I am extremely disappointed with my experience at Symetria. Before I ever started treatment, I was told over the phone that with my insurance my costs should be around $60 per month. Instead, I later found out they were billing my insurance approximately $750 PER DAY (and yes, they will force you to go in everyday for your meds in the beginning) for visits that consisted of little more than coming in and receiving my Suboxone at a window.
According to my Blue Cross Blue Shield account, the first four days alone were already nearly $3,000 in charges, and there are still additional days marked as "in process," and Lord only knows what those days are going to be costing. My guess is 750 dollars again. Sickening.
For context, with my prescription plan, my Suboxone would typically be a $10 copay for a 30-day supply if prescribed through a regular doctor and filled at a pharmacy. Instead, I was placed into a system where I was required to come in repeatedly just to pick up medication at a window, while each visit was billed at hundreds of dollars.
I was initially told I would only need to come in for the first seven days. When those seven days were coming to an end they informed me I would have to continue coming in three days a week for another three weeks just to receive my medication. Each of these visits was being billed at around $750, despite the fact that I was simply showing up to a window to get medication that could otherwise be managed through a standard pharmacy prescription. Talk about scam!
During my entire time there, I saw a doctor over Zoom ONE TIME and met with a drug and alcohol counselor ONE TIME for intake and a treatment plan. Blood was drawn, and I was given lab results that were never adequately reviewed or explained to me.
Additionally, most of the blood work results I received were marked "test not performed -- specimen past stability," meaning they were not actually completed or were unusable, and I was never given a clear explanation as to why or what that meant for my care.
What I find most disturbing is the amount being charged to insurance compared to the actual care provided. The vast majority of my visits involved no physician interaction, no counseling, and no meaningful treatment beyond walking up to a window for medication. Yet, hundreds and hundreds of dollars per visit were being billed. It felt less like patient-centered care and more like a system designed to maximize billing.
Patients seeking help for addiction are vulnerable and deserve transparent pricing and ethical treatment. My experience left me feeling misled about costs and pressured into unnecessary in-person visits simply to access medication. I cannot recommend Symetria based on my experience. read more
