Very happy with Scott Dutcher and mechanics at Cazenovia equipment! Gave him my tractor model,…read more they then furnished and installed backhoe attachment for me, then mechanic showed me how to work it! Picked up and dropped off at my door step no hassle! Thanks Cazenovia Equipment Company!!!

Customer service is non existent. Last December our John Deere lawn tractor was brought back in a…read moresnow storm uncovered. It was covered in slush and road salt, Customer service offered no remedy and a weak apology. It seems they could have covered it or waited till spring to bring back. Also, we recently called customer service because the brake handle broke off. After no response after several hours we contact the main office. We were told it would take several weeks before service we could get it serviced. When the Cazenovia NY location was locally owned we had excellent service.

Repaired my Hustler Raptor SD under warranty. I purchased from another company in East Syracuse…read morethat has terrible customer service. I wish that Scott's had been an authorized dealer when I purchased my unit - I wish I could have given them my business. They were proactive about calling me back, came to pick it up the day after I called, only charged me $35 for transport, and had it finished and in my driveway in time to mow the following weekend. Great Folks!

From the owner: Upstate Tractor & Mower (formerly Scott's Small Engine) in Tully, New York is your leading provider…read morefor Country Clipper, Hustler Turf Equipment, Simplicity, Snapper, and Yanmar. We are family-owned and operated. Our name may have changed, but the commitment to our customers has not. We pride ourselves on consistently delivering exceptional customer service. Whatever your needs are - we will spend the time to help you choose the right equipment for you. And our service goes beyond the sale. We provide free set-up and free delivery of your new equipment. We don't just drop it off either, we'll make sure you know how to operate it. We recognize that your purchase is an investment, we will be there for the life of your equipment. Give us a call today

Has a wide variety of items outdoor minded people might need from clothing to tractors and…read moreimplements. Not the cheapest place around but the quality is right for the money. I haven't had the opportunity to use the service.

I live in a small development behind the Clay store I shop occasionally mostly for convenience…read morehardware tools etc. however the parking lot is not lit at 5pm overhead sign never turned on that's outside, inside bathrooms are disgusting in general through out the store floors are not clean trash overflowing now last night 5:15 I did a walkthrough looking at woodworking tools I am shadowed by three employees okay I get it that is your loss prevention program everything Runnings sells I can get from Amazon in a day or 2 something is not right in this store employees are not very friendly and wander around aimlessly. In the old days of real retail, the store manager was on the floor meet greet and direct not here. Sadly I will take my money elsewhere.

Lovely people who are highly competent and quite reasonable. Finished repairing a lawn mower that…read moreI had screwed up.

Bought a brand new tractor from these clowns. Absolutely no support after purchase. Spent over 30…read moregrand they don't even return a email. Attempt to buy a implement, the quote me higher than list price. Should have listened to my dad and got a Kubota or Deere.

Marshall's in Johnson City NY has amazing customer service. Eric in the Part Department is…read moreknowledgeable and extremely helpful. He's bailed me a few times! Best customer service in the area! Thank you Marshall's team!

Excellent dealer. Very professional service,parts and sales personnel. I highly recommend this…read moredealer for any of your tractors, equipment and implement needs. Sales persons are always available to answer questions and offer professional advice. I do wish I had taken their advice on some implements, now realizing they were correct.

Bought a new 1735M. Within the warranty, I described a fuel issue to the service department. They…read moresold me filters and water separators to replace ahead of the regular schedule to try to resolve it. It didn't work. Now that it is out of warranty, the say it is a $5000 repair, and they are willing to pay $2000 of it. A quick google search shows that it is a common problem- fuel injectors failing near the end of warranty. And the manufacturer and dealer work to delay repairs and muddy the warranty process. These Massey Ferguson tractors continue to decline in quality and reliability and value each year. It seems the dealers must focus on damage control to keep costs down. Replacing the low quality, commonly faulty injectors is very expensive (they quoted me $3900 for just the parts.)

Horrible Horrible Service!! *They could not verify a time…read moreduring the day for a pick-up of my lawn tractor. In fact, they were a day late. *They kept my tractor for 7 weeks for routine annual service. *Once again=, they gave me a delivery date but would not give any estimate of a time. *Once again, they did not deliver it on the day promised. *When it was delivered, it was covered in snow. The driver told me that it had been left outside in a snowstorm. *They do NOT ever answer the phone. I called at least 20 times and never got a pick up. They will never see my lawn mower again!

Horrible place i am a widow trusting them to get my tractor ready for winter first time taking it…read moreout the wheel fell off and something was leaking after 1500 dollars this is what happens very condescending to females and did not do anything to fix it If you want to get ripped off go here