This review is for customer service only. The Queen and I went there to see if they could fix her…read morecomputer. She is so hard on electronic equipment, like my mom...think it is in the blood. Anyway, she somehow broke the molded piece where you insert your power cord. No idea how she did that, didn't even know it was something you could break, but there you are, it's The Queen. Anyway we took her computer in to Chat Tech Solutions to see if they could fix it, The office is small but so cute. Very open space and lots of natural light. The gentleman who was working there was very pleasant and offered us beverages while he assessed the damage to the computer. He called someone because he was not sure if the repair could be done and it turns out, they do not do that type of repair because it requires soldering. However he was kind enough to recommend another place of business, which is where we ended up going to get the repair done. For me that shows a wonderful regard for taking care of the customer, even though they did not make the sale. I will definitely consider them for other work that they can take care.

I brought my HP desktop in 5 years ago on 6/04/14. I want you to know 5 years later, it's STILL…read moreworking just fine. When I bought it originally, there were problems with the OS. I bought it in and explained the issues. Three days later, they called me and said it was ready to pick up. When I brought it home, it worked like a gem. I can honestly say I've had no issues since that time. The work they did was amazing and they even threw in a free mouse at the time because they were worried the one sent to me by the manufacturer was adding to some problems. As proof of what I'm sharing, here's the service sticker atop my computer. Note the date. Simply put, they are miracle workers. Yeah, you may have to wait a few days but it's well worth it!!!

I'm so glad I found Geeks 24/7! Service calls are prompt and…read moreproblems are resolved every time. Ti Lay is very dependable and will patiently explain his fixes as well as alternative ways to resolve problems when asked.

Came to my house to help with computer and printer issues. Works very quickly and efficiently. I…read morethought it would take several hours and he finished in 1 1/2 hr. Very pleasant to work with. I am so grateful.

Renee saw me on a Sunday afternoon when I called randomly! She resolved most of my issues and did…read morenot charge me much. She also did extra stuff to make my computer better and tried to explain what I needed to do to maintain performance. Very friendly and accommodating. would recommend as NOBODY sees people on Sundays!

I've been talking about canceling Comcast service for years now, as the price just keeps going up…read moreand up. Within ten minutes, Renee outlined a plan for me to get rid of the phone service entirely (replacing it with a dirt-cheap option she referred me to), replace my Comcast router with an affordable wireless router that she recommended (with a better signal!) that's configured for my service provider and will pay for itself in nine months, and she even talked me through the specific things to say to the Comcast reps when they tried to get me to retain all of my services. When all was said and done, I came away with a monthly bill that was less than HALF of what I had been paying previously. I only gave up a handful of channels (most of which I didn't watch anyway)... and I even was able to keep HBO!! I'll save over a thousand bucks on my bill this year. Renee had great ideas, clear instructions, and obviously cared about getting me the best outcome possible. Highly recommend!

I had a great experience getting my phone fixed! I broke my screen, and thankfully a friend in the…read moreChicago area recommended Illinois IPhone to me. I called on a Tuesday, the phone was picked up from me late that morning, and returned to me that night....better than before! I was really impressed with the prompt service and great customer service. I wouldn't hesitate to recommend these guys!

First time I entered, the guy was so nice and very professional. He helped me right a way and he…read moremade me feel comfortable on my concern. He also gave advices on what is the best computer for my profession. He also helped me fixed my other laptop gave some good freebies too. Service was fast, reliable, trustworthy and I will recommend and vouch how good and dependable the staff. Thank you and kudos!

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I first came here in the early 2000s shortly after Kris opened on Sheridan, a short walk from my…read morehome. I went to him several times after and was sad when he closed that location in 2017. Fortunately, I haven't had any problems that required attention since about 2015 until today when my computer lost its sound driver. After an online search, I found that Kris was now just a short distance away in Evanston. He was able to re-install the driver and update a couple other things I needed in a short time and at a reasonable rate.

Kristofer Luck fixed my computer, replaced my battery - all for a very reasonable price. He is my…read morenew computer person since I moved to Evanston from Chicago. Don't hesitate. A real find.

I have purchased things from Chicago Gadgets several times starting several years ago with my first…read moreiPhone, which was an iPhone 4s, then an iPhone 5s, then a MacBook Pro, and just this past Saturday purchased a iPad Pro from them. Every time I went into the store, I have been treated with respect, given options for what I wanted to purchase, and Mohammed has always worked with me to give me the best possible price on the items, which are always in extremely excellent condition and like this past Saturday when I was looking at the 12.9 inch iPad Pro that he clearly stated had a battery that is failing and likely would need replacement very soon showed me a 9.7 inch iPad Pro that has a good battery and although a little smaller serves my needs very well and once again got me the best possible price on it. I very soon will be in the market for an Apple Silicon Mac so I can run macOS Tahoe, asked him if it would be worth purchasing one with a damaged screen and having him replace the screen on it, and he said I would not recommend that as the repair would likely be quite expensive and recommended checking with him in a week or two to see if he gets any Apple silicon MacBooks in which I definitely will do. You cannot go wrong if you want excellent advice, excellent quality devices, or repairs with CHICAGO GADGETS, I will be a forever customer, and recommend to all my friends and family members all the time to go to CHICAGO GADGETS for their tech needs. YOU WILL BE VERY HAPPY WITH THE CONCERN AND TREATMENT YOU GET FROM MOHAMMED AND HIS CREW AS WELL AS THE DEVICE OR REPAIRS YOU HAVE DONE.

I am a complete technophobe. I blundered into the worst printer paper jam I've ever experienced and…read morecould not get it removed, even after several You Tube videos. Chicago Gadgets was recommended. I carried the printer into the store (without an appointment). One of the Chicago Gadgets technicians stopped what he was doing, came to the rescue, and cleared the jam. They did not make me feel like an idiot and they refused to take any money for the "repair." They are great! If you've got a computer problem, see Chicago Gadgets. You won't be disappointed.

Sultan Shariff saved me with his lightning fast responsiveness and skills. My laptop screen was…read morebroken in a freak accident when something fell on it at my hotel when I was visiting Chicago. Microcenter and the Apple Store were totally useless with quoting turnaround times of weeks. Mr. Shariff fixed in less than an hour, replacing the screen and assuring everything was working perfectly. Further, the price was less than I was quoted at the other stores. He literally saved my trip and did it with a smile! Thank Mr. Shariff and Computer Zone! I'd give 6 stars if I could! Andrew L.

On Tuesday, August 18, 2026, I went to Computer Zone USA on Belmont Avenue to have MircoSoft Office…read moreinstalled on my laptop. The owner, Sultan Shariff told me he would install it on my computer at a student discount rate of $100. He installed the software and provided a printed receipt that reflected a total cost of $113.30 with tax and surcharge. No other details regarding the product are on the receipt. When I got home and reviewed the product key he texted to me I saw it was for Office 2021, not the current version 2024. I called Microsoft to discuss the differences and found out that Office 2021 would no longer be supported by Microsoft as of October 2026. That is less than 60 days from installation. I contacted Mr. Shariff because he did not disclose that he was installing old software that would be too obsolete to merit support and updates from Microsoft. I am a senior citizen and feel duped. This is Mr. Shariff's field of expertise and I believe he was well aware he was installing outdated software on the computer of an unsuspecting customer. If Mr. Shariff had informed me that he would be installing an older version of the software for $100, versus the current 2024 version, I would have declined the installation. I requested a refund and also attempted to offer a compromise on the amount of the refund request. He declined, saying no refund is provided once the software has been installed. He offered to install Office 2024 for an additional cost. I declined because I had been misled by his lack of disclosure and trust was broken. I am out of $100 and still have to purchase Office 2024. Seeking recourses for restitution.