (understandably so). They said they'd call me within 5 business days but didn't. I waited 7 business days then called to remind them but was still pushed off. When they finally contacted me they expected me to be at my home but being that I work I couldn't. So, I had to take time off work at least 3 times only for the problem not to be fixed. It took 5 techs & maybe 7-8 times to try and figure out what was wrong w my unit. I was charged for labor and parts that did not fix the problem. To "save money" they recommended that I buy their service plan. However, it didn't help; I was still paying for things that weren't needed or worked to fix the unit. (When I asked for a refund when they couldn't fix the problem, they told me that they don't like to give refunds.) When I said my home insurance would pay for their services I was told by the manager, Shane, that insurance payments take at least 3 months to get and are too inconvenient for him and he wanted me to pay as services were rendered. Otherwise, they wouldn't come out to fix it. In addition, they lied about calling the manufacture for help. How do I know, the business that fixed my unit had called and were told that Shane nor his staff called. Frustrated and cold, I went to another local business for a second opinion. With 2 techs and 3 visits my unit was fixed! Ironically enough, the solution to the problem wasn't what Swift said but a fast and inexpensive fix! I do not recommend Swift unless you want poor customer service, expensive charges, dishonesty and your problem not fixed. Shame..Shame..Shaaaame on you Swift!!! read more

Swift Services has been a great company to work with. They always answer the phone and when I need service on my HVAC system they are quick to respond. Their technicians are well trained, polite and professional. They take the time to explain to me what needs to been done to improve my system and why. I would highly recommend Swift to anyone looking to buy a new system or have one serviced. read more

What a fantastic company. Service Rep pre-sent his ID and arrived on time. Paul identified the problem and will schedule follow up work. Suggested a service plan which we purchased. Great company to do business with. read more

This is a completely untrustworthy company that tries to run a scam. My air conditioner stopped working so I called them to come do diagnostics. They made me an appointment the same day, which was wonderful. The technician came out, was courteous, friendly, and seemingly knowledgeable. After inspecting my equipment he told me that the condenser fan motor was broken, and that the coil in the air handler was corroded, broken, and falling apart. He even produced pictures of the coil that showed a badly corroded coil with parts falling off. He said I needed an entire new system and offered me four different options, the lowest of which was $6500. Since I need to have AC, I agreed to the equipment. Later that day, a friend suggested I have a friend of hers who is an HVAC technician look at my AC just to confirm the condition. I called Swift and put a hold on proceeding with the equipment and installation. By that point, they had already charged my credit card for the full amount of $6500. I asked them to reverse the charge, and that I would call them if I wanted to continue with their service. The friend of a friend HVAC technician came by later that night and looked at the whole system. He said I absolutely DID NOT need anything replaced. A blade on the fan in the condenser had come loose and was stopping the motor from spinning. He used 2 screws to repair it, and my AC was working. He also said my coil in the air handler had a little rust, but no corrosion, and it wasn't falling apart. I asked him to take a picture of it... and it was a different picture than the one the Swift salesman showed me. FRAUD! SCAM! I ended up paying $250 to the man... who wasn't even going to charge me... because I was so appreciative that he saved me so much money. I've had to dispute the charge on my credit card from Swift because they haven't refunded the charge as of yet. DO NOT TRUST SWIFT HEATING AND COOLING!!!! read more

Very happy with service I had on our Hvac system today from Swift Services, Heating, Cooling and Electrical. This was our First Tune up/Maintenance call. read more

Excellent service. Technician that came out was very personable and took time explaining what issues we have. Getting a new unit installed next week. Couldn't ask for better. Very pleased. read more

On 8/11/18 Nick, the technician, came to our house and was very professional, experienced, knowledgeable and courteous. He worked very hard to identify and repair the issue while explaining what had created the problem. On 8/13/18, Nick returned with a new fan motor at 10 pm and worked until midnight provide a working AC unit. We are very pleased with Nick and give him extra kudos for his efforts. The office staff does answer the phones after 8:30 AM in a prompt manner. A negative is having to wait for a back order AC part (squirrel cage) that I was told would be available in 4-6 days post our repair. I called today 8/26, and the item still is not available. read more

Very professional and on time. That is rare in Myrtle Beach.

5 stars for the response time and service which I had no problem with paying the service call however a $14.61 capacitor charge was extremely marked up in price it costs $159.00 that's a big difference and of course on top of that was the 84.00 service so total of 243.00 for 10 minutes of work and 14.61 part I don't think I will be calling them back again unless I win the lottery or something read more

Called Swift on Thursday and they were able to come out the very next day. So easy to make an appointment within a 2 hour window. Shane was the tech that came out. I had some questions about our system and Shane inspected our current equipment very thoroughly, and was very professional with his recommendations. I would highly recommend them. read more

Not Recommended - Update A day after my original post I was contacted by the local manager Scott S today. He gave what I believe to be a very sincere apology for the trouble. While this mess surely could have been avoided, Scott certainly did not have to reach out to me. I own a business and have had to contact customers after something did not meet my customers expectations. read more

Purchased a service contract. On first visit did nothing but try to sell me a new air handling unit. Following spring didn't hear from them at all. Had to contact them twice before they schedule the service. Gave me a two hour window. No show. Decided to leave. Service tech turned on my street as I pulled up. Told him to forget it. Called the office and voice my frustration. Asked them just to refund my money since they truly hadn't provided any service to me. Told me they would review and get back to me. Subsequently, I have called them to follow up about five times. Each time they tell me they will get back to me. I am still waiting for them to contact me and resolve this issue.It has been months. All they want is your money. read more

I gave a five star because they give an exact time for a appointment.They also have good timing and easy to make an an appointment. One of the technician named jj was so polite and told us what was the problem and explained it to us so we could understand We were extremely satisfied with their service read more

I would give 0 stars if that were an option. My 3 1/2 year old A C was not cooling so I call the company that installed which was Lee Lewis heating and found out that Mr Lewis had passed away and was told Swift was handling the warranties for Lee Lewis. The first tech came out and told me we had too much freon in out system that has never given us a issue and my fan speed was too fast so he let freon out and lowered the fan speed ,charged a 99.00 service fee and left. After 5 hours the temperature in the.house went up another 5 degrees so I call Swift again and they sent tech #2 out. The second tech said the house needed the fan to be back on high speed and we were on on freon so he switch fan and added freon. House cooled down that night but next day as soon as it got hot temp in house went up 10 degrees. This went on for weeks with 7 different techs telling me too much freon, not enough freon . The last tech who had been here before now tells me we have a hole in our A coil and needed to order the part. Part us covered under warranty but they want 1300.00 for labor and freon. I call and spoke to general manager and told him after all the issues we had im not happy with the cost. He than reduced the cost to 750.00. I called another contractor to get a competitive estimate and he told me my system is too new to need a A coil and that Swift was overcharging and created the.ussue. he got me the new A coil and did the job for $300.00 . I'm sorry I used to be a small business owner and always try to be patient but this is crazy, please call anyone else if you have a problem with your air. read more

Had new heat pump installed 8/4/17. The two installers Dylan and Brock were great. They worked very neatly and professionaly. Answered all my questions and left the condo neat as a pin read more

Swift Services installed my Lennox 15 seer HVAC system in December 2015 they have serviced it twice a year sense. All of the installers and service technicians have been knowledgeable, courteous and user friendly. The office staff has an interesting announcement when answering the telephone and is always attentive and accurate, when they say the service person will be there they are. Swift Services uses the latest technology I get an email with a picture of the technician the day before he arrives and this email also confirms the appointment time. This last visit they have gone paperless and took pictures of the units components and the readings on the latest diagnostic equipment that they were using to service my system. The technician also performed some new updates to the system. All in all I'm quite satisfied with Swift Services and just renewed my service contract with them. David read more

Swift Services came by today for a Spring tune-up on our AC unit. Mark Allen was the technician and he arrived right on time. Mark checked the whole system and found some worn contacts in the compressor electronics, he replaced the contacts and the system works great. Mark was very professional and pleasant. read more

Very pleased with service. A/C wasn't cooling as well as it should. Got a next day service appointment. Service Tech. (Devin) arrived early (after calling to see if that was OK). Promptly fixed problem. I bought a service maintenance Thank you. read more

We had a problem with our AC, it was running too cold. We were able to get an appointment the day we called. The technician arrived early and edited for me to come home. He was very professional and easily diagnosed and fixed the problem. I would definitely use them again read more

Great company!! Always on time and courteous!! Reasonable rates. Work is always completed in a timely manner!!

Great work, Professional and knowledgable company. Thank you Swift team. I have been recommending this company to my Church members. Keep the good job. read more

The technician, Devin S. was very professional and did an excellent job of explaining everything he did as part of the service. The system did not require anything except cleaning the coils and he assured me everything was in good working order. He was a few minutes early for the appointment and that is always a plus. I have been very satisfied with Swift. they have been providing the routine service work for several years and they do an excellent job at an affordable price. read more

JOSH was on time and very professional! He was able to diagnose our problem and had us back up and running in no time! I highly recommend Swift Heating and Cooling to everyone! read more

Had to have a replacement thermostat installed . New t-stat installed with my new HVAC malfunctioned . Callout service was spot on , even on Sunday . Temporary repair made by Paul was effective and Josh returned with a new thermostat during business hours at specified time and day and we are humming right along . These guys go the extra mile with professional courteous service , and the office staff deserves mention as well ! Thanks , guys and gals ! read more