Our experience with NIHospice was truly amazing. From the very first phone call until my recent…read moregrief group, there has been someone available to talk to and who has helped with every step. My mother lived with us and we were so relieved to know that we were not alone in this next journey. We (especially me) were in denial. Mom looked better some days but we still had to look at what was best for her. The nurses and aides were a constant source of information and support for us. There was always emotional support as well! For that, I am extremely thankful. There were some days that I felt I couldn't do it all and I didn't need to worry because I was never alone. When the day came to say goodbye to Mom, we were not alone. Every step of the way, our nurse led us, through the process of making final arrangements for Mom. There are many opportunities available to meet with a counselor alone or in a group. These opportunities include phone calls, texts emails or in person conversations. Resources are provided as well. I am forever grateful for the support from Northern Illinois Hospice and the many people who I have met on my grief journey so far. I recommend Northern Illinois Hospice Care for your loved ones and for those of us who are in the position of caregiving. Theresa Gregorcy, Caregiver for Carmen Cruz

Our hearts are full of gratitude to Northern Illinois Hospice - their management team, as well as…read moretheir dedicated, compassionate caregivers. From the time our dad was admitted to Northern Illinois Hospice, he felt it was the best decision for his healthcare, as he was at home with family, comfortable, painfree, safe, and well-cared-for. His caregivers were gracious and empathetic, while also being realistic and informative - both with Dad and our family.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

If zero was an option I would most definitely give Unity that!! Our family chose Unity because we…read morehad heard good things. However our experience with them was far from good. It was anything but that. On day one we were told a nurse would contact us the next day. 3 days passed before anyone contacted our family. There was no clear directions provided upon admission. Our mother was only in their care for 11 days, if you can call it care, as the only contact was admission and then 3 days later and the day of passing. Then we were told someone would come pick up the bed and other equipment the next day which never happened and required us to call the day after that to ask someone to come pick it up. I understand that doesn't seem like that big of a deal however when you are going through that emotional turmoil you don't want an additional reminder of the pain you already feel. But the final straw for me was the fact that our mother had been gone for 10 days and we had been waiting to bring her ashes home yet we couldn't because the Unity doctor had not signed her death certificate. As a family who is already mourning the passing of their loved one I find it quite unempathetic of someone who is supposed to be a professional with compassion for others, especially in these circumstances. I would never in my life recommend Unity to anyone who wants their loved ones to have compassionate care at the end of their days.

Unity Hospice provided exceptional end of life care for my mother. Her nurse Kim was professional…read moreand compassionate. She went above and beyond with her time and suggestions. She was supportive and communicated clearly and always timely. Unity provided all needed equipment quickly. The CNA was good with Mom. I cannot recommend Unity strongly enough! 5 stars meaning not just great but outstanding!

Both Mayra (CNA) and Frank (Nurse) have been caring, sensitive, and compassionate with my Dad who…read morehas recently entered Hospice Care. Top rate consistently excellent service during a very difficult time. Thanks!

My father has been in hospice since this past January. and from the first day with nurse Hara it…read morehas been incredibly amazing. and later with Nurses Julie and Mayra. they keep me updated with every thing and every time they visit my dad. their care and empathy is next to perfect. I appreciate them so much bd are never bother by any of my questions or concerns. I don't where we would be without them. my family is blessed to have hope hospice be our support system in this sad situation we are living. everyone at Hope is amazing. thank you so much. thank you Julie and Mayra. thank you over and over again.

My mother was in home hospice for 3 weeks. She received twice a week visits from primary RN Rachel…read moreand her CNA Emma. Angela was our Social Worker and she personally was someone that I benefited from talking with. Everyone treated my mother with respect and she received the best of care. They were there for us as well especially as my mother transitioned closer to the end of life. Thank you

My mom was at a nursing home, journey was the hospice company. I arrived Tuesday from out of town…read moreas my mom was about to pass. Hospice nurse popped in for literally 4 minutes. We went Wednesday and nursing home said she was already there. We went first thing in the morning Thursday so we would be there. She never showed up. Nursing home kept calling her and they kept saying she was "en route." After 2 more hours of waiting, we had to leave at 8pm. My mom is getting ready to pass in next few hours most likely. But we won't know her actual condition because hospice never showed. Horrible.

I WISH. I could leave 0 stars…read more Do. Not. Trust. Your. Loved. Ones. With. These. MURDERERS. Nurses bullied us into letting them take my grandfather for "a few days" because they wanted to manage his symptoms better. He was taken last night and we got a call this morning that he died. They didn't feed him. They didn't give him his medications. They didn't check his oxygen levels because they "don't usually do that" but they PROMISED THEY WOULD BECAUSE IT WOUKD MAKE US FEEL BETTER FOR HIS OXYGEN TO BE STABILIZED. They pumped him up with morphine when we specifically said we only give it to him once a day before sleep. They took him away from us to leave him in a room by himself and die.

The facilities are very clean and attractive---that said, Journeycare promised that our Mom would…read morebe looked at and be pain free in her last days. So far, we've had to chase the nurses down to administer simple treatment like providing some moisture to her mouth-which is cracked, dry, and very painful. Mind you-not meds-but simple hospice care. I'm expressing these concerns not only as a son-but also as a physician. I walked in on the daughter complaining for the second day. Mom has only been there barely two days. Journey care----please provide services you promised.

Absolutely hands down the best. Hospice was not an easy…read moredecision but after meeting with Transitions it was the best thing my family could have done. everyone from start to finish were amazing, kind and compassionate . Tanya Cole

I had high hopes this was going to be a good pleasant experience. Unfortunately 3 weeks into…read moreservice our needs and requests have not been met. Made the decision to make a change as this is not the type of care I choose for my cousin. Don't be afraid to make the change if your gut tells you'd one thing is not right. End of life is hard for everyone, however no follow up for 3 weeks is unacceptable.

If you live in the Rockford area and are seeking help for a loved one please avoid this company at…read moreall cost. They were hired to help my aunt and uncle with dementia. They were assigned a caregiver and at first things seemed ok. However after a few visits they started sending a different caregiver each time without notifying the family of the change. The new caregiver was given NO information about the client's condition or what kind of care they needed. The company gives them nothing but the address and what time to show up. Multiple times we asked that our family be notified when there is a change of caregivers so that we could explain to my aunt and uncle and ease any fears. We were told that this was not possible. Our attempt to keep an open line of communication was met with contempt by people like Amy Roesser. She was rude, uncaring, and confrontational. It is unreasonable and cruel to continually confuse an elderly couple with dementia. Anyone familiar with this condition knows how confusing and frightening changes can be for patients. It is also shameful to care so little about the patients you serve that caregivers are given no information before their arrival. After multiple attempts to remedy this situation we have no choice but to terminate service... which means paying the time remaining on our contract. If you have a loved one who needs care, please find a company actually care's about the safety and comfort of their clients. A company of comfort givers NOT Comfort Keepers!

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved ones home, you can rest assured knowing he or she is receiving the best care possible.

If I could rate ZERO to post this, I would. Im so appauled at the so-called "comfort care" this…read morecompany has shown. Wrongs were done on so many levels that I don't know what to list first. But most importantly the lack of comfort concern, the absolutely omitted compassion for both our beloved deceased and the family members, as well as respect is utterly unacceptable! HOSPICE is the last care a person dying can receive and a family's greatest hope that we can find peace through that care somewhere in the heartache. Instead it was bitterly unsettling and down right disgracefuI! I will never recommend your services to any one! Ever! Tammy N.

I could not agree more with this previous one star review. If I could close down this business I…read morewould. We were lied to and lost the chance to be with our mother at the end, missing her final moments because they cannot be bothered to monitor vital signs. No comfort, no care, just not truthful and horrible. I warn you find another hospice care.

This is the most disorganized, inconsistent, unreliable and untrustworthy home health company in…read moretown. They don't take issues seriously, and don't do much to resolve anything. They lost our contract and money in the beginning and wanted us to redo and repay everything again.... Unbelievable. They also don't let you know when (day/time/who) they are sending..... There is a constant revolving door of staff and caregivers - no-one stays with them long..... it's frustrating.... They are completely incompetent. If you need good care for your loved ones, look elsewhere.

jasmine is absolutely phenomenal caregiver and the rest of your staff. oh and by the way…read morecongratulations on your promotion well deserve!