Wow, they valley me for clarification where my car was, when I told them I was on the side of the freeway they made me a priority and got there in 15 mins instead of 45. It was so nice of them, I really felt taken care of read more

We called AAA on the evening of 5/21, and they dispatched Swinks. The first guy that came out had a total attitude & said he couldn't help us, and that someone with a different truck would call in about 15-20 minutes & let me know when they'd be there....then just left us! He basically stranded 4 women on the side of a dark road. I waited the allotted time and called again myself (clearly the first driver did not call for back up). Dan answered the call, I explained the situation & he was there within 10 minutes! He was kind, concerned, efficient & so knowledgeable! He had the car hooked up and ready to roll in less than 10 minutes! Dan saved the night...literally!! He delivered the car to the dealership & made sure we were safe before leaving! Dan is a total asset to Swink's, and I hope that if I ever need a tow in the future, I get him as my technician!! If this review was dependent on the original driver, it would be a one star review...and we'd probably still be on the side of the road! Thank you, Dan!!! We appreciate you!! read more

Exceptional customer service was delivered. Punctual arrival was noted. Professionalism was consistently displayed. My vehicle needed towing to a Reseda repair shop. Engaging conversation occurred during transport. Friendly interactions were maintained. Job satisfaction was evident. Safety was verified before leaving. Gratitude is expressed for outstanding service. The customer service experience was exceptional. read more

Swinks Simi Valley Towing - Towing Near Me - Simi Valley, California

April 26, 2026 Got stuck at a friends house after dark with a bad starter (150,000 miles so not a big surprise). Called AAA. Carlos from Swinks Towing got me and my car home safely. He took extra care to my concerns regarding the safest possible placement of my disabled car. Thank you for the extra effort! read more

Very unprofessional as a tow truck driver, you should watch out for pedestrians. Especially when you see a mom with a toddler and dogs. Have some manners and be generous towards people who are walking. Instead of moving away from the people you almost ran us over. read more

Swinks Simi Valley Towing - Tow truck - Towing Near Me - Simi Valley, California

I needed to have my car jumpstarted due to a dead battery. I called AAA and they sent my request to Swinks. Sam called to let me know he was on his way and arrived soon after. I shared with Sam that the AAA technician that I saw the day before stated that he could not replace my battery because my car was a Subaru and recommended that I go to the dealership to get a new battery. Sam took a look at my battery and explained that he had my exact battery with him and could replace for me, noting that the AAA tech from the day before was mistaken. Sam was able to change the battery in a short amount of time and the cost was way less than the dealership would have charged me. He also took the time to explain to me about my new battery, how long it would last, and that it had a warranty. Sam saved me a lot of time and money. He was friendly, helpful, and knowledgeable. Thanks to Sam, I only missed about an hour of work. read more

The driver never said a word and then insisted on leaving the car in a no parking zone and didn't give another option. The Swinks dispatcher was just as bad. There IS A NIGHT DROPOFF SPACE AAA HAS DROPPED OUR OTHER CAR INTO. Why they are insisting on leaving our car in an area that will guarantee a tow and impound $$$$ is beyond me. read more

It is very unfortunate that this towing company has no respect for people's vehicles and tries to look for any way to shift the blame back onto the customer. The proper equipment was not used in my tow, and there was body damage that they are not taking accountability for. The dispatch employee was extremely rude and unprofessional on the phone, and even worse in person, puffing on her vape in my face. It is very rare in my life that it has to come to this, but legal action is definitely the next step to get these damages covered. read more

I called to arrange for the transport of an antique farm tractor. Danielle was super helpful and the truck arrived early for the pickup. The driver, Hedrick treat our tractor like it was a museum piece instead of a neglected non running 75 year old machine. He drove carefully and was able to back down our narrow driveway. Thanks to tho who made this possible. Your company is my first call. read more

I've used them before with minimal issue, however this time Very rude with no empathy; women on phone reception laughed out loud at me when I told her my situation, will definitely be using other towing companies in the future. read more

Very friendly, helpful and sensitive of my problem. Knew what the problem was and was able to correct it.

I had a little mishap in the Bentley today and Dillan was the lucky AAA contender to the rescue. I can handle changing a tire myself, but hey, why not support the economy, right? Dillan was absolutely amazing! He got me back on the road in a jiffy. I wouldn't suggest getting a flat tire on purpose to test his skills, but if you ever need help with anything AAA-related, Swinks and Dillan are the ones to call! read more

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Yesterday I needed a jumpstart for my 18 year old car. I used AAA and they sent out Samuel from Swinks. He was very courteous, friendly, and explained everything to me in great detail!! He knew why my car battery had "died" and told me how to prevent it in the future!! He called ahead of time to advise me when he would be arriving and what type of vehicle he would be driving. He asked if I was at a safe location and had any questions while I waited. He treated me so nicely when he arrived too!! He is a very smart and nice man!! He was able to start my car right away and advised me how to keep it running to keep the battery from going dead again soon! Swinks is a great company that I trust and I'm thankful to have them here in Simi Valley!! read more

I see why AAA uses this company. My car dashboard said brake system failure and wouldn't start. Honda wanted it towed and could look at it in 2 days as they are very busy. 1st SWINK tech came out(forgot his name) and said let's check your battery first and that was the issue. He checked for basic prices and said their battery is in that range. He also explained what to expect after installation. 30 minutes later battery tech guy came and changed battery. That was the issue not the brakes. I can't thank SWINK enough. read more

Wonderful service. Very nice young man came and charged my car (I thought I needed a new battery) He was courteous and professional. Thank you!! read more

These guys are consistently top notch. I have used them several times, most recently today and I am always completely satisfied with them. Their trucks are fresh newer models and the interior is very clean. They respond quickly, the drivers are all very patient but fast Always satisfied and I will continue to use them read more

Terrible customer service. The woman I spoke with could barely hold a conversation, constantly interrupting herself to talk to other people while still asking me questions. At one point, she even laughed at me when I asked a simple question about why my vehicle was towed. Completely unprofessional and disrespectful experience read more

Had a dead battery that needed replaced. Call Triple A around 10:15ish and they said they'd be there around 10:56. Not only did Sam arrive around 10:30, he already figured out what the problem was (prior to knowing whether it was a dead battery or potentially the alternator) and had the battery replaced before 10:40...LIGHTYEARS ahead of schedule! I later realized he tried calling me twice but I totally missed it, but it was nice knowing that there was clear communication! Sam had a very friendly attitude and approach and made a not so fun situation enjoyable. Sam, thank you so much! God bless, brother! read more

Call another tow company. This place's first mistake is hiring a customer service representative with the communication skills of a toddler. Very rude and unprofessional garbage of a human. read more

They were dispatched to check my tires because my sensor noted tire pressure. He had the air but no gage to measure how much pressure. I asked him why he didn't bring a gage. He rudely asked me why don't I have one. He had a poor attitude and terrible customer service. I complained to the office and they tried to excuse it as saying he may have been reacting to my energy. I was worried, but not rude to him and questioning why he didn't have a tire gage was not a question that warrants that kind of response. read more

Woke up this morning with a flat tire, called AAA and Swinks towing got there in under 30 minutes. Sam was very fast at getting me back on the road. I've had experience waiting a long time for AAA but Sam was amazing!! Thank you Sam! read more

First time I have called AAA in my 5 yr membership. Just needed a wheel with a broken rim swapped with a full-size matching spare. The first guy showed up (truck 18) and said he didn't have the tools to do it and drove off. I called AAA and luckily the first guy had already called for someone else. The second guy showed up in the same type of van (and he said they all have the same tools on board) He couldn't understand why the first guy left. Jake in truck 10 got to work and in less than 15 minutes had the job done. read more

Swinks Simi Valley Towing - Cracked wheel - Towing Near Me - Simi Valley, California

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Requested a tow through AAA app and made a genuine mistake by putting the wrong car on the description. Also unfortunately my phone blocked their calls. So I saw the tow driving around and flagged him down asking if he was here to tow me through AAA he said no he's waiting for a Tesla. Complete mistake and I can accept full blame. However, my tow was cancelled understandably so. When I requested another I had the correct information and was waiting for about 20 minutes when my request was canceled. I saw the call and called back and the lady (aka Randy; she didn't tell me her name but I connected the dots from other reviews) on the other side was horrendously rude. I explained the mistake but she demanded I tell her the drop off location which I did. She looked it up and persistently and repeatedly said 'No, they won't accept it.' She placed a AAA rep on the line and started with "We can't deliver the vehicle unattended". I explained that the drive would be with the car and she cut me off saying, "There's no parking allowed from 12-6." I let them know my mechanic would be waiting at the garage to accept my car and she waited and said it's unsafe... I said "I said okay I have another location" and she looked it up and said "We can't leave it in an empty lot" I said that it wasn't an empty lot it was my apartment in which she sounded annoyed and said "Is it street parking?" And I said yes I don't have a drive way I live in an apartment. She placed us on hold and came back after a minute and in the most condescending tone said , "Yeah no, we feel unsafe. We will not be accepting this request." Unsafe in my residential neighborhood???? Mind you I live in the suburbs sure it's not Beverly Hills but it's not unsafe... I think AAA should stop working with them, I didn't ask for my car to stop working and I don't need the added stress of an unhelpful and rude random lady making me feel like it's my fault. read more

Jorge is the best! Needed a jump for my Dad's van since he passed away and no one drives it. He came quicker than expected and we chopped it up awhile. He checked the battery, alternator and any dome lights that may be draining it. He told me to just let it run for an hour so that's what I did. This is the second time AAA sent Swinks. Top notch service especially from Jorge. read more

Special thanks to Kristian! Amazing customer service, I had just gotten into an accident and wasn't in my right mind at the moment and was not prepared and had no idea where to take my car for repairs. He came in and gave me great suggestions on where to tow my vehicle. Thanks again Kristian! read more

Swinks Simi Valley Towing - Towing Near Me - Simi Valley, California

Last Wednesday 4/23 my rental had a flat and Chris came out and helped me. Still nervous about driving the rental to the shop. Chris offered to follow me in case my tire when flat. More than what I was expecting. Chris went above and beyond to make me feel comfortable until I got to the shop. I thank you Chris very much for all your help read more

Had a flat tire yesterday and called my AAA. They sent Swinks. Tim from Swinks was literally there in a matter of minutes. He was super friendly and helpful in getting my car towed. He was great with customer service. Thanks Tim. read more

Had a flat tire on the freeway, right after my call with AAA a representative from Swinks called me and got all details withinin 10 min the crew arrived and was super professional and efficient The tire was changed within an amazing fast time I was super impressed Thank you for the amazing service SWINKS crew read more

Fast response, courteous driver. We needed two tow trucks, one for our truck and one for our 5th wheel trailer. Our driver for the truck was able to get a truck for the trailer, and waited until it was secured with the other driver. Both drivers were courteous and knowledgeable, making sure we arrived home safely. Swinks was dispatched by AAA, but they would be my first call if I needed a tow. read more

AAA USED SWINKS TOWING FOR MY SERVICE today I had a blow out in a custom show car. On the 118 freeway after my call was escalated for been stuck on freeway for 2 hrs. AAA APP WAS HAVING ISSUES LOCATING ME. But soon after I get a msg from JIM TOWTRUCK DRIVER FOR SWINKS. he went above and beyond he was very professional fast knew what he was doing and asked me if he could use tow hooks on my vehicle frame before he even did the job. Got me home and helped change my tire in a safe place JIM THANK YOU VERY MUCH BROTHER I APPRECIATE YOUR SERVICE TODAY read more

Swinks Simi Valley Towing - Flat tire 118 freeway - Towing Near Me - Simi Valley, California

In town for a hockey tournament. Got to rink and come out to see a flat tire. Got on my aaa app and scheduled someone to come out in the pouring rain. Company responded quick and we were thank full we'd been saved. So we thought. Guy was a dick! Told my husband it wasn't responsible to travel with no factory tool for changing a stock Toyota tundra tire. Then went on to say he can't change it and we shouldn't have left town with out emergency tools. Needless to say we are still stranded and he counter this as a service so now I can't even get it towed 2 miles to get it changed without paying an arm and a leg. Absolute trash from a guy who's job it is to help stranded drivers read more

Swinks Simi Valley Towing - Towing Near Me - Simi Valley, California

A flat tire is not a situation you ever want to find yourself in but Dan made the entire towing experience incredibly smooth.

I had to have my battery replaced in my car and Dillan was very quick and professional in replacing it. This was fantastic service.

Dillan was very kind and professional. He looked at our tire, asked if everyone was ok and made sure to tell me that we made the right call to get the tire replaced. He was here in less than 20 min from our AAA request and super efficient with our time. Swinks SV Towing never disappoints in the 30+ years I've been driving. read more

Dillon & Chris were so kind and helpful. They got to us fast and went the extra mile. Highly recommend!

Damaged car while towing. Do not trust do not use this company you have been warned !!!!

Swinks Tow is the best! Auto club couldn't find a tow service for me in the valley and it was out of Swinks area so I contracted them myself. Swinks was there promptly and towed my Chevy Dually pickup truck that tow companies in San Fernando claimed they could do. read more

Friend accidentally locked baby in car. Swinks came super quick so grateful! Didn't even charge me.

I called in for a service, they got here and didn't want to pick up the vehicle was extremely extremely rude. Told him if I can speak with his manager walked away from me.Also claimed I was stealing a vehicle even though I had paperwork indicating the vehicle is mine and keys. Felt like I was being racially targeted. Claimed all this stuff saying we were an hour late, vehicle is low , vehicle is stolen just very very disrespectful... wouldn't recommend this company wasted three hours of my life waiting... if I could give zero rating I would.. read more

The worse costumer service from the rude dispatch to the unprofessional tow truck driver. 18 yrs as a AAA member this was my worse experience ever. They do not care about the value of costumer service definitely won't recommend this company to nobody. read more