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    Response rate

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    Services - Swift Water

    Pool inspection

    Pool chemical testing and balancing

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    Pool Pros of Charlotte

    Pool Pros of Charlotte

    4.0
    (4 reviews)

    They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

    My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

    Swift Water - poolservice - Updated July 2026

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