Branch Manager, DJ Ford, is the absolute best. I was having car issues and needed a rental for a…read morework trip. DJ helped me so much and made the process easy. His whole team was very kind, super helpful, and especially for a very busy Sunday, made the process fast and seamless. I highly recommend going to this Enterprise for your next rental. Best team!

There lack of communication with the customer is awful. The so called manager Zay is worthless to…read moreresolve the situations at this branch.

Steer clear of this location unless you are looking to pay extra for a nonfunctional rental car…read morethen get hit months later with a false damage claim. It is well known that Hertz provides employee incentive to report damage, and the employees at this location happily took advantage of this policy by reporting windshield damage that was never present during my rental period. Now I'm stuck in a quagmire with my auto insurance company and the horribly incompetent damage claims agency outsourced by Hertz. It has been ongoing for months and makes a trip to the DMV seem like a walk in the park. Hertz customer service has been useless with no option to appeal, and has been unable to provide evidence of the damage. Shame on Hertz and this location specifically for preying on their customers to make a quick buck. Which, in the long run, will end up costing them. I've canceled my Hertz membership and will use Enterprise next time. And I suggest everyone else does the same.

Store told me I was better off making my reservation online. Terms are unclear and was charged $50…read morecancellation fee bc my trip was cancelled. Used zero services and was charged $50. Enterprise is your best bet!

The most unhelpful despicable customer service I've ever encountered. Avis needs to fire the…read moreManager and employees or take away their franchise. I had a van with engine light on and running 45 mph max and they were unwilling to switch my car out even though they had cars available. They were more concerned with leaving at 5:30 than helping me with my safety. Instead they want me to continue driving a vehicle that barely

If I could leave 0 stars I would, I have never dealt with a less professional company in my entire…read morelife. I made a reservation for a car because I have a road trip for a wedding, they call me TWO HOURS BEFORE PICKUP and tell me they won't have a car for me. The customer service is god awful and rude. Not to mention the worker messed up his "mental math" when putting in my reservation in the first place. I can't say enough bad things about this place. ABSOLUTELY RIDICULOUS, DO NOT TRUST THIS PLACE. LOOK ANYWHERE ELSE IF POSSIBLE!!!

Lowest of the low car rentals I've ever been in. This was the worst service and took me 4 hours…read moreand 10 minutes to get my prepaid car. Never use this place EVER. I never leave reviews because it takes to much time but Budget made me want to vent.

Bridget helped me was very friendly my card was not working they were still able to accommodate me…read moreand get me in my rental car Thxs

As far as rental cars go, this place was pretty decent. As for convenience, I have my reservations…read more After a series of delays in Chicago, I arrived an hour and a half after this location closed. At 7 p.m. On a Saturday? Say whaaa?? Fortunately, my parents live close enough (and were awake) to pick me up. Do you have any idea how silly I felt, a grown up asking mommy and daddy to pick him up at the airport? It was cuckoo pants!

I have bought several cars through Toledo Auto Credit, and every single time I have been pleased…read morewith the quality experience I had dealing with these folks. I highly recommend this great dealership

From the owner: Pre-owned cars, suv's, trucks, zero percent interest, lowest down payments in town with zero…read morepercent interest financing. College student friendly. Located near the University of Toledo. Family owned small business.

I love small Airports - the Hertz counter at Toledo Express Airport is easy to get to. It's located…read moreright before you get to Baggage Claim. After arriving at Toledo Express Airport - I stopped at the Hertz counter to pick up our car - checked in with the agent - who was friendly and efficient. She handed me the contract and keys and told me which way to get to the car. I love that you walk outside and just around the corner is your car - which of course is in stark contrast to the good bit of traveling you have to do to get to your car at larger Airports. Our car was an almost brand new Ford something or other. It was very low mileage - and so new it had that new car smell when you got into the car. There is no Hertz Gold Express service here - but that is okay as it is a small Airport. Returning the car was also easy. We gassed up before returning, pulled into the return lot, noted our mileage, walked into the Terminal, hit the Hertz counter to drop off the keys - reported our mileage, and got a receipt from the Hertz agent. No fuss, no muss!

A few months ago, I booked a flight and car rental online. Didn't think anything of it until I was…read morenotified that my flight to Toledo (through Chicago) had been pushed to a later time. I figured everything would work out fine, and that just my family and I would be adversely impacted by this delay. How wrong I was. Turns out my arrival time of 7:30 was an hour and a half after this location normally closes. D'oh! I don't think the employee was pleased with that. One would think with so much digital information this should have been known, or something. But I picked up my rental, which only had 350 total miles on it, and zoomed on over to the Great Village of Lyons (it's great, because my folks live there).

My first time using Avis at Toledo Express Airport! Flight arrived early evening - around 6:30 pm…read more There was no line - I presented my drivers license and picked up the keys and contract. It was a short walk to the vehicle - Parking spot #2. Actually none of the spots would constitute a long walk! Upon returning - there is a second parking lot directly adjacent to the pick up lot - where you park your car, note your mileage, and then walk in to the Avis counter to drop off your keys and get your receipt. Again, no line! Easy! #Avis #ToledoExpressAirport

AUG. 2026- I prepaid online for my rental reservation for car pickup at Toledo Express Airport,…read moreOhio. When i picked it up we inquired about an upgrade. I was told NO CHANGES CAN BE MADE SINCE IT WAS PREPAID! Okay, no biggie. During our travels the front passenger seatbelt was not working properly. After I returned my car I noticed an extra charge that was not on my prepaid reservation total. Come to find out after my phone call inquiry the charge was for "returning my car 2 hrs early during business hours" and I would not be charged for the seatbelt not working properly, LOL, I didn't break the seatbelt and I got no compensation for this issue and I will supposedly be refunded the overcharge for returning early. MY PROBLEM IS THE CAR WAS PREPAID AND THEY TOLD ME AT THE TIME OF PICKUP THAT NO CHANGES CAN BE MADE TO RESERVATION BUT THEY SURE CAN MAKE CHANGES WHEN IT SUITS THEM BECAUSE OF ME RETURNING THE CAR EARLY DURING BUSINESS HOURS. With all the other rental companies out there, I will never use AVIS AGAIN!!