Came to my house to diagnose why my PC crashes when loading up games. gentlemen told me I needed a…read moreneeded to hard reset my pc and it might fix it. if not I needed a whole new pc. I called and different tech out and he found the issue in 20 minutes saying my ram was corrupted. replaced my ram and my pc was perfectly fine. I'm glad I didn't go spend another $2500 on a pc and it was a simple repair. but I would not trust these people at all. waste of a $125 diagnostic. hopefully they can understand and refund me.

Artice did a great job taking care of my computer. My…read morecomputer basically got shut down by a virus and he was able to get it back up and running and saved all my data. He was Very responsive and also kept great communication with me throughout the process. Gave me updates on how things were going, which was great because it kept me from wondering what was going on. He is now going to be doing my other 4 computers. I highly recommend.

This guy knew nothing about liquid-cooled pc's I took mine in,because it was crashing on a few…read moregames and he assumed the water cool was failing and he couldn't give me a straight answer. He said the pump was failing but it works perfectly fine. He also said when the pc first start up the pc was reaching 100° celsius. Which that is impossible. Then he wanted to convert my pc into an air-cooled pc. Please don't do business with this business. He's just wanted to make a sale and doesn't care about being honest.

This is my second time here and I can't say good enough things. Garret made sure my gaming pc was…read morerunning as smooth as ever. Fair price on the job too. This is where I will be taking any of my pc issues in the future.

Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.

I'm a senior citizen, not tech savvy, and more to the point, lazy…read more I put my tech into this guy's hands but on the third ''help'' session I noticed discrepancies in the charges I was encountering ... and his excuses for these questions weren't making sense either. I then took matters into my own hands, and began investigating my (tech) circumstances. E.G. He recommended I purchase a security suite and a VPN - SEPARATELY (bundling these two items would have gained me a 70% discount). At the same time I learned I had an entire (second) security suite in operation unbeknownst to him and of course myself ... and for the past eighteen months?! Do your tech homework, so you can identify these fakers in advance.

Chris is a lifesaver! When the motherboard blew out on my crummy old Razer Blade (protip: never buy…read morea Razer product), I panicked. I called up Help with Tech and got an immediate response from Chris, who came by to collect my dead laptop (following proper social distancing guidelines, of course) and take a look at the damage. He confirmed that the motherboard was totally toast and offered to replace it. Chris's service fee was perfectly reasonable, but (through no fault of his own) the manufacturer cost for a new motherboard was more than I wanted to spend--Razer always charges an arm and a leg for parts. So instead I opted to upgrade to a newer device, and Chris pulled all my files from the dead laptop's hard drive. He was extremely quick and communicative throughout the process, helped me through some questions when I transferred the files to my new computer, and even wiped the old laptop after I gave the go-ahead signal. I'm hoping I don't run into any issues with my new laptop--but if I do, I know who I'm gonna call!

Mani was great to work with and explained everything I needed to know…read more He made the changes I requested and built the computer as we discussed. The installer was great and set up the computer for me. Bob T

Shawn's knowledge was far greater than that of most techs. He made all of the adjustments to fix my…read morethree printer connections and enabled them to work perfectly. What I respected the most was his personal demeanor, which made our conversation fluent and explained each step. He also taught me how to do my own repairs should they recur. It was such a pleasant interaction, I missed asking him what the charges were. Dr. Graham

Traveling for leisure with laptop in hand to get work done on the downtime. Unbeknownst to us,…read moreMicrosoft decides to push a software update unsuccessfully and locks up the laptop. "Grrr!" It renders us stalled - very stressful. Panic ensues. Who'ya gonna call? Computer Doctor BG! A quick jaunt to the shop. An amazingly quick analysis and resolution. We are back in business! (Note: we did pay for the priority rush service because time is money and we have places to go and people to see! It was well worth the extra cost.) Thank you, Computer Doctor BG, for helping solve our problem and removing the stress and worry from our vacation.

Excellent customer service. I got my iPhone screen replaced while I waited...!!…read moreAnd I got to buy some super cute handmade bracelets, that the owners daughter makes..!!! Highly recommend this business!! Parking is tricky but worth it!!

From gaming, entertainment, anime clothing, and ice cream to repairing and building computers, this…read moreis such a great family business. Black-owned, with great customer service, affordable pricing, and a true focus on the customer experience. Charlie, Braydon, and the team did an amazing job with the service our computer needed. It's interesting to see how much some repair shops, including retail vendors charge for repairs, diagnostic services, and tech support. Charlie's prices are much more reasonable. I highly recommend them if you're looking for new or used games for all gaming systems, need virus removal, computer repairs, or reliable tech support without breaking the bank. Charlie's Computers is the place to go. Thank you for a great experience! Happy Yelping!

I had a wonderful experience at Charlie's Computers and Emporium. My computer completely crashed…read moreout of nowhere, and I was convinced I had lost everything. I brought it in, and the team who are not only incredibly knowledgeable but also genuinely kind took the time to figure out exactly what went wrong. They explained the issue clearly, fixed the problem quickly, and had my computer running better than before. You can really feel that it's a family‑owned business because the staff treats you with patience, honesty, and real care. I'm so grateful for their help and highly recommend them to anyone needing reliable computer repair.

This place rocks! My Dell computer started locking up after start up, after a Dell update. I tried…read moreeverything I could on my own to get it back to working right, but to no avail. It brought it in to 702 computer repair and they had me back up and running in less than a day, better than ever! Convenient location for me, friendly and professional staff, and better than great service! I'm going to tell everyone I know about this place!

Nothing but good things to say. computer was running like garbage, called him, he took me…read moreimmediately that day, called within an hour with a solution, fixed within 2 days (just waiting on the part took the extra day). SUPER transparent, didn't feel like he was trying to take advantage of the situation. when I picked up my computer he mentioned a couple things I could do to increase performance, but followed up by saying "don't worry about it unless your unhappy with the performance in the future". Great experience. 10/10