AAA is unfortunately partnered with west hills towing for battery checks and exchanges. Apparently AAA makes the tech check the battery every time they come even though the first tech stated the battery needs a change. The first tech from west hills towing company straight up lies to customers saying the battery is either chargeable or replaceable when he doesn't have the jurisdiction to do so. So he doesn't charge my battery that apparently needs to be charged and he sets up a next day battery delivery and installation without telling me what time it is. He just said to call AAA in the afternoon which I'm glad I didn't listen to him because he scheduled it at 10am when I had something going on. The 2nd tech comes the next day and demands paperwork from AAA that the battery is under warranty when this was never discussed previous day or by AAA. He checks my battery and said it's good. I called AAA to verify and they reported from previous day that my battery report was "good and no issues" so why did the first tech said it needed to be recharged or replaced? It will forever be a mystery. The funny part is this company loves to hide its tracks because they conveniently "don't have any documentation of the tech coming out the previous day". My fault for trusting the system. I should have asked for all the documentation from the beginning. Don't even bother with this disorganized dishonest company. On top of it they charge $100 for labor. Thanks west hills towing company for wasting my time and not fixing the problem. read more

Nothing says "customer service" quite like getting stranded and then being treated like you personally ruined someone's day by needing a tow. West Hills Towing proudly carried on the towing industry tradition of having the warmth and hospitality of a parking ticket. What made it extra impressive was this was through AAA, where you usually expect at least a little professionalism. Enter Nancy, self-appointed Supreme Court Justice of Towing Operations. Before my vehicle could apparently earn the right to be transported, I was informed with a spectacular attitude that because I didn't have my registration physically inside the vehicle, my tow was being cancelled. No problem though. I called AAA back, they sent another tow company, and amazingly, the vehicle was towed with zero drama, zero attitude, and zero need for a hostage negotiation. Being stuck needing a tow is already stressful enough. The last thing anyone needs is someone treating them like they're trying to smuggle state secrets instead of move a broken vehicle. I sincerely hope Nancy finds the inner peace she's clearly searching for. Until then: DO NOT USE WEST HILLS TOWING. If AAA assigns them, do yourself a favor and request another company immediately. Your blood pressure will thank you. read more

West Hills Towing - Towing Near Me - Canoga Park, California

Adam is the MAN, great experience, super service, and help when I needed it most. Had to get a tow for my car to the dealer and Adam was on it. Great advice, great company, and all around good guy... my AAA only covered half the trip and the price was very reasonable for the other half. You can't do better than West Hills Towing & Transport! read more

Great customer service! Kept my vehicle safe and would highly recommend their storage yard.

Had the worse interaction on the phone with the dispatcher..She was the rudest employee i ever spoke to. I reported her to AAA where i called for towing service. I would never tell anyone to use this service unless they got rid of her. I asked for her name and she said Nancy. Doubt if that is it...but she answers the calls. read more

These guys are awesome. They helped me out big time with a big project. Mike the driver was awesome and professional and the owner Jim was beyond understanding. Fast and professional service, we up and above the call of duty. Being a AAA member made it budget friendly but seems like my go to for all towing from now on! read more

Adar was the best gift I could have ever gotten on a bad day. He was prompt, helpful, matter of fact and kept me calm and assured when I thought my car was done for after experiencing transmission issues on the freeway with my kids in the backseat. A dads nightmare! He helped take my car to the dealer without me as I got my kids safely back home going the extra mile of getting it securely in the right spot and even dropping my keys and paperwork so I could worry about my boys. If you ever need a trustworthy and helpful person, Adar from West Hills Towing is your man!!! Thanks so much again!!! read more

LAURO IS THE BEST!!!! he went above and beyond for me today 10/10 amazing service. he got me back and running in the blink of an eye! and he's very efficient too! read more

My tire blew out on the freeway, but, thankfully, I was able to drive it slowly off the freeway to wait for roadside assistance. Chris from West Hills Towing came to help me, and he was so very kind. He speedily and expertly put on the spare tire, and I was ready to drive. Chris so saved me in a super-stressful situation, and I am so very grateful to him for helping me. Thank-you HUGE, Chris!!! read more

Being stranded in Woodland Hills wasn't exactly on my to-do list, but when my crank shaft opposition sensor decided to take an unscheduled vacation, I was left with no choice. I immediately reached out to AAA, and their premier membership proved to be worth its weight in 10-60 motor oil. Within 20 minutes, West Hills Towing was dispatched and arriving with a flatbed to my location. Here comes Fred, or "Romeo," as the legends call him. The man was punctual and incredibly efficient. he's the Formula 1 of flatbed operators. With the skill of a master mechanic, he aligned that flatbed and hoisted my truck up like he was swapping out a V8. Special kudos to Romeo for getting me to my mechanic in pit stop time. If you're stranded and your dashboard is lit up like a Christmas tree, West Hills Towing is your go-to pit crew for a five-star save. Big ups to Romeo for ensuring my weekend wasn't completely in the toilet. He got me to my mechanic quicker than you can swipe left on a bad Tinder profile. Thank you, West Hills Towing, for coming through when the chips were down. read more

West Hills Towing - Towing my work truck to my mechanic - Towing Near Me - Canoga Park, California

Made an earlier post that I took down because I used the wrong name. I called this morning to ask for help to move/recover a vehicle. I spoke to a woman and she basically told me that it was too big of an issue they wouldn't deal with it. I called back a little later talked to a guy named Oscar who took my information, talked to me about what was going on with my vehicle. He let me know that they were super busy today and pretty free tomorrow but if he could make it happen he would make it happen. I get a call back literally not even 10 minutes later being told that he talked to the other dispatcher(the one from before) and that it was too big of a problem and that they wouldn't be able to help. All this being said I called multiple other tow companies and they all told me that west hills tow is the one that has the truck that I needed. read more

I had an AMAZING experience with them. My husband's tire blew on his Tesla model 3 blew out and we got a good price and quick service. I called around most places wanted 200-250 plus while they charged only 160. They also originally said 1.5 hours but came in half the time. While others told me 2 plus hours. My driver was Fred who was fast and efficient. He literally got the car up in a minute and got to the tire shop so quickly! He was such a nice man who was obviously very skilled and knew exactly what he was doing. I would 100% use them again! read more

Terrible customer service.... I've had to same tow technician twice come and help me on two separate occasions. Both times he had a really poor attitude. This last time he came and helped, he just got in his truck and left. Didn't say bye or anything. And to me things like that go a long way. Maybe he was having a day, I don't know. But if that's the case, and you are having a bad day, don't turn it into a group project. I didn't sign up for that!!! Or maybe find another job that isn't so miserable. read more

do not use this company! aaa sent them to help me tow and this dude treated me so badly! most likely because i'm a woman. he treated me like i was an idiot. he ended up fucking up my car!! do not use this company!!! please please please!!!! read more

I am sooo happy that this is the closest Towing service to me and that they are partnered with AAA. Today, I was helped by Juan, who arrived fast, communicated the whole time, was patient with me while I was on my way to where the car was, and he was polite, friendly, and quick. I've used them many times for towing my family cars to a shop and bought 3 batteries from them which they brought to me and installed. They are always so kind which is important when one feels down or vulnerable because of the car trouble. Their AAA Batteries are cheaper than prices online and AAA covered the installation fee so I feel like I get VIP service because I don't even have to leave my home, they come to you. I've used them for years and the service is always the best. Dispatch calls you right away to make sure they have the information right and assure you of the ETA. They will call with updates also. I've never had to wait longer than 30 minutes, they are usually there on 10-30 min but I do live less than a mile away from them and work/errand in the area. The drivers know their way around the neighborhood, are experienced, and they know all the local shop owners so if they need to drop off your car somewhere it's easy! I read a comment about them not being nice to women and I just want to say I am a woman and they have always been amazing with me. read more

I received helped through Triple AAA hotline and got connected within 10 minutes with "Papa Lauro" , sorry if that's not the right name- but he was wonderful! He was very experienced did a great Job, very professional and I recommend to anyone needing a quick flat tire fix ! read more

West Hills Towing - Got me to work right on time with this spare - Towing Near Me - Canoga Park, California

My 2009 Toyota Yaris car battery DIED! I contacted AAA and they sent out a tow truck from West Hills Towing. The driver was polite, professional and thoroughly checked under the hood. After doing his diagnosis, the car needed a new battery just like I thought. Also, during the process, he allowed me to use his cable so I could keep my cell phone running. If I had to say anything negative, it would be that it took way too long to get to me. Maybe they were short staffed since it was Father's Day. And the cost of the battery was high, but that I'm sure was due to inflation, everything is high today. Again, thank you for helping me out. read more

Had to get my car towed to dealership. It was completely dead and a lot of issues to get the car on truck because of no battery operation. I forget his name but think it was Fred?? Sorry! He was so very professional and helpful. Such a nice experience!!! This is like the 5th time in about a decade I have used West Hills Towing and they always have been great. AAA dispatched West Hills Towing and I am happy all around. Thank you! read more

I had a dead battery and I called AAA. Matthew from West Hills Towing arrived promptly and handled the problem quickly and effortlessly. Thank you West Hills Towing and thank you Matthew. read more

Amazing and quick service! Eddie went above and beyond in assisting me with towing my vehicle back home!

I got Richard as the person to help me, super super nice person, so helpful he made me feel comfortable in a stressful situation. I am a big fan of this Company. I hope Triple AA keeps them forever! Thank you Richard! Your Company is very lucky to have you! I hope they read this and give you a raise. From your biggest Fan of the day! Signed one very happy customer! read more

100% I would recommend West Hills Towing. Freddie was amazing! The minute he arrived to where I was at he introduced himself shook my hand and was very professional. He took his time going over every detail and explaining what could be wrong with my vehicle. Most importantly he made me feel safe. Freddie went above and beyond for me. I called triple A to let them know Freddie from West Hills towing went above and beyond and now I'm leaving a review so others can know. FYI Freddie didn't even ask about leaving a review it was triple A reaching out to me asking me about my experience. So I decided to do what's right and let others know of my experience. I will use West Hills towing for personal use because of the service Freddie provided me with. read more

I'm a 54 year+ member of AAA. A call to them concerning my vehicle and a flat bed truck from West Hills Towing, arrived within 20 minutes. The driver's name, Lauro, was the nicest and most informative operator. He was so patient with me. I'm 70 years old and car problems can cause this senior citizen such anxiety. Thank you Lauro for your kindness! read more

I had Richard help me Today from West Hills Towing ( The best in the Valley by the way) , he was UH-MAZIMG!!!! What a kind hearted, gentle soul and DEFINITELY knows how to calm not only who he is dealing with, but the car trouble as well. No joke request him if you can. read more

My 86 year old Dad had a Battery issue. Joe, the West Hills Tow Driver was very kind and helpful in helping my Dad and answering his questions. I appreciate the Professional, Kind service and I HIGHLY RECOMMEND West Hills Towing. Thanks Joe for taking care of my Dad! read more

I hope no one ever has to deal with this company! To say they are thieves is being generous! First off, incredibly rude just trying to get information on an already stressful situation. I was there the minute I realized my car was towed and not stolen and from the jump , RUDE! The extreme over charging iis criminal!!!!! I understand it's a business! They picked up and received my car within 15 minutes, door to door and that alone was $200, 1,909.90 later and I emailed the owners, managers, everyone. Not one person responded when I had questions and begged for assistance. Not to mention. The day I went to pick it up I asked how much to pay cash. I went to bank and got the cash. I arrived with the cash and OOPS. that's not the correct fee, someone told you wrong fee Hundreds off from what they had just told me!! LIARS AND THIEVES read more

Hands down the worst service company ever! If you're looking for a company to have their techs mis diagnose your vehicle then you came to the right place! Requested battery service at 9pm prior to leaving the country the following morning and was told in 5 minutes from the tech that I had a bad cell. By the way if it was a bad cell then why was I able to start the vehicle right up and drive it to the auto part store?? Although I had all the vehicle information loaded in the AAA system prior to arrival they did not have a replacement battery? It was suggested by the driver to maybe get to a local auto part store asap before they close and pick up a new one? So here I was at 9:45 at night buying a $265 battery and having to dismantle the engine compartment myself to replace! I had no choice since I was under a ton of Stress prior to having to catch a plane the following morning to fly Out of the country. I believed they misdiagnosed it and couldn't wait to follow up on it upon my return. As suspected I had it tested at numerous ASE approved mechanics and have documented paper reports confirming my initial thought. Guess what battery is perfectly fine showing a charge of 12.7 volts! There's no accountability on either AAA or the provider. To make matters worst this is the same service company that claimed that my alternator was bad 2 years prior. I took it to the dealer and they said alternator was fine and that I just needed a new battery? At my discretion or course I had the dealer change the battery and perform other maintenance related items since, well I'm at the dealer, costing me $1600. Understandably that was my choice to have these services performed but at the end of the day this vehicle wouldn't even be at the dealer if I wasn't given yet another false diagnosis! No accountability, No reimbursement for battery, wasted personal labor time and unfortunate thoughts on how many other customers they could be screwing with this poor improper service practice and probably countless mis diagnosing! This isn't rocket science people! I'm in the service industry but not for auto, if this happened within any of my companies I would make it right one way or another! Here both west hills towing and the company I pay annually AAA gets a huge Fail? I feel like I'm paying for an insurance policy that/and when I get into an accident I will be the one that has to pay for the repairs out of pocket including my labor to fix the damage myself? Such a joke I will never use this company again based on their past history of failures! God save us from having to waste money for no reason! Anyone want to buy a perfectly fine 2 year old battery?? SMH! read more

Thank you West Hills towing for hiring Jorge. Jorge answered our call for Battery problems . Jorge checked out the problem and explained to us what the problem was and how he could fix the problems. Jorge gave us options on how he could fix it, what it would cost, how long it would take and even looked up the purchase history of our battery and found out it was under warranty. Jorge was courteous and confident and what I am the most appreciative of is that he made my 92 year old Mother Happy. Thanks again Jorge ! read more

Absolutely worst service ever! You call these people in times of emergencies expecting them to provide a service. To begin with the dispatch gave the driver the wrong address when I had clearly stated exactly where I was located in Calabasas. The driver calls me blaming me for the wrong address, 2 he shows up with a really bad attitude and says " oh we don't work those lug nuts because they aren't American " The car is a Ford Fusion that's only one ever been touched by the Ford dealership. I'm absolutely disappointed with this company I wouldn't recommend them unless you are willing to waste some time ‍ read more

West Hills Towing - Towing Near Me - Canoga Park, California

Horrible Service, stay away. Drivers are lazy and rude. I called AAA they dispatched this company to pick up my car. The car was in my garage and had a completely flat tire. I understand it's common sense that a flat bed won't go into my garage! However, common sense also says that I can't drive the car on a flat tire without damaging the rim. I wasn't willing to do so. Drivers answer, "nothing I can do, you need to drive into the street!" Common sense would also tell you maybe you can offer to fill the tire temporarily so it can be driven out? I told him to leave, I could tell he just either didn't want to work or he doesn't like his job! Either way, be courteous and do your job. I know a few people that have had bad experiences with this company! I am not surprised at all. read more

I needed a tow to mechanic and called West Hills Towing. Driver was here immediately, very nice, professional and the whole process took about 10 minutes. A few minutes later got a call from mechanic that car was delivered. Thank you West Hills Towing! A positive experience in in a somewhat stressful situation. read more

They got dispatched to me through AAA. I got assigned to Fernando and the guy was super helpful. He was very friendly and definitely made the experience easier. read more

5 star service from AAA contracted West Hills Towing. Called AAA for a dead battery and West Hills Towing was at my house in 10 minutes from my call to AAA. Chris was outstanding in getting my battery replaced and got me me to my gym class in 10 minutes. Love West Hills Towing. They have set the bar for Excellent AAA service. I have been a AAA member for 51 years and West Hills Towing is a real contributor to that fact. Chris 5 stars, you are the best. read more

Our experience with West hills towing was outstanding ! I'm spite of the fact that our tire rack snapped and the whole tire was disconnected from the steering wheel, the man who came to help us handled the difficult situation with ease and took great car our transporting our car. His pricing was very affordable and in spite of the complications we encountered with the shop and dealership he was super accommodating and caring through the whole situation read more

Terrible service. DO NOT USE. Refused to tow vehicle. Refused to transfer to a manager.

AAA sent this company when my battery died and they were at my house in 6 minutes. Victor charged my battery and I was on my way in less than 15 minutes. Super fast, quality service! read more

The technician assigned to my call via AAA arrived promptly and secured my car to his flatbed with absolute ease. That said, I called AAA to have my car towed (rather than drive it myself) to my preferred shop because I knew the health of my engine was questionable at best. When your driver arrived I told him "I'd rather not start the car" as to not damage the engine any further than it already is. As I gave him the keys I saw he was intent on driving my car up on the flatbed, and before I could finish "whatever happens is on you", he was in my driver's seat, started up my car and had it in 1st gear. I then of course heard the metal grinding on metal in my engine that I wanted to avoid while I watched him zip my car up on his flatbead. Thanks. read more

Yesterday I visited West Hills Towing to try and help a friend of mine retrieve her car after an accident she was in where the car was wrongly towed to their site. Retrieving it was cost prohibitive for her and my friend has been dealing with a lot of blows lately, including significant problems with her health. The woman working there couldn't have possibly known this, yet she went out of her way to show compassion to my friend and listen to her situation with the car. Sometimes people don't realize the difference they can make in a person's day just by really listening, making them feel heard and seen and showing compassion. This woman (I wish I knew her name) was a lovely human and I appreciated her kindness. I will add that the tow truck operator was also wonderful to work with and a kind and caring person as well. All around good people here. They need to make a living like the rest of us, but they will do their best to work with you however they can. read more

Justin Berry from West Hills Towing is the man. He really came thru and took great care with the car. He was patient and beyond helpful. Definitely made a stressful moment into a less stressful moment. You know that is a lot when it comes to towing your car. Good job West Hills. Your peoples are amazing. read more

West Hills Towing - Towing Near Me - Canoga Park, California

Was involved in an accident, called AAA and they towed my car to this parking/tow yard (West Hills Towing) and I was taken to hospital so couldn't pick my stuff. When went to pickup my personal stuff before insurance take my car, I figured the tow truck driver (or maybe someone else from that company) took some of my personal stuff + some cash. When I asked them they didn't accept it(Ofcourse...). That's really NOT nice stealing from people who are involved in accidents and are in trouble. Im 100% SURE what items I keep in my car and now I have to look for them God knows where... since these ppl are Not even responding friendly and they don't accept what their staff/driver did. I don't suggest calling this location for help or leaving your car there if you have anything inside of it since it's not a safe place. + their attitude is NOT even close to professional! Not a good experience at all. Im sure they'll respond to this with some ... comments!!! But doesn't matter, cuz my items are stolen from my car, and somebody has to be responsible for it. I don't suggest this place for any type of services... . read more