I cancelled my appointment today because I listened to a weather announcement that said that a…read moresevere storm was approaching in our area with rain and hail. I knew I was giving the office less than 24 hour notice and explained that out of caution I need to cancel my appointment and rebook. I received a call from the office that because of the less than 24 hour notice I was to be charged $100.00. I do understand a fee charge but as a regular customer I fell the fee is excessive. UP DATE I just received a call from Westlake dermatology, they have been my dermatology center for years, they called and said that they were cancelling my fee of $100.00, they to had seen the weather alert and that they did not feel the fee was warranted due to the circumstances. I have always been extremely happy with Westlake Dermatology and Dr. Richards. So, thank you Westlake Dermatology, I am truly a happy customer.

Professional top end, high class, on point, very well staffed with experts, wonderful facility, and…read moreso far what I cam in for is resolving quickly. Have taken my kids and my lady here, and my Mom Dad as well and they always are outstanding and have a lot of great locations in the area!

My wife recently had a full face lift, upper and lower eye blephs, chin implant and neck lift, CO2…read moreLaser skin treatment and a brow lift. To say I was worried was an understatement, I had only a little idea as what to expect. Upon meeting the Doctors- Michelle Cabret and Kimberly Prock I immediately knew my wife was in good hands-great hands! I was completely impressed by their knowledge and expertise, not to mention the love and kindness they bestowed on my wife. The all female team was equally impressive, especially the office co-ordinator Victoria. She sat with me and explained every procedure with the care and concern of a consummate professional. From the surgery nurses to the front desk personel, I felt confident and relieved we had chosen Austin Cosmetic Surgery and this polished team. I had done my due diligence and read up on Dr. Michelle Cabret and learned how incredibly educated she is. She is an MD, DDS highly educated and highly regarded cosmetic surgeon.Dr. Cabret became the first female ever to be accepted into the highly prestigious double degree program at the University of Texas, Southwestern School of Medicine. Every ounce of this beautiful woman is professional, caring and reflects her holistic approach to aesthetic medicine. Dr. Kimberly Prock, who looks like a cover model herself, is the sweetest, warmest, engaging doctor anyone could ever have the privilege of meeting. She is extremely well educated and puts you at ease the moment you meet her. It's rare today to find a team of medical professionals that exceeds your expectations, But Dr. Michelle and Dr. Kimberly nailed it. My wife is now starting her 3rd week of recovery and the difference is already so beautiful. Both Dr.s have made a concerted effort to make sure my wife is healing properly and has all of the proper meds she needs to heal. Thank you from the bottom of my heart for taking such great care of my treasured wife! 10 stars to Austin Cosmetic Surgery!

I have posted before and wanted to share an update. First off, the worst part is that after my last…read morepost she reacted to me saying I had an eating disorder because I followed her instructions to avoid sodium after lipo ‍ For all those that have reached out, I'm so glad I've been able to help you not make the same mistake, but for those that reached out and had the same issue please tell your story. It's the only way we can not let this happen to others. For those that haven't seen this, I'll share my photos for reference and if you want to know more please reach out as others have and I'm happy to share my story. Update!! **I was able to find an amazing Dr to help fix the mistakes and have also shared the before/ after pics. I'm happy to share the Dr with you. **couple of the pics are the before surgery pics **this was due to a bad lipo job done by an inexperienced Dr with the wrong tools Dr Michelle is not a board certified plastic surgeon

Dr. Carlotti will recommend a lot of procedures, most not related to the problem you are even…read moretrying to solve. He doesn't do a good job of explaining what is happening. He also is a very poor listener. I call the last 2 years my adventures with a surgeon's ego. In my case, he did a surgery where he thought the results were amazing requesting that he could show off my case to his students. I was in horror because he neither did what I requested, nor was this a subtle change. It completely changed what I look like and people couldn't recognize me. This would be only be a success if I was trying to be in the witness protection program and wanted a new identity. I think he values very square, wide masculine jawlines. From the several other surgeons I've seen, there is a consensus that was a poor choice for a female jaw line. Plus there was a problem. This led to having a 2nd surgery. In this one, he made 2 errors that resulted in a jaw implant being improperly installed too low and the other not screwed in so it turned sideways. That let to a 3rd surgery by another surgeon. Even without the errors, I've now met with a lot of plastic surgeons. I can tell you that based on what I've learned though that, I would rank Dr. Carlotti at the bottom of the pack. Please do yourself a favor and find a better surgeon. It won't be hard. The funny thing of this is I didn't originally schedule to see him. I was scheduled to see his Dr. Michelle Carlotti. Somehow when I was waiting with the patient care person and talking about Dr. Michelle and what she typically does, Dr. Albert came in and switched me to his patient I never understood why that happened. When I was researching him after, there were mostly only positive reviews. He did have a lawsuit with a patient who aggressively put negative reviews out on him because it hurt his business. Anyway, since I had my first surgery, there are many negative reviews. From that my impression is not only is my negative experience pretty typical, but that there may not have been negative reviews because he threatened similar action if people posted their dissatisfaction. That's just the impression I have, but probably should put a legal disclaimer so he doesn't come after me for telling my experience and exposing his errors.

From the owner: Dr Albert Carlotti D.D.S. and M.D. is a board-certified Maxillofacial Surgeon and internationally…read morerecognized, Fellowship-Trained Cosmetic Surgeon. Dr. Carlotti completed his one-year Fellowship in Cosmetic Surgery at University of Texas Southwestern Medical Center specializing in facial and body cosmetic surgery. He is a Fellow, of the American Academy of Cosmetic Surgery and Past-President of the Board of Directors of the Cosmetic Surgery Foundation of the American Academy of Cosmetic Surgery. Today, Dr. Albert Carlotti III is one of the most highly sought-after cosmetic & jaw surgeons in the world.

Well here I am after 9 months of a weight loss program and a deep plane face lift! 50 pounds gone!…read moreI owe all of this to Dr Michelle Cabret and Austin Cosmetic Surgery. They guided me weekly- helping me stay on point with the 50 pound goal. My skin is like a

This woman and her husband butchered my body. It appears that she now has 4 yelp reviewing pages…read morefor this business..her husbands included. . I will be posting the pictures of what happened to me from the other site. I am not sure how come Yelp has allowed this business to have more than one yelp page. I have scars across my pubic area and under. my breast that are abhorred. I spent nearly 30,000 with these people and have low quality results. I have been told that there would be need for a whole reconstruction for all the damage they have done. I am sickened that they are still in practice. Don't let a smile from these people deceive you. Name is actually Carlotti. She appears to be using either her maiden name or another married name. These people have places in Phoenix as well. Need to make all people aware. I even called their people back several times and was ignored. shameful.... This woman and her husband...which is who is replying is lying through her teeth. SHAME on her and all that work for her. To turn around and blame me for their inadequate treatment. Performing three additional mini surgeries in a back room area. They should all be put out of business. I in no way gained weight, in fact went from a size 14 to a size 4 in this time line because of my diet and exercise. This group of people are good at fat shaming anyone that comes into their clinic. Their assertion that I was filthy is another way to create disillusion making people feel bad. COMPLETE lies, and incompetence. And again attempting to make me feel bad for not using my full name on my Yelp screen. These people are bullies and disgusting humans. I have only ever. had a breast REDUCTION never a lift, lies there...filth...all of them absolutely filth. The scars from my prior surgery were promised to be fixed..They were not near as LaRGE as these inadequate frauds left on me. I plan on finding all the review sites that I can to cost them as much money as I can possibly can. I look into the mirror daily and see a huge indent on my breast, look down and see massive scars on my stomach, massive scars under my breasts. These are QUACKS and frauds....they will take whomever they can for their money...I was one of them and if I can just help one person choose a different direction as often I can to help them stay away from these thieves I am happy to do so. To ignore their ownership of what they did is repulsive. Instead of reaching out to repair this situation they continue to attempt to bash me. I already lost money to these people...I just want to help someone else from losing their money. https://www.yelp.com/biz/albert-carlotti-md-lakeway-2 https://www.yelp.com/biz/michelle-cabret-md-dds-lakeway https://www.yelp.com/biz/lakeway-surgery-center-lakeway?hrid=sV5qahCynGF98-yx2MaXSg https://www.yelp.com/biz/austin-cosmetic-surgery-lakeway-2

Dr. Erella and his assistant Tammy were very easy to work with. Tammy was extremely knowledgeable…read moreabout the surgery and informative from the very beginning. The surgery went great. They told me what to expect beforehand and followed up after my surgery to ensure everything was going as planned. I definitely would recommend, especially for anyone (like me) who hasn't done cosmetic surgery before.

Dr Erella is truly talented and I am so happy with my surgery. I had a lift with no implant and a…read moreslight reduction. My recovery was fast, my scars are minimum (compared to other breast lift that I have seen). This is my second procedure with Dr. Erella, and will be coming for more . I couldn't be happier.

Absolutely underwhelmed by my services that I received on Saturday. It is now Wednesday night and I…read morehave asked them to talk to me about my unsatisfactory services since Saturday. I suppose they are too busy to care. Got a brow wax, only did lower half. Didn't touch the upper part, which obviously needed it. Got a lash tint, only did uppers. Not lowers. Got a lash lift, removed the product too soon on one side, too late in the other . Now one side is spiral curled and the other side is not curled. Make it worse? They broke off my lower lashes. So that may be why they chose not to tint them since what was left was sticking straight out!! Pointed out these issues before I left and she told me I was wrong. I'll be wrong somewhere else from now on. They may actually care about the issues I have from their bad service. And to the response posted here: you have my contact information and still choose not to call me. I have been asking for a phone call for over a week. You won't call me but you will post a retaliatory comment in Yelp? Bad form.

Courtney was absolutely amazing! she was super sweet. i felt so refreshed when we were done and my…read morelash tint/ lift looks amazing. 100% will be coming back.

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!