Do Not Rent with Slyvan Homes! Please listen to the comments! I have had Raw Sewage flooding my downstairs since Friday November 25th its now Monday November 28th. read more

REALTORS: DO NOT ENTERTAIN OFFERS FROM SYLVAN. They have hijacked my listing and have been holding it up for 2 months with their incompetence and INABILITY to communicate. It's now August 8th and the last thing I heard from anyone was on July 22nd, when I was told by the Transaction Manager, Tanya Williams, that my sellers were owed the earnest money deposit since Sylvan extended (and missed) the inspections period. Inspector came out, nothing wrong with the house, everything was fine... Sylvan just stopped communicating and completely ignored my 30+ emails and phone calls. Brianna who answers Sylvan's main phone line has no information and will transfer you to Leslie Edwards, Vina Sanouy, Tanya Williams, whomever - take your pick it doesn't matter... you won't reach them but you WILL reach a filled voicemail where you can't leave a message. It's unfortunate how inconsiderate and disrespectful the Sylvan experience has been. To the social media employee who will leave a canned corporate response: Please don't waste your energy... spend that time figuring out HOW TO GET SOMEONE TO RESPOND TO YOUR CUSTOMERS. read more

Horrible incompetence, never answer phone or emails. They take 0 responsibility for house not being move in ready, and take an entire month (yes, seriously) to fix hot water heater, fridge, AC, etc. These are slumlords at their finest. read more

DO NOT RENT FROM SYLVAN HOMES!!! My son and I moved in back in December 2023. Never late on rent, we maintain the home and property. Roof started leaking in February. 8 Contractors have come out stating that a new roof is needed. Sylvan homes have denied all the claims that those contractors have presented. I have sent videos with water coming into the home. Mold is growing around the vents. Still nothing has been done. They charged me $175.00 for gutters not being cleaned but there are no gutters on the house to be cleaned. It is now the end of April and still no change. The ceiling is sagging, water marks present, mold spores in the 1/2 bath ceiling vent as well as the master. Ceiling is starting to sag in the master. I have put multiple work orders in and have called and emailed. Sylvan homes stated that if I am to end my lease early I would have to pay $4000.00 to get out of the lease and not be taken to court for braking the lease. I have had to leave my work so many times because of contractors and if I did not leave then I would have been charged $250.00 for no showing for the contractors. DO NOT RENT FROM THEM, THEY ARE MONEY HUNGRY AND DO NOT FULLFILL THERE OBLIGATIONS IN THE LEASE. read more

Sylvan homes had a move in special for $500 off second months rent and then $100 back for moving in by a certain date. $600 was written in a contract to be deducted from November rent. On November 29th we received a phone call that the promotion was denied due to being a few days late due to paying for my sickly mothers chemo out of pocket. The rent was paid for that month according to what we were told in the amount of $1600 + $200 late fee. $1800 was paid and then we were told we lost the promotion and had to pay the $600 asap plus the upcoming rent of $2200 December first. We JUST moved in this property in September. This was out first time being late. It was in the contract that $600 would be taken off although we are now just finding out they denied it LAST minute. I have a household of 5 on 1 income. This company has been the worst at communication. The person who said " I will look into this and call you back." He never called back and its over a week later. Call to speak to this individual and he doesnt answer or call back. This is hands down the worst way to treat new tenants and I will never ever rent from this company again. I am so disappointed and genuinely saddened that this company did this to us during the holidays so my kids wont be able to have a Christmas. Way to go sylvan homes read more

REALTORS STAY FAR AWAY - I only gave a one star because I had not choice. They made an offer on one of my listings and came back with a ridiculous amount of repairs. They agreed on a number with my seller and signed off on the repair request. A week later, they asked for another reduction and threatened not to close on the deal. The seller agreed again to lower the price & then they had the audacity to come back and ask for an extension. They wanted the sellers to extend another month so that they could reconcile their BOOKS!!!!!! I advised my clients terminate with this unprofessional company. Their OTP is not worth the paper it's written on. read more

For Realtors....STAY AWAY FROM THIS COMPANY!!!! I received an offer on a home I own and was given 5 business days to respond. I responded and accepted in 3 business days and sent 2 emails on subsequent days to confirm receipt but did not receive an answer so I called. I was told that the offer had been received and I would receive a response the next business day. On the next business day, I received an email that stated the offer had expired and they sent a new offer for $13000 less!!!! I called once again and was sent to the Transaction Coordinator for my area (FL) and it went to voicemail, which happened to be full. DO NOT DO BUSINESS WITH THIS COMPANY!!!! I wish I had read the reviews before I accepted the contract. read more

So our property was sold to them a couple of weeks ago, I have been trying to get a hold of them to figure out who do we pay our water bill too and where does these rent go because we have to pay cash at a Walmart instead of online. Everytime I get a hold of someone, that person sends me to the section 8 person which never answers the phone. I leave a voicemail and no one ever calls back, ever. We just got with with rental property but they seem like a crock of shit and don't want to do anything. read more

My furnace have broke down four times this year, 2 weeks ago marks #4, My daughter is here and our dog they gave me 2 small heaters the 3rd time it broke. This time it around the maintenance guy said it was the inducer motor, before that it was the blower. The furnace blows red dirt when it does work, there's a light coating of red dirt on everything in my house, that I clean all the time. Now it has been in the 40s at night since this last breakdown, and the last couple night's it's been in the 20s...; this company sucks, I've been here since 2020, mainly forced since when I'm late with my rent they have sent me to eviction court and I never get evicted because I pay my rent I admit to have been late a few times, but guess what that has screwed my chances of renting anywhere else, and truthfully I really need to buy a house so I can get out of this renting crap...and the only reason I haven't is because I don't think I want to live in this state since I'm and only child and my parents are back in Cleveland, Ohio. I also got a dream job as a Nurse Educator here and will complete my DNP (Doctorate of Nursing Practice) in 2025, and was trying to decide whether to stay here or go back home. So maintenance all 4 times that the furnace has broken down has stated it is so old and the ducts have wide openings under the crawl space where the dirt is coming from I'm sure, oh and it is so dirty and dusty within the furnace that I'm concerned of a fire hazard and yes I have seen that with my own eyes, it's disgusting in there with all the electrical wiring.. I was told this house needs a new furnace and duct work. They have really did some crappy patches on all the maintenance issues I've had since I been here. It also sucks since I'm a disabled veteran with severe Osteoarthritis (knee replacement 12/2022 at age 53 wow) so the cold air is not ideal for OA. read more

STAY FAR FAR AWAY!!! 1 star and 129 reviews should tell you everything you need to know. Very dishonest company. Please look somewhere else.

I honestly wish I could give this company ZERO stars. I don't know who they have to come fix their homes for maintenance request. My plumbing has been horrible for the last few months. Nothing has been done. I don't know who to get in touch with. No one ANSWERS THE PHONE. No help whatsoever! We did not draft to be with this company. I don't know who the CEO is but they have to be disappointed in their business. Some one is just pocketing money and us as tenants aren't being heard. We are blatantly being ignored. Jackson, MS is under a water crisis. The water that comes out of our faucets is unclean. To have that sit in the sink, leak, and have insects come in is inhumane. Now we have a horrible smell coming from the sink. read more

I rented from Sylvan Homes for more than 1 year and it was a very bad experience from the onset. If I hadn't paid for the first month, I wouldn't have stayed in the first place. STAY AWAY! STAY AWAY! STAY AWAY! Non existent customer service, terrible and bad service, no professionalism and awareness. read more

Believe every bad review here. I have had one bad issue after another. I call and email and no reaches out ever. Got the keys on the 19th with no AC due to maintenance taping up AC wires they shouldn't have instead of hiring a professional. When the professional comes out, he says my house was a massive fire hazard because it wasn't up to code. The house supposedly went through inspection and pasted days before. Since that inspection, the inspector and/or maintenance left every light on in the house and all the basement doors open, so all the air was going outside, wasting my electricity that has been in my name two days prior. It took over a week to get the AC fixed and the house was over 80 degrees the entire time. I was told by 2 different people that I will have a credit towards August rent, and now 2 different people are saying they have no idea what I'm talking about. All this company does is lie and take your money. They do not care about you as a tenant. I would have never signed the lease if I realized I would have been treated this way. I should have listened to the reviews. read more

Where do I even start? On date of move in Nov 21 I notified the agent that was helping us of the problems that were already associated with the home said "okay I'll put it in for them to come fix" now staring down a year later hasn't been fixed I call and call all day long and get a please hold while I transfer you I then get transferred and then I have to leave a voicemail idk about anybody else but if someone calls 15-20 times a day I'm pretty sure I would answer the call it's dishonest and blatantly disrespectful never late on rent or anything else but still am treated like my problems don't matter I hope they get what's coming to them and they start taking their job more serious so until they do I will be contacting a lawyer. read more

If only there was an ability to give a negative star rating, they would most definitely deserve it. Literal worst customer service I've ever experienced. You call and sit on hold for 20 minutes at a time unless you press the option about getting into a new home then magically someone is there to answer. Once your in a house they must figure they got you now and don't have to respond to you any longer. Moved in yo a house is Chesapeake, VA and the stove didn't work. Put in a work order but still went 30 days without a stove until I got fed up and YouTubed the fix myself. Trash company. Don't do it. read more

I am not even a potential Sylvan tenant, but rather a home owner of a house next door to a Sylvan rental property. I can't tell you how many potential renters I have seen go in an out of their property....the house in question was initially listed in January, so there's not a chance they haven't had enough traffic yet to rent out the place, leading me to believe they are making plenty of $$$$ off of applications. This is infuriating to me because there's a lot of unfamiliar people loitering around MY property; I had to call the police once due to a sketchy circumstance, & I will not hesitate to call again (I live in a nice neighborhood, with the exception of Sylvan). Please just rent the house out already & stop the circus! I have also spoken to some of these potential renters, they all show up confused & ask me if I know anything about the Sylvan house. Each & every one of them thinks they will actually be renting the place, when they there are just one of many....... read more

I'm at a loss for words on how unprofessional and careless this company is! They stole my $950 deposit and then just made up reasons to keep it. So needless to say court is coming soon. I had so many problems with them I honestly really don't want to even start! From sewage backup flooding my house to ceilings falling in! and they take FOREVER to come fix problems because they don't care enough to answer your calls. read more

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Our A/C went out 4 days ago and when we filed to get it fixed through the renters portal and we called the number and we heard nothing back. When we called the contact number the next day they said it would be forwarded and someone should get back to us during normal business hours (Monday). Noone has bothered to contact us. We have been experiencing outside temperatures over 110 degrees for 2 months. The indoor temperature of the house since the A/C has been out is above 90 degrees. We have 2 kids and my wife ended up going to stay at a hotel with them so they can cool off and not sweat profusely during the night. I call about every hour now to try and get some results. Nothing is happening. I will be seeking reimbursement for all of the nights we have had to spend in a hotel because all they had to do was call an A/C repair person to come fix it. This is our second issue with them (first was clogged pipes that left us living in sewage water for 3 days before any one contacted us) and we filed a BBB complaint then also. read more

We rented from Sylvan Homes in July of 2021 (DO NOT RENT FROM THEM) the house was beautiful but hidden issues. It had dry wood termites & rats in the attic. We moved across county to Florida and trying to reach this rental company.. good luck they do not respond. Just want your rent money. We ended up moving out early and all they care about is rent & fees for termination of the lease. Honestly it was the worst situation we have ever went through and we had to leave because the house was inhabitable. Living conditions were unbearable when it's a daily hassle to live with. But Sylvan could careless about our well-being. When you call, email or write on the residential website... you will get no response. The house ended up be tarped by pest control and they did absolutely nothing for us. Again, please take my word for it, Do not rent from them! read more

This company is not abiding by the rental laws in my City.. Everyone need to check with the rental laws in their city to make sure they are legal. They are not doing allot of things legal in my city.. AT ALL. Its time to have them shut down in my city.. read more

My fiance and I were supposed to move into a home today. Arrived, got in amd there were someone else's belongings there. Their response was laughable and we will be severing our lease immediately. read more

I was scheduled to move in 9/30. When I went to move in there was mold growing in the ceiling. No one has fixed it or given me any information on the plan moving forward. I want my money back and suggest no one do any business with sylvan homes they are a SCAM!!! I suggest everyone come together to do a class action lawsuit. read more

DO NOT TRUST THIS COMPANY! They take your initial deposits etc. then stop working with you all together. It's a scam. Save your money and live somewhere nicer, like under a bridge... read more

Keep good records of your correspondence with this company. They cannot be trusted. i will let the photos of our living conditions at one of their properties speak for themselves. And the law says you have to endure this type of slumlord and pay them or be penalized. There was way more than what's in these photos because a lot of what i have i captured on video and it cannot be uploaded here (or at least i haven't figured out how). We struggles to get things fixed from the very first day we moved in- from leaks, electrical problems, broken windows, no air conditioning, etc. They don't answer their phones. They don't send out credible and reliable companies to address issues. They don't make the tenant feel like they are important. But if you don't pay them they most definitely reach out to you to collect! All you can do is complain online and gather yourself back up and move on in hopes that the next company doesn't treat you the same. There is no protection for renters from frauds like this. Do yourself a favor and if you have the option and just buy your next home but definitely steer clear of SYLVAN HOMES. read more

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We moved in on 11/24 and have not stayed a night in this home due to the smell. on yesterday I opened the closet door and guess bedroom to find mold. They stated that they had treated the mold in multiple places but that was a lie. There is a major mold issue in the home we are renting. We spent 5 hours cleaning yesterday to come back from a store run to the same smell. I was told it was treated but I'm sure that was far from the truth. The house literally smells like a house after a major hurricane. We have been in what is now our third Airbnb because of this company and my patients for them and their lack of professionalism is at a all time low! I have a one year old son so I refused to stay in a moldy home. The phone like to speak with someone is literally no use because they never answer. If you see this and know a great attorney I am open for a consultation! read more

Just a really poorly run company that you have to think must be a scam because of the incompetence running it.. but somehow they're legit. Don't waste your time read more

This management company is very, very SHADY! Do Not Lease From Them!!! No one wants to take responsibility for their negative actions against tenants. Good Luck with getting anything repaired! I knew something was wrong when they wanted to know what you will not pay for after your self walk-through...WTF!!! Renters Insurance is required for one reason only with this company & that is to leave room open for inside theft jobs from those working in their company. ANYONE COULD HAVE A KEY TO YOUR HOME UNFORTUNATELY! #Beware #Shadiness #SylvanHomes #PropertyManagementCompany read more

Wow my story is just like every ones house was not ready to move in on move on date, doors and windows were not installed. trash was left all around property (well after move in date) little to zero customer service support have had a maintenance req in since may 6th they showed up on June the 3 without calling, had to leave work only to have the guy say that he can't wait for me to come home to let him in so he has to leave 3 mins later. the ac has been out for a month in hot Atlanta my children are miserable I'm miserable. No one to Handel phone calls I've left numerous messages on cust service number and emailed all I could remember. They finally sent someone again about a and he left again saying he had to go get more supplies that he couldn't "you guessed it" could not work or come after 5pm on weekdays, it's now the 14 and still no communication. Worst experience I've had in a living experience in my 40 years of life all happened in the last 2 months. read more

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So far Sylan is not a good realty/home leasing company. My application took 2.5 weeks before anyone contacted me for approval after several phone calls and emails. The response I did receive was generic and auto sent. So of course the property I was interested in was gone. In this aggressive first come first serve market it's unfair for a leasing company to make a potential/approved applicant wait so long with no response from the leasing company. Now, I have my approval amount but it's been a week since I called and asked for my co-applicant to be removed from my app and get the new approval amount. No word from Sylvan so far. They say they are working hard to get to your call on their marketed answering system but they aren't! Also they have strict time lines on your move in date, deposit, how long your approved application is active, etc. But don't value your time lines, how many houses am I missing the opportunity to rent because the realty company won't return my calls! POOR Service. I'm looking for a number or email to their corporate office to show them how many email and text and phone calls I've made to their company requesting simply information they should be able to provide me within 24-48 hours of my request. read more

I am 4 days into a lease with Sylvan Homes who is owned by VSP Charlotte, LLC and haven't been able to even stay in the house because we discovered a broken HVAC System upon move-in. Everything looked good and in working order during the self-viewing a few weeks before. We moved in on June 3, 2022 to a gaping hole in a bedroom ceiling due to the HVAC water pan overflowed and leaked. Other visible water damage with lousy patchwork can be seen on the ceiling in the family room. Even the HVAC wiring is faulty as it sits partially into the condensation pan. Automatic Garage door opening does not work on the panel in the garage, nor any remotes where provided. Garage dome light switch has to be hit several times before it lights up the garage. Two of the bathrooms cannot fully flush to remove the human waste. Dishwasher was installed incorrectly and does not function to which even the handle fell off just to open the door. This home is a 2 story as has 2 AC filter vents on the 2nd floor that have no air filters in place. The backyard privacy fence gates do not properly align to close and latch to secure the yard. We have a dog. The door leading to the back deck is not properly framed and gaps can be seen because the rubber sealant is torn. Other rubber sealant's in another bedroom's attack storage are torn thus creating the HVAC (whenever it was working) to cool of that are of the upper house. Lawn is full of weeds and dead grass, hanging tree branches over the driveway, bushes not trimmed. I also found out the HOA Dues are long overdue and high and have gone unpaid. Public records also how the property taxes haven't been paid for 2021. Sylvan Homes is by far the absolute bottom of the barrel cesspool of Property Management. My family has been displaced and turned our relocation from GA to SC into a slew of emotional distress. S. Carolina law says I any Landlord has 14 days to fix HVAC issues or they are in breach of contract. I will also be seeking legal counsel because as of this writing June 7th, I cannot reach anyone at the phone # provided and all work orders I placed thus far have sudden changed the status from OPEN to CLOSED, and yet no work has been done! They will OWE me my $5100 for move in plus Hotel Expenses and any of my personal belongings that need a cool dry place to survive! So anyone who is looking at Sylvan Homes DON'T! Don't suffer what I and some of the others have! Stay clear of this scam! read more

This whole company is a scam. It is filled with most unprofessional, incompetent and unresponsive staff that I have ever experienced with any management company. They told us that they were done wrong by people that were self employed in the past and that is why they require you to have a business account and your business license even if you operate and work for yourself with proof of your income through your personal bank account and pay stubs from the co applicant. How are we supposed to show something that we don't have, there is no business account and after explaining that to Ashley , she kept requesting it like she wasn't comprehending. We were told that maybe God is putting you in this position so you can call on someone to help you. Someone that makes basically over $10,000 a month. We can't get a refund on our application fee because it is stated that it is non refundable, how do when the company didn't process the application to begin with and there were no results, they can't say it was denied for credit, evictions or income because the income is proven through the personal bank statements. Go check out their reviews from the Better Business Bureau they need to be shut down immediately. There is also a woman on Facebook that is sharing her experience in Georgia with the shameful company. We haven't been able to talk to whoever is in charge of this company and they even didn't respond to the real estate agent we have been working with here in Florida. Truly disgusting! read more

Take a look at the reply from Sylvan Homes on my review. No apology or explanation for the situation... just continuing to blame me for THEIR unprofessionalism. Plus it took them over 6 months to notice the review? Wow. Way to cultivate your online presence. read more

This is the worst leasing agency in the history of leasing agencies. If I could give them a -0 I would. They have ZERO concern for their residents and NEVER call you back! The answering service is a joke!!! I rented a property in February 2022 and the stove was in demo mode and unusable, the laundry had no vent for a dyer although advertised as having a washer and dryer hook-up. I spent nearly 3 months trying to get the issue resolved, spent countless dollars eating out and using a laundry mat, then they had the nerve to try and serve me with eviction papers because THEY did not respond to any of my emails asking what the rental adjustment would be for the inconvenience. I had to search and search for another contact source. I even emailed Felicia Burrell who is listed as Property Operations Specialist because she had previously been involved in getting my rental agreement signed. She totally dismissed me and offered no help at all and then turn on her Out of Office notification. TERRIBLE!!!! It is now September and I have yet to be contacted about any adjustment to my rent even though I was told in MAY that it would take 30-45days. A JOKE!!! I will definitely be seeking legal action. DO NOT RENT FROM THIS COMPANY. read more

thumbs down! i just moved out of 3510 leisure lane college park ga. they never fixed anything. the first bathroom never worked and the 2nd bathroom i.had to fix so my family can bathe and used the bathroom! the kitchen tiles was broke and coming up. i just moved out june 2nd 2023. the refrigerator was broken and used.the dishwasher was broken. when it rained it rained in both bathrooms flooding the rooms and hallways. never rent from sylvan homes. they take your money and never answer for you again till its time for court. they bogus and fake and scammers! read more

These people are absolute crooks. We chose their offer to buy our home because of the quick cash close, but they have asked extend their inspection contingency THREE TIMES from the original 10 days now to 40 days! We kept agreeing to the extensions not wanting to have to put the home back on the market, but finally cancelled after a monstrous waste of our time. Their contracts are ironclad so we didn't even get the earnest money after all this. My agent called them dozens of times and left messages and was never responded to. I will never ever deal with them again and highly recommend no one else does either. read more

The absolute biggest pieces of shit you could ever come across in trying to rent any type of home they take your money no matter your credit score or qualifications and deny you no matter what amongst many other things I have seen in other reviews fuck y'all go to hell read more

Wow, I wished I read the reviews before I paid $100 for the application...they are asking for a lot just to rent a home. All I do is check my emails, smh. read more

We were trying to get relocated halfway across the country and unfortunately fell in love with one of Sylvan's rental homes. We paid deposits and holding fees, signed a lease, and my husband traveled over 1,000 miles to get the keys. When he arrived, he found that squatters had taken up residence in the home (it appeared long before we had legally leased the home- there was furniture and electronics, laundry, groceries, vehicles stored in the garage, and LOTS OF TRASH). Sylvan refused to help us with the situation, and when my husband got assistance from local authorities, people from the company couldn't even be bothered to answer their phones. The squatters produced fraudulent lease papers and Sylvan wasn't responding to prove ownership, so it was a nasty mess. The people from Sylvan assured us that if the people left, we could still take ownership, so my husband's quick trip to pick up keys became a week-long trip to try to get it worked out. There were more squatters found in the home on Monday afternoon, we werent able to take residence, the company tried to bully us into taking another if their homes that we didn't want, and now refuses to reimburse us for the thousands of dollars we wasted when we trusted their company had the home ready (like they had assured us).​ People within this company also explained that this type of situation happens all the time at their rental homes. DON'T MAKE THE SAME MISTAKE WE MADE BY TRUSTING THIS COMPANY WITH YOUR FAMILY'S FUTURE. read more

do not i repeat do not rent from this company i have been renting since feb.2020 and the roof has been leaking since april and they havent done nothing!!!! do not do not do not deal with this company!!! s l u m l o r d read more

I wish I could give them zero stars. I am a realtor and helped my customer rent one of their properties. Sylvan HS is now several weeks LATE on paying my commission check after I brought them business. They're extremely incompetent and NaToya Cooper, their representative in charge of handling these realty matters, does not know how to read emails. I can't imagine it's any better dealing with them as a tenant, so they have my sympathy. read more