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Switzer Marilyn E

3.5 (2 reviews)

Services - Switzer Marilyn E

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Switzer Marilyn E Photos

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3 years ago

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James B Nelson, DDS - Advanced Smile Design

James B Nelson, DDS - Advanced Smile Design

3.8(9 reviews)
1.0 mi

TERRIBLE billing and customer service! I waited some time before posting this as I really treasure…read moreour local small businesses but the experience I had here is horrible. Not only did my insurance not get done properly and I was almost charged much more then I should have been but my previous medical records were never obtained even though I had asked for them to be and checked with them three times. when I told Wendy the office manager we were going else where she was completely unbothered and rude honestly. I have told others to check their bills and EOB statements because of the possible overcharging and YES they were also overcharged! They have lost 8 patients SO FAR over this and it is tragic because the doctor seems great! I hope they can fix this office management!

I loved this office in the beginning but there is a big problem with their procedures on getting…read morepre authorization for treatment. Dr. Nelson stated last year that I needed a new crown to replace an old one. At that time I was told they would check with my insurance for co-pay etc. I had appointments subsequently and asked what was going on with the status of the crown; same answer they were "checking " authorization. Fast forward to 2022. I had called the office consistently asking for a status. Then it was revealed they use a third party to process claims. I was frustrated and they then said I could call, but why should I do that? My insurance coverage is clear and I never had a problem with billing etc. At Dr. Nelson's recommendation I recently went to an endodontist for a root canal. No problem there with checking and billing; all done promptly. The office personnel got tired of my constant calls and they arbitrarily dismissed me as a patient. Completely out of line, unprofessional and quite frankly the lengthy time I had to wait for a response to the crown is, well I'd say is professional disregard.

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James B Nelson, DDS - Advanced Smile Design
James B Nelson, DDS - Advanced Smile Design - Pearly white smile that Dr Nelson and his team provide

Pearly white smile that Dr Nelson and his team provide

James B Nelson, DDS - Advanced Smile Design - Penny like's it

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Switzer Marilyn E - generaldentistry - Updated June 2026

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