This review is from the point of view of interpreter. It looks pretty modern and clean office. The…read moreclient and I didn't have to wait too long and we were informed at all times that the doctor was with a bit of delay. Doctor was very courteous both to the patient and myself, respectful towards the interpreter role. I always learned several new things during the visit. Good experience.

I have to say that the office staff was wonderful, polite and efficient. I am new to this office…read moreafter having some type of brain event. Time frame for scheduling appointments seems excessive, but the jury is out on that

UPDATE: Since I posted my review, every concern I had was rectified and then some. I cannot stress…read moreenough how much I respect this doctor. He truly does listen, and takes your imput as well as your treatment seriously. He needs to be on the cover of a magazine or something, because I was crying and vomiting from pain almost daily, hardly sleeping, and utterly out of hope. Such extreme pain makes you feel like you're going to lose your mind. Dr. Ky has changed everything for me (Tracy, the specialist therapist is a godsend as well), and I can say with full and complete confidence that this is beyond five star treatment. ESPECIALLY in America - it took me years to find someone like him and Tracy. They're on top of all the latest studies, and are happy to educate you whenever you ask. It's wonderful. This guy is a rising star, and now the staff is truly comprised of compassionate, angelic beings. Seriously, they are the nicest nurses ever. I think the beginning phase there just had a few post-opening hiccups. If you come in for a consultation, you will see why I instantly loved these people and wanted them to succeed so desperately. Pain management deals with individuals who are extremely stretched thin, worn out, and we don't rest well and therefore can feel quite sensitive. Being stressed about potentially not having your medication/being dropped as a patient is a constant fear a majority of us have, so it's seriously terrifying to assert yourself when asking for updates or whatever. That is not something you should worry about here, so long as you are cordial, obviouslt. It's so great and exciting that there's a solid team now who handle interactions in a way that makes pain management, well...painless. (Yes I'll see myself out) Keep up the good work, everyone!!! We need you out here!

What can I say. I have been with Kaiser for years now and they put me on every pill there is and…read morethen take me off. One visit to see Dr. Ky and I knew I was in the right place. The staff was so helpful and polite. The doctor actually looked me over ran some manual tests and now I am going to get treated the proper way. What a great place. A bit off the open track of places and I live in Imperial Beach, but the drive is so worth it. I have told other people if you want a doctor who does care go here, and you wont be disappointed. 5 BIG STARS!! Thank you. James Marshall

I've been a patient for almost 10 yrs! Dr Chesler has a nice rapport with my husband! He helped…read moreus a lot when my husband was laid off from his job. The office WAS very professional & the staff courteous. However, for over a year, it has been very challenging! The girls in the office are wonderful w/1 exception! Jasmine has been extremely rude & hateful toward me! Sadly, she's the 1 person who checks the patients in. This person/position represents the office, greets patients & assigns patient placement! I'm usually about 30 min early but always the last to be seen. I'm usually seen an hour or so after my appt time. Oddly, it was never that way for 9 years! I don't expect to be seen early, I do expect to seen within a half hour! To be seen last every visit this year, regardless of the appt time, couldn't be a coincidence! I recently had a problem with the pharmacy because my prior authorization wasn't faxed over till several calls with Jasmine! I finally returned to Dr Chesler to pick it up then I was told it was sent! A useless hr! I've issued a complaint to the Dr & the office manager Jean/wife. Nov 26th I spoke to the person directly! Jasmine, w/her co-worker listening at the door, openly answered *I have no problem w/you*, then stated *I don't talk to you* said it all. She's a greeter/receptionist so that's the point exactly! Oct 24, 2019 the office manager was in the Escondido/San Marcos location & it happens that Jasmine spoke to me. I had to ask another employee her name. We're at our best when the head boss is the office! Loyalty should count for something. In 10 yrs, this situation is my ONLY complaint! I asked to be checked in by anyone else but her behavior is condoned! I see in a note below that someone else has complained specifically about Jasmine!

Dr. Chesler needs to fire or retrain his front desk receptionist. She was very rude, thus did not…read morecare to get her name. I belong to a PPO and was looking for a doctor who worked with post-polio patients; however, after calling the office for the first time and talked to the front desk girl, I did not get a good feelings about the ways the office was being managed just from the ways she answered my questions: very rude and disrespectful.

I unhesitatingly recommend Dr. Patel. My experience with this doctor and his entire office staff…read morewas wonderful. Dr. Patel listened when I explained why I was there, and did an examination based on what I said was bothering me (as well as reviewing the information sent to him by the referring physician and the results of the x-rays they did in his office before I saw Dr. Patel). He explained and showed me the problem in a way that I could clearly understand. He then explained the different options. The option I chose to go with involved what I knew, and he confirmed, would be two painful injections. He was so skilled in doing those injections; they were indeed painful but I believe they were a lot easier to tolerate due to his skills. He is professional, personable, very through and very knowledgeable. I felt like he really carried. A word about his office staff; every single person I encountered from start to finish, including the person who called me to schedule my original appointment was wonderful. Thank you to all of you for your help!

Dr Patel and his staff are so professional and truly care about their patients. From the ladies at…read morethe front desk, the gentleman that helps with the braces to Dr. Patel himself. Everyone was absolutely wonderful. Thank you for everything you do!

Went with my husband yesterday for his sciatic pain and was super impressed with the knowledge and…read moreprofessionalism she gave him. I set up an appointment right away for me.

Dr Faruque requires her staff and patients to wear a mask (October 2024) Something that should have…read morebeen mentioned when the appointment was made. That way, people can decide if they want to make an appointment with her.

This review is about my experience as interpreter for a patient that needed pain management. The…read moregood things is that even though was my first time there the front desk person was the same that works at the Oceanside office and I had a smooth transaction with the paperwork I needed to fill and was very diligent and nice. The patient was attended on time and next scheduled visits informed and printed. The cons: difficult office to locate, the numbering do not make much sense in that building. It looks like a repainted motel converted into medical offices. I didn't see an elevator and this is an center that treats people in heavy pain. The waiting room/lobby is too small and if there are many people don't fit and outside there is no place to sit.

I had a very disappointing experience with this pain relief clinic. Communication was extremely…read morepoor from the start. There were no phone call reminders, and important information was only communicated at the last minute. I wish they would provide all required documents and instructions at least 24 hours before the appointment instead of expecting patients to scramble at the last moment. The online check-in process was also frustrating, as their submission system kept crashing. On top of that, the location was very difficult to find. Neither the text message instructions nor the online information clearly indicated the suite number, making it unnecessarily stressful to locate the office. As someone seeking pain management services, accessibility should be a priority. Unfortunately, there is no elevator, only stairs, which is not ideal for patients who already struggle with mobility, walking difficulties, or chronic pain. I arrived on time and even gave myself an extra hour because I anticipated potential issues finding the location. Despite my efforts and the challenges caused by their lack of clear directions and communication, there was little consideration shown for the circumstances. For a clinic that serves patients in pain, I expected more understanding, better communication, and greater attention to accessibility. I hope they improve these areas so future patients do not experience the same frustrations.

I am surprised by the negative reviews here. I understand the complaints about waiting time but…read morethat is true for every doctor I've ever gone to. So is the pressure of fast appointment turnover. While I did experience waiting times I never felt that I got less than the doctors full attention and the staff were as considerate as the pace of the office allowed. In July of 2015 I lost the ability to walk or stand after experiencing relapsing and returning back pains for almost two years. I had xrays and it was discovered I had advanced cancer which had collapsed a large vertebrae and compromised a majority of others as well as invading my ribs and pelvic bone. In the hospital the neurosurgeon on call 'assigned' to me was horribly negative and unhelpful, to the point of telling me he saw nothing he could do. He would check in every couple of days, say he was still thinking about it but had no progress. Dr. Stern was recommended by several of the nursing staff and when consulted for a second opinion he wasted no time in reviewing tests already done and ordering more comprehensive imagining, Within 24 hours he had a treatment plan and had my surgery scheduled immediately. He promised - nothing - but thanks to him and an incredible therapy team today I am able to walk. I still have the cancer to fight and have an amazing oncologist for that but every followup I had with Dr. Stern was thorough and he was very concerned with my therapy progress. Even though I only saw him for stitch removal and a couple of monthly followups he consulted weekly with the physical therapists and reviewed my charts regularly. As to scaring, considering they opened up my back from nearly my tailbone to the middle of my shoulderblades I'm happy with the scar.

i am tan complexion, when i got home i looked at my back it was black when i came down from the…read moreoperating room i was in so much pain i could not get up from the hospital bed. dr. mark stern gave me to much of a narcotic i could not use the restroom. i am grateful to have found a skillful surgeon, he corrected dr. mark stern sloppy work.

Worst pain management office ever!!! Horrible staff! They are rude, and always messsing up on…read morepaperwork and billing. My referral from my Dr. ran out and they did not inform me. Instead they let me come in for appointment after appointment, and waited 4 months before attempting to submit it to my insurance. Now they are trying to send me a huge bill. If I was told my referral expired then I would of simply requested a new one from my Doctor. They refuse to see their mistake. Do not come here!

My wonderful family MD Dr Michael Stuparich retired before covid. I tried 2 other Kaiser MDs and…read morehad a bad experience with both of them. I went to Dr. Cheng Lin Lee next and am very happy that I did. He Listens, he is Kind, he has effective communication in explaining things, he shows interest in what I have to say, he is respectful of my time and knowledgeable about my health concern issues. I am happy that he is my new family MD and would recommend him highly.

Called for an Urgent Care appt and lucky for me Dr. Cheng Lin Lee was available. He saw me quickly…read moreand very gently examined an extremely hot infected bee sting that showed clear signs of cellulitis. Being assured the stinger was out he listened carefully to past history of idiopathic infection and ordered the proper antibiotic and tetnus shot. I was touched by his kindness and thorough care and ability to ease anxiety. Would love to have Dr. Lee as my permanent Family Doctor.