1. Switch SUPERNAP 7

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    Las Vegas, NV

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    Services - Switch SUPERNAP 7

    Telecommunications

    Internet service providers

    Data recovery

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    Recommended Reviews - Switch SUPERNAP 7

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    7 years ago

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    Duke of Computers

    Duke of Computers

    4.6
    (58 reviews)

    Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

    I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.

    Best Buy

    Best Buy

    2.4
    (425 reviews)
    $$

    Date of visit: June 1, 2026…read more Sadly our TV didn't make the journey from Milwaukee to Las Vegas and was scratched during the move and was time to go to the TV graveyard. The wait to recycle was kind of long because there was a lady at the front of the line that I am pretty sure was running some sort of laptop return scam and finally they came over and said that I could just leave the TV. Normally I would have to pay for it because it was a larger TV but they appreciated my patience and waived the cost, which I really appreciated. Will definitely come back when I need some electronics-related items in the future!

    I have been a Best Buy shopper since the mid to late 90s. I like supporting the local brick and…read moremortar stores as they have a direct impact to our local economies. Afterall, I like looking and touching the things I want to buy and if I can make sure a local store stays open and people remain gainfully employed, I am all for it. During a recent visit to the store, there was a misunderstanding on the use of $10 certificate. It may have been my fault, as it may have expired, but being unable to locate any record of it in the app or online account frustrated me. I made my purchase without the benefit of the ghost certificate for all the reasons mentioned above. A day later, I received an online survey about the experience. I gave the store high marks for cleanliness, staff, etc. and shared my experience in the comments section. A few days later, a Services Experience Manager reached out sharing some tips regarding the app, certificates and how I had multiple profiles in their system should be consolidated to make my experience better. Icing on the cake, was they gave me the benefit of the $10 certificate in the form of a small refund on my purchase. Best Buy is a large organization. Knowing that they read and actually take action to feedback provided by consumers is amazing!

    Switch SUPERNAP 7 - telecommunications - Updated July 2026

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