My one star rating goes out to the owner only. My pool technicians were professional and their service has been excellent for more than 20 years. The owner previously stated in another one star review that he or she "valued their long-term customers". Obviously not. I recently received a call that my designated day for all these years had to be changed to earlier in the week and that was it. End of discussion. This NOT VALUED long-term customer will find another pool service. read more

We had a pool put in and completed this year with Bobs Pools. We did the 30 day start up with them and then started with Swim N Fun Pool Cleaning Services located in Winter Springs. They started servicing our pool in March of 2022 this year. We have several issues with them, not vacuuming, green around the corners. Well we decided to let them go as of 07/25/22. We had a few pool companies come out for quotes and one company informed us that have a calcium build up in the pool and has to be treated ad scrubbed with metal brush and takes about 2 weeks. We called Swim N Fun and spoke to Jason and he is refusing to take care of the problem. This is a brand new pool and now we have to pay hundreds of dollars to get it taken care of. read more

we had a misunderstanding and communication breakdown with this company. Rather than try to understand and that I was not receiving her emails because they had my email address incorrect, Marie was angry and rude and lectured me like she was my mother. it was quite quite disrespectful. fond a company that does more than send emails to communicate. read more

Swim n fun is located on Tuscawilla near the intersection of red bug Lake Road. The location is decent and it's in an older strip mall-ish type area of that shopping center, one which was probably in place before fresh market and party city ever built out that particular side of the shopping strip. So the location is nice at least for me because I drive north on on Tuscawilla a pass right by it. I will say that if you're headed north on Tuscawilla that it's not particularly hard to turn into either. As I've mentioned another reviews this is a hairy intersection in the sense of getting in and out of the shopping centers a gas station surrounding the intersection are the problem, not so much the traffic it's the lack of exes so with that being said this is a decent location. They have a decent selection of pool items sometimes in the summer you'll find a lot more pool toys of course and during the winter you'll find many of those items on clearance. They also offer full-service which I hire them to maintain one of my aunts pools and they do a very good job. Of course you can utilize their water checking system much like a pinch a penny, and I'll give you the recommendations on what to add to your pool. It's not super fancy it's not a big change, but it is #OrlandoGroundAndForUsThe #EliteOrlandoSquad It'sImportantThat - I bought a pump one time and it was probably cheaper than I could've bought it online however that being said just about everything is cheaper online... If you can wait and that's a big if. Go on and give them a try, at least it's not a big chain and you are supporting the local area. I guess the best for me so far is that I've yet to horrible service so why does a fancy store matter? read more

This is the best pool store hands-down these people really know what they're talking about especially Joe He always helps me out without overcharging me for stuff that I don't really need. I recommend swim n fun To everyone . read more

Nice local company. The owner is around almost every time I'm there. I normally just use the retail side because I take care of my own pool, but I know they offer full service too. read more

I would like to say that both Justin and Bo have done a wonderful job taking care of my pool the past couple of months. Both of them went above and beyond in insuring that my pool was clean and treated well with chemicals. Justin was very knowledgeable and helpful. And I loved Bo's comment, "I will take care of your pool like it was my own"... and he did. Kudo's to your company for hiring such wonderful people. If and when we decide to go back with a pool company, we will certainly contact you to resume your most excellent service. -Mark in Winter Springs read more

I purchased and had installed a pool pump and then a chlorine generator from Swin N Fun. They missed an air leak after the pump install, so it wouldn't prime, and wanted to charge me to check it out. Then a while later I purchased a chlorine generator from Swim 'N Fun, it stopped working, and then I found out they don't SERVICE the unit they sold me. I was forced to call the manufacturer, who had a **different** pool company come out and get my system running again. The company the manufacturer sent out was AWESOME. They didn't even sell me the system, but they spent 15 minutes going over how to use/maintain the system, where as Swim 'N Fun gave me quite literally about a 30 second "how to", and handed me the manual. Let that sink in. The company that I PURCHASED the system from didn't want to show me how to use it. The company sent out for JUST a service call, was willing to go that extra mile and teach me how to use my system. I will never do business with Swim 'N Fun again. The company that DID come out to service my chlorine system was AWESOME - and THEY will get all of my future business and referrals from this point forward. read more

The staff here, specifically Paul, is the perfect example of going above and beyond for their customers. This store is near my parent's house and I was on the hunt for a Big Green Egg at the best price. I called here and told them I found a better price at an ACE but I wanted to come here and they were able to match the price. *note- they might not be able to in the future because the Big Green Egg Company is regulating prices a little more strict coming up* He made sure I would have a big enough car, told me to make sure to bring straps and some more info so I'd be prepared before I came. They have a huge selection of accessories and different sized eggs there. They have a whole section of the store dedicated to it. They also, obviously, have all the pool maintenance, tools, and fun things you might need for your pool. Great selection here. So when I came he told me some tips to give my boyfriend for whom the egg was for (it's a gift) to get the most out of it and said it would be a good idea to put it under his name for warranty and things in the future. He rang me up quickly at the lowered price and then came and helped me put it in my car. I say help...I contributed essentially nothing since he just went ahead and took care of it. When we had some issues with the straps he brought, he went and got some from the store and said to not fuss and bring them back when I could and sent me on my way. I was so grateful to be able to work with him! It was nice to know that they have someone who is looking out for the customer first. read more

This company does not know how to clean pools. It took many times to get them to come back and it still wasn't done as they agreed to so we finally gave up on them and did it ourselves with them help of the local pool supply store. The guy left the leaf catcher on the bottom of the pool, the pool was still cloudy when they said they were finished and he said he didn't know how to clean the type of filter we had. Find another company! read more

I have been using Swim N Fun for 6 years. I have always been treated like a friend and in a professional manner. They are upfront and honest with what the pool needs. I use them to test the water and service when I have needed something fixed. Their prices are reasonable. I recommend them to anyone in the area that has a pool. read more

I had a pool leak and called swim n fun for a complete testing as stated on there website. Come to find out after they were here they don't do pipe leak testing. They only do a dye test on the jets, skimmer and main drain and charge $275. Well he did the dye test and found no leaks but said he could not remove the main drain cover. I was not happy because I was losing a 1/2 " almost daily. He said to call a pipe pressure testing company to test for a pipe leak. So I called a company that did a COMPLETE pool leak test that included the Jets, skimmer, main drain and pipe pressure test. They found no leaks in the pipes but did find a leak that was at the main drain under the cover that the swim n fun tech said he could not remove. Aarons pool service removed and repaired the leak under the main drain cover. Swim n Fun did an incomplete job and I won't hire them again. Thanks to Aarons pool service the leak is fixed. read more

I do not understand any negative ratings for this company. The lady that answers the phone could not be nicer. Everytime I call in a problem she tries to help me resolve it on my own. The guys that come out explain things so I can understand exactly what's going on. They are quick to come out and I have been very pleased with all the work they have done so far. read more

I have used them for my weekly cleaning for 4 years now. They are a great company. The guy that comes every week is friendly, is always happy to answer any questions, and does a great job. in 4 years, I have never had an issue. I would gladly use them for any service I need that they provide. read more

This company sold us a $700+ grill less than a year ago, and although it's under a two year warranty, the OWNER refused to help us although our warranty indicates that as a dealer, he should! Then to make matters worse, he hung up on me, saying he had a store full of more important customers! I rarely share these types of situations publicly, but that kind of attitude is not how Winter Springs businesses should be conducting themselves! read more

I barely write reviews as I know people and companies have bad days but I feel I need to express my frustration with Swim 'N Fun. I have been waiting almost 3 weeks to get my pool cleaned after Irma. I understand a lot of people are in the same boat. But I began asking when my pool would be cleaned, fearing permanent damage, and I keep getting the same answer .. "Within the next two days." Now two more weeks have gone by and nothing. The owner said she was sorry, but they have 800 pools to service. I guess mine was not on the top of their first ten lists. I would go someplace else with possibly a smaller clientele. One other downfall, before Irma, I had a problem and the people who clean the pool cannot fix the pool. So they had to call another team to fix it. Changing not only for the part, but for the extra crew coming out. After calling around I found out this is not the case for all pool companies. read more