They don't stand behind their work! I've gone there several times to get work done on my Nissan. They put a new door handle on it and charge me over $600. It totally broke again and they would not fix it or replace it made it look like it was my fault they were gonna charge me another 675 to put another one on, when they didn't do it the first time very bad business people will never go back there again read more

I bought a truck from them and they basically sold me a lemon and refused to pay for any labor or parts to fix it

The service department has treated me great. When my car took longer than expected, they got me a loaner car. They always give me a ride to and from the dealership when my car goes in for repair. Once, they took me back to the shop to show me exactly what was wrong with my car. They even told me a cheaper way to get it fixed and the place to go to get the work done. My only complaint is that they are very expensive. I try to get work done at another shop cheaper before I go to Nissan. read more

Swope Nissan - Waiting area has a nice kids section. - Car Dealers Near Me - Elizabethtown, Kentucky

Updated review The technician was very through in removing the problem of vibration and noise. He explained the problem completely to my satisfaction. Thanks to all read more

I have a Nissan with a CVT transmission in it. Nissan provided extended warranty because the transmissions weren't good. No one got with me about this extended warranty to get my transmission fixed now the warranty is over any song won't do nothing about it so I have a Nissan with a bad transmission that's going to cost me $6,200 to fix thanks Nissan for standing behind your product read more

I had a very pleasant experience with everyone at this dealership that I connected with. Though I didn't end up purchasing a new vehicle, Mike was awesome to work with. Brad in part was very informative as I was waiting on a back ordered part. And Kat in service went above and beyond to make sure the customer service was exquisite for me. I am grateful for such a reliable dealership like Swope Nissan being in town. read more

After only owning Fords all my life, we finally decided to make a change when we went through 4 transmissions on our last 2 vehicles. Will Lutes took great care of us and turned what we thought would be a stressful process into an easy decision. We saved time by being able to compare vehicles across all the Swope dealerships. We ended up with a car we love and appreciated the outstanding service. We'll be customers for life! read more

Worst customer service experience I've had in a dealership. Was looking to buy my daughter's first brand new car and the sales guy said that he couldn't show us any cars, without a driver's license. We were not going on a test drive today, just wanted my daughter to see the car first and then make our decision. I'm so glad that he told me up front. Didn't waste my time with him. I'll be taking my business somewhere else. read more

Sales staff is very nice. The finance manager is a high pressure sale guy. Keeps pushing all these ad ones. Will not take no for an answer. Keeps on and on with pushing products. Justin and Dereck are great and very helpful. read more

I will NEVER let Swope Nissan have my business or touch another one of my vehicles again. We have a 2016 Nissan Frontier that is under manufacturer warranty. We went in to get it checked out on a Friday because the service engine light was on and the tail light and break lights suddenly stopped working. We were told since it was under warranty, any work would be covered. They were also gracious enough to give us a loaner car while it was getting worked on because they had to order a wiring harness for the repair. Well, we get a call on Tuesday from them. They say that the damage was due to chewing so the warranty will not cover the repairs and that it will be $800 to repair. We needed to talk this over since we were not prepared because we had been told it would be warranty work. They told my husband that was fine. He asked if he needed to turn in the loaner car and they said no, we would not be charged for it. The next day they were closed for a holiday. Since we were basically at their mercy (truck is not drivable because they removed the entire wiring harness from the vehicle before telling us it would not be covered under warranty) we went in today to get the repairs made. To my audacity, they are charging us for the rental!! They told us twice that we would not have to pay for the rental. That's an additional $135 to pay. You all should be ashamed and I will be sure and let everyone know how you operate your business. read more

Evan boles is a wonderful sales man. He treats his customers with so much respect and courtesy. He made us comfortable. He made buying a car a wonderful experience. Thank you Evan read more

I bought a 2013 Nissan Altima in 2016 from Swope Nissan because of my experience with a positive purchase of a 1998 200sx. When I bought it the car had about 32,500 miles on it. Last month while I was driving the car started jerking forward and shut itself off at a stop sign. After setting up a diagnosis for the car JULY 29 it was told to me that the torque converter locked and would need a new transmission at about 52,300 miles and cost $4100. After researching the car on the net , I found that my model car had CVT transmission failure at 53,000 miles. I found out also that a class action lawsuit was settled in or around May of 2020 and class members who bought these faulty Altima's were given a warranty extension for 24 months. According to them my warranty expired in Aug. of 2020. Instead of doing the right thing and showing real customer satisfaction I am without a vehicle and having to walk places or depend on friends to take me places. If I could give no star review I would. read more

It finally took one more person (I have lost count of how many people I have dealt with) to finally get the records on my vehicle. I hope and pray that this is done. I am tired of dealing with all of this. It has taken almost three weeks to get a check and records on my car. Please be cautious with this group and get EVERYTHING done before you walk away. read more

If I could give less than a 1 star, I would. We have had our vehicle for around 4 years. Thank god it's still under warranty. Our car started acting funny after the first year. We were told it was fine. A awhile later we took it to a mechanic who told us our transmission was bad. We took it back to swope, who said they couldn't pull any codes off of it. They told us to drive it like we stole it and bring it back in a few weeks. So we did just that, and we were still told that they couldn't pull any codes off of it. So after an hour of arguing my husband finally talks them into pulling the pan out to look for metal shavings. They were finally able to pull a code and they 'fixed' the transmission. Around a year later and the car is driving 5x worse than what it did before. They have now had our car for a month and they can't tell us what's wrong with it. All we know is they have decided to replace the transmission again. Don't get me wrong, we have encountered a few friendly people. But all in all, the customer service is terrible. read more

there is now way i would buy from them again. bought the platinum extended warranty around $1,400.00 plus. they picked it death where it does not cover anything. all you are doing is giving them a commission ( extra hidden charge for them to have a bonus ). then they will send you a flyer saying you can trade your car in for a new one. but, your car has depreciated over $10,000.00 than we gave for it 1 1/2 years ago. when you look at the warranty on line, beware, it does not match the paperwork they give you. like a thief in the night. never go there again or recommend them to anyone. plan says it will cover a dent, then they say we dont know if it does. had problem with a part popping up on the door arm. took it over there 3 times to have it fixed. they said they ordered the replacement part for it. get over there to have it put on. the guy says it shows the other guy didnt order it. poor representation and store manager not managing his store. john jeffries read more