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Syar Industries

1.0 (2 reviews)
Open 8:00 am - 5:00 pm

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PACE Supply

PACE Supply

2.4
(5 reviews)

Ordering from PACE Supply finally got easier…read more Highly recommend creating an online account to view LIVE pricing and REAL-TIME inventory. This also enables self-service options like job quotes, online order tracking, and a using a quick reorder tool for previously purchased parts. The best part is having digital receipts of my purchases so I don't have to track my paper copies in the event of requiring an exchange or refund. Check out their current Fall 2024 promotion that ends 12/31/2024. Orders totally $1000 or more get locked-in pricing and qualify for 60 day terms on the order. There's a full list of eligible parts and prices on their website.

First off, I am not a plumbing contractor. I am a general contractor who has been working in the…read moreNapa Valley for over 40 years. For the few occasional plumbing needs I have, I can usually find what I need at Home Depot or Ace Hardware. What I don't find there, I can usually purchase very competitively online with a couple days lead time. Overall this has worked out very well. However, this past Monday I had an urgent need for a $50 faucet cartridge for an uncommon faucet. As my Yountville client was anxious to have things wrapped up ASAP, rather than ordering online and waiting a couple of days for it, I called PACE Supply to see if they had one in stock. I spoke with Chris at inside sales and gave him the faucet cartridge make and part number. He replied that they had one in stock and gave me a price. I conferred with my client who agreed to the price and extra cost to go pick it up. I called Chris back 5 minutes later and told him that I would be down within half an hour to pick it up. Chris then asked for my name and phone number etc., ostensibly so that he could have the paperwork ready for me to complete the purchase without delay. When I arrived at the PACE parts counter, the person who waited on me (not Chris) asked for my name and brought the paperwork over. He then told me that the part was not in stock - WHAT ?! I asked him if I could speak to Chris, who then came over to the counter. I reminded Chris that I'd talked with him less than half an hour before, that he'd assured me that there was one cartridge in stock, and that I'd told him I'd be coming right down to pick it up. Since he had told me that, I asked him why had he hadn't physically checked stock or pulled the part before assuring me that it was indeed in stock? He replied that they never physically verify stock or pull parts based on a phone call: that was company policy. He said it would take too much time to go running around checking stock every time someone called about something, and that parts pulled based on phone calls would soon be scattered all over in big piles. At this point I expressed my frustration of having driven 25 miles and wasted over an hour for nothing, and that I didn't think much of their "company policy". His answer was "I'm sorry you feel that way". Any further comments I made to Chris were met the the same repeated mocking response: "I'm sorry you feel that way". Other PACE employees were in close proximity as this conversation played out, and no one said a thing. As such, I think it it very possible that PACE Supply company policy is indeed not to check stock or pull parts based on a phone call, even when a customer says they're on their way over to pick something up. Their company, their rules I suppose, but when a company has policies and employees that abuse and disrespect their customers, what else is there to say?

Mid City Nursery

Mid City Nursery

4.7
(182 reviews)
$$

I've come here for years for plants of every variety with the confidence they will thrive in my…read moresunny Vallejo yard. I've used their staff for helping me design my yard to repurpose a stale, brown weed lawn into a neighborhood curbside stunner, and have continuously bought vibrant vegetable starts for my backyard raised beds, with abundant results. The staff is really knowledgeable, but what always leaves an impression is their hospitality and welcoming for all aspiration levels of a gardener. You can also find a wide variety of soils, fertilizers, tools, and pots to make all your garden dreams come true. They do not compete in price with the big box stores, but like with anything, you get what you pay for, and supporting a high quality local business like this is worth every penny.

This is my go to for anything plant related. They carry tons of plants, trees, shrubs and if they…read moredon't have it they try to get it for you. The service is always on par. I love just going to visit a few plants I want to put in my yard (we are renovating). So soon those babies will be mine. I enjoy talking to the older distinguished gentleman that always is happy to help and share his knowledge. He's my go to guy. But everyone is helpful. I've been going for over 15 years now and this summer have been there at least once a month. The value is in the product you buy. Because you know it grows in the area and everything has done great. It's nice to support local businesses. Prices are fair to might be out of your budget. But it's worth it to visit this very large nursery. I'd give the if I could.

Syar Industries - buildingsupplies - Updated July 2026

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