We had such a bad summer with Swimm Poll that we closed the pool early just to stop communicating with them. They left our pool mid job several times without telling us why. Once they left the water level so low that the filter was sucking air (and left the filter running), and then told us we might have a leak (actually they had backwashed the filter and just didn't replace the water). Once they blew a fuse and shorted out our whole pool house and the pool equipment, and told us the next day that it was our responsibility to find an electrician because we had a problem (just needed to flip the fuse). The owner is nasty and got on the phone with an attack that was so nasty that I jut put the phone down and walked away - you cannot argue with stupid! Do yourself a favor and stay far away from Swimm Pool. read more

What 5 letter word best describes Swimm Patio and Pool? YUCKO Y- You better pick a different subcontractor. These people don't know the first thing about customer service! U- Ugly customer service interactions. C - Cash. This is what they will take from you while providing little if anything. K - can't think of any K words, but really helps round out the YUCKO. O- Other pool guys: the smarter choice. YUCKO!!!! Go somewhere else, these people are HORRIBLE! read more

Had to call the police yesterday after they dumped neighbor's pool into our front yard and then decided to tell me that people in Darien have too much money. Supervisor showed up explaining that this guy had worked there for many years with no problems, but supervisor was even worse with his attitude and lack of professionalism. He swore less, unlike his employee, he didn't call anyone a pussy, a racist, a coward ( really) or a Darien snob.... , instead, he made it abundantly clear that he has no idea what the laws are in Darien about dumping pool water, creating a pleasant working relationship with Darien residents, or being a pleasant and professional human. Use these guys at your own risk and know that their workers think lowly of their Darien customers and their neighbors. They just didn't care you will note that the business is yet unclaimed on Yelp. They are blissfully unaware of their reviews. read more

Swimm Pools is the best service company I deal with - period. I've been an annual contract customer for ten years now, and I've never had to worry about a thing. One evening when I was getting ready for a big party and the light in the pool went out, Swimm sent over service person after hours to get the bulb replaced! This Summer, when the pool engine went after 15 years, Swimm came out and replaced the engine late on a Friday afternoon so the pool would be functioning for the hot weekend! Week-in, week-out, the pool is clean and comfortable and the staff is prompt and courteous. For what is a very fair price for the annual contract cost, you get the peace of mind of knowing that everything will be taken care of that you will not have to think about chemicals, cleaning, putting the cover on or taking it off, and/or any other maintenance hassles. When you think S-W-I-M think S-W-I-M-M! read more

There's a reason why Swimm is not a BBB accredited company! Check it out yourself!! I used them for 3 years only because my house was under contract with them before I bought it. They were very expensive but I went with them because I figured they'd do a great job. In fact, the owner of the company (Mark Swimm) used to live in my house and he put the pool in for himself. But trust me, this didn't make a difference. Unfortunately I had issues from day 1 of my first summer, but I "stuck it out" for a few years to give them a shot. I have had headache after headache the last 3 summers. Multiple issues with cleanings, incorrect openings, questionable damage to equipment, and overall lack of communication. I went directly to Mark a few times hoping for some priority treatment, given it was HIS old pool he built. I found him to be very arrogant and really didn't care about the customer at all. Very surprising. What's not surprising is that when an organization is run like that from the top down, there will be issues. The only good guy over there is a tech named Micky. This spring I finally decided to look elsewhere. I had 3 different companies come give me annual quotes that were 15-20% cheaper ($3100-3200 vs $3700). And surprise surprise, 2 of them found HORRIBLE work left behind by the supposed winterizing process Swimm claimed they did for me last fall. They did not take care of my equipment at ALL. They left water in the filter, electrical wires exposed, and the water level of the pool itself was too high and I had ice damage to tiles (cost me $1000 to fix). It's almost like they want equipment to break so they can get you to buy new stuff and mark it up. I politely contacted Mark to ask if they can help cover damage expenses -- I was blamed and basically ignored thereafter. Bottom line: AVOID SWIMM POOLS AT ALL COSTS. read more

We had the exact same experience as Tommy P. We have used Swimm Pool for several years and also found Mark very arrogant, expensive, and never said he was sorry when there was a problem. This year we had a problem when he opened the pool. I called 3 times and left a message and was told Mickey, the head service guy, would call me back. He never did. I finally called Mark, the owner. He said he would talk to Mickey. 3 days later I still have not heard black. Time for a new pool service. read more

We used Swimm Pool to do a complete pool renovation including bluestone patio area and pool equipment replacement. They were pricier than other companies but we thought we were getting a premium product/service so were ok paying a bit more. Everything looked great upon completion. During the following winter/spring while pool was closed, almost all of the water had drained out. They came and sealed drain (for a fee!). We noticed water level would drop for no apparent reason but thought maybe it could be due to evaporation(?). We continued to use them to service the pool as they knew the equipment and figured they would know if there was an issue since they did the renovation. We finally switched pool service and have just been told there are major leaks around the skimmers! That it's possible they were not sealed properly but the only way to find leak is to tear up bluestone patio and follow leak to find source. This should have been caught years ago by Swimm!! We would not recommend using this company. read more

I chose this premium service provider over cheaper alternatives in the hope that the premium price would come with premium service. Unfortunately, all it came with was an arrogant owner who treats his customers with disdain. Perhaps losing a few customers will allow his business to shrink to the size where he can manage it more efficiently, provide better service, and appreciate his remaining customers. read more

Always on time. They keep pool in top conditions as well as opening and closing pool on time. They are expensive but for the past 4 years had no problems. They even installed a new heater that works fine. read more

Absolutely the worst pool service company out there! I pay a premium price to have my pool opened and ready to swim for the summer, all I got for this was the tarp removed and ladder installed and vacuuming. And my pool is as green as the day they removed the tarp! When I called to discuss with the owner (Mark Swimm) he indicated that it was my problem and that I am free to continue to pay him large fees to come out and do more of the same. When I protested, Mark Swimm HUNG UP ON ME!! Use this service at your own peril!! read more

I'm a real estate professional in Darien and the surrounding towns. The name I hear over and over again is Swimm Pool and Patio. Everyone highly recommends this company for installation and maintenance. read more