The service department here is awful! I will never buy a car here again because of the service department. I bought 2 of my cars from mark rose and it was the best experience (1 star) I go to get an oil change and they say an hour you will sit there for 2 then you ask them to check your breaks because you know they are going and they just mark them as ok? I was just at belle tire I know they need to be changed. Rotate the tires... Haha what a joke. We marked them 2 times because we knew they weren't rotating them and we were right. We told them 2 times so they take it back and do it. They charge us both times to do it and knew they didn't Rotate them but they tell you they did. This place is such a joke. I would never let them touch my brakes. I put my kids in the car. Just insane. read more

I would like to let you and everyone know what I think you tried to pull on an uneducated customer. I purchased two Preowned Grand Cherokees from your Dealership in the past few years, one for my self and one for my wife. I spent over 10 years selling cars between Golling and Shuman and I know about cars. I took my wife's Grand Cherokee in for an oil change on Saturday. After about an hour a Tech comes in and throws out my wife's name, which makes me think they tried to pull this over on a women. I stood up and told him it was my wife's car but I was the one that brought it in and he look surprised. He then proceeded to tell me he needed to show me something on my car. We walk in the service bay, my car in the air tells me whom ever did the oil change before over tightened the plug and is now stripped as they have tried everything to get it out. Then proceeds to show me a quote of $1,348.00 to replace my oil pan as that is my only option. It took every ounce of me not to break out laughing! What a joke. I had them put my car back together and get it down, drove 45 minutes to Basha in Clinton Twp. Where my wife had the oil change done the last time. Place has been in business probably 30-35 years and it's the only place my in-laws will take their cars as they live just around the corner. I get there and explain to them what just happened. They get the plug out, replace the stripped one which your guys caused with a new one, did the oil change, gave me a free car wash to their car wash next door, oh and didn't charge me a penny!!!!! They will have all my business for the rest of my life, I will never service or even consider purchasing a car from your Dealership ever after what you tried to pull yesterday. You basically tried to steal over $1,300 dollars from me yesterday and your Dealership should be embarrassed by what you tried to pull. I hope this actually hasn't happened to someone there that unfortunately fell for this crap and paid that bill and had unnecessary work done. What a JOKE!!!!!! read more

This dealer has a habit of ripping off people who bring vehicles in for service. We bought a Jeep Liberty at the dealership and my daughter has had lots of service done there. We live in Florida and our daughter lives in Michigan. This week we happened to be in the area and she had the check engine light come on. She said every time she takes the Jeep in for service it is $1000+. I was an automotive engineer and could tell the engine had a misfire and not an expensive repair. After she had it at the dealer the service rep said it would be $1200 but they could do it for $1070. I knew this was wrong because the parts they said needed replaced cost less than $100 and are easy to replace. Before they did the repair she took it to a private repair shop and it was fixed the same day and the bill was $340. DON'T USE THEM read more

Took my 2016 Wrangler in for body work. Tyler Green was EXCELLENT! I was moving out of state quickly and needed my Jeep back. Tyler expedited the work, got my Jeep to me a day earlier than anticipated. He went above and beyond to show me some issues with the trailer hitch that I had installed by U-Haul (Wish I had gone to Szott for that!) When I picked it up, it was detailed, clean and immaculate! I have also always taken my Jeep there for oil changes and routine service that's included (YES, Included! with the Jeep Wave Program). 'While you wait' amenities include massage chairs! Definitely recommend Szott M-59 Chrysler Jeep for service, body work and sales. read more

Just leased my new Jeep Grand Cherokee from Szott and love it! My salesman was Brad and he was awesome! He understood what I wanted and what I could afford and delivered in every way I had hoped. Buying cars is stressful and can be a long drawn out process but he made it easy and fun for me. I got the perfect vehicle and the price was better than what I was currently paying. They didn't have the Jeep on site so I had to wait a day but Brad brought it to me at work the very next day... what more could someone ask for! I'll definitely be buying all my cars from Brad W and will recommend him to all my friends and family!!!! read more

Scott Myers was Amazing! I had been to 3 other dealerships in the last 3 months looking to trade in my car. I needed something that was 4 wheel drive. I have always been a loyal Ford customer but none of the other people were able to help me out. When I walked in I explained to him what I was looking for. He was straightforward and honest about what he could do for me. He worked within my budget and came up with a brand new vehicle for me! If you are looking for a new vehicle and want no hassle & someone who is honest, Scott Myers is the person to talk to! read more

Ever since high school, I've dreamed of driving a Jeep Wrangler. Finally, after a looooong wait, sixteen year old self has had her dream come true! Buying a new vehicle can be extremely intimidating. Unfortunately, most everyone has heard the cautionary tale of the "seedy car salesmen" labeling them as pushy, misleading, and only looking to get in your pockets. If that's what you're ready for, then I'm here to tell you, you won't find that attitude at Szott. My entire experience from beginning to end was BEYOND easy. I worked with Brian, who is known as the "go to" man for Wranglers. He made the process a breeze. Our first meeting, we talked about what I was looking for in a new vehicle, narrowed down our choices, searched the inventory and after a few tries, I was out test driving in no time! Wranglers are in demand so they tend to go fast. In fact, the first couple of models we had chosen were actually already sold before we could get to them! Brian assured me that I didn't have to worry - even if the Wrangler I liked ended up being sold, he would find me one just like it or we would order one exactly to my specifications. I'm telling you, this process was cake. I ended up really digging the car I test drove. It was the color and body style I was looking for, had the features I wanted and then some, and even had some sweet little extras that gave it some more character. Before I left for the night, I had quotes for all my leasing/purchasing options and the only thing I had to do was to decide to pull the trigger! Never once did I feel pressure to make a decision right then and there. Brian was so cool and easy going, and I really liked that he let me go home and sleep on it, while still being honest about the possibility that the car could sell very soon. I knew my decision was made, and the next morning we got the process started for getting me into my new Wrangler! He had the paper work drawn up while I was at work, all I had to do was come in, get the payments square, and sign on the dotted line! (it was really a straight line, but you get it....) Before I knew it, I had my keys and after a quick "How to Use Your New Stuff" tutorial from Brian, I was driving away in my brand new Wrangler! Everyone I interacted with was a dream and each step was incredibly simple. The service I received there was phenomenal. I would HIGHLY recommend Szott Chrysler Jeep to anyone and everyone who may be in the market. These guys are truly wonderful and they really know their stuff! read more

I've been extremely pleased with the quick, professional customer service of the service department at this dealership. Very helpful! I will go out of my way to bring my vehicles in here. read more

Terrible service!!! I bought my first car through them and my tabs were due to expire three weeks after the purchase date, unbeknown to me, and they told me they took care of everything. They transferred plates without renewing and neglected to inform me about the impending expiration. The sales representative, Tom Reese, did not mention he could renew my plates and I just got pulled over and received a ticket for expired plates. I called to inquire and rather than any offers of help, I received a rude customer service rep, Autumn, who even took the lord's name in vain while on the phone. I told her she was being rude and she responded with "Oh my god!" in an even more disrespectful tone. They tried to take advantage of me and rather than being nice and offering a solution I'm willing to pay for, they act as if I'm a nuisance. Once you buy the car, they don't care! read more

I researched the Jeep I wanted and was pretty educated on it. The sales person we meet with knew nothing about the Jeep and even gave us wrong information. This was no big deal because I knew exactly what I wanted. I negotiated fee oil changes for two years or else I could have got a much better deal elsewhere. My wife went to pick up the Jeep after we purchased it and noticed a pinstripe on the the Jeep, a pinstripe she did not order. She said she didn't ask for this and the sales person said that there was nothing they could do and that removing this would require a lot of work. After getting the manager involved the decided they could remove the pinstripe with no additional charge and they removed it in what seemed minuets. While they were test driving the Jeep, the engine started making strange noises. The sales person told her the engine needed to settle and to drive it home anyway. She made it half way home before the engine died and she called me crying. I was angry, but after cooling down decided these things happen and the Jeep was repaired. I asked our sales person for documentation on the engine repair many times but it was never provided any. When it came to to get our oil changed they said the sales person never documented the free oil changes and no one remembered that discussion. The sales person was no longer with the company (not a shock), and they would not honor the free oil changes. At that point I had enough. I will not buy another Jeep from this place and I plan to tell everyone I know about this experience. One day companies like this will realize that an unhappy customer is far worse then the cost of some free oil changes. Did i mention that they only filled the gas tank enough for her to get home??? read more

I bought my last Wrangler from Szott. The sales and service here are the reason why I drove about 30 miles longer than I had to instead of going to a number of closer Jeep dealerships. Velkey actually goes on Jeep trips. Ralph is a honest mechanic that knows his stuff. This is everything a dealership should be. read more

Took our Grand Cherokee to change wheel lock kit, fix a flat and do a tire rotation. After picking truck up I see that the patch(fixed tire) is still in the same spot which means they didn't do a tire rotation but still charged us for a tire rotation. Called back that same day Monday guy said manager was gone so I'll get a call back Tuesday, Tuesday Wednesday Thursday Friday goes by no call back, I call Friday at 2 pm leave a voicemail Friday Saturday Monday goes by, same no call back after leaving a voicemail, I call again Tuesday and ask for me to bring truck for tire rotation and they'll do it while I'm there real quick. Why don't they do it in the first place? Why do they steal people's money? Charge for a service that wasn't performed? I don't know where to take our ve now, Golling did us wrong by not putting back the Lock key back in the vehicle and not taking responsibility for it and now over here this. SMH read more

I appreciate Ralph Ridings honesty and help. I came in on a Saturday and he took the time and effort to educate me about what needed to be fixed on my JK. He is a Jeep owner as well so he knows what he is talking about. Thanks Ralph! read more

I am a return Chrysler/Jeep purchaser, I recommend Szott Chrysler Jeep Sales Team. Go there and ask for Kyle or Jake. These guys will do everything they can to get you in the vehicle you want and for the price you want. In the past, dealers have tried to push other vehicles for whatever reason. These guys didn't even try that game. They showed me the Jeep I wanted and helped me get the options and payments I needed. Jake and Kyle make a good team. Thanks for everything guys. read more

Love my new car!!!!! Jason Hinzman gave me a great deal and done in a timely manner. Definitely recommend!!!

Noah Spurlock is the best salesman! If you want a quick deal with a knowledgeable salesman, he is who you need to see!

I found my Jeep on line and they delivered it to me (I lived three hours away). It was delivered to me with the Tire PSI light on and a damaged rim, I immediately contacted Chris and was told it was a factory defect and that I could take it to my local dealership for the warranty work. My local dealership told me that I would have to pay for the repair, I contacted Chris and he left me a voice message saying that Szott will reimbursement me for the repair just forward them the invoice. It has been almost a month since I sent them the invoice and still have not been reimbursed. read more

The worst customer service I have ever received. The used cars sales manager Paul is the rudest person I have ever meant. They stand behind nothing they say and can never return a phone call. I would NEVER recommend this dealership to anyone. trust me go a few more mile down the road . Way better customer service and way better service!!!!! read more

Traveling from Taylor Mi to Szott for a Cherokee Trail Hawk was worth the trip. Many Thanks to Chris C. & team for a smooth buying experience. Bye bye Renegade & hello Cherokee :) read more

On a Saturday afternoon I took my vehicle in for an oil change and a multipoint inspection. They took longer then they originally thought and because of it he gave me a deal, fine. A few days later I find an oil spot on my driveway. I didn't think too much of it as I drive my work truck during the week. While vehicle is sitting I notice the spot is getting bigger. I checked my oil level and it was in the "add" section, that was enough for me to return to see what was going on. I go back and talk with my service guy Craig. He gets me on the hoist right away and had a quick lube tech check it out. With permission we walked out and took a look. The quick lube tech showed us the person who did the oil change didn't clean the oil that spilled when he did the oil change. But where the tech was cleaning the spot wash saw was closer to the wheel. When he finished cleaning he spotted a leaking front strut. Kinda disappointed my strut blew at 39k when warranty ended at 36k but it was what it was. He told us because they failed to see it because the other quick line tech was new... who says that? Never going back read more

I found there ad on the Internet called about the price of a car witch was the employee pricing on a new car but we continued to talk he assured me he could get close to 23k that was the employee price. So I drove a hour and half to check it out when I got there the price wasnt even close and it was the demo on the lot still wanted 29k now I'm not the greatest at math but 29 is not close to 23 just saying. Then when I asked for a exact price he went to his sales manager came back and said he couldn't give me a price because I was going to look at another car on another lot! remember I drove a hour and half because I was lied to on the phone then I couldn't even get a exact price on the car i was looking at! bad business and bad experience I wouldn't recommend anyone buy a car from this dealership they are just going to give you the run around and it's clear there sales associates will lie and are unable to do the things they say just to get you to come in! read more

Went there a month and 9 days ago to purchase a Jeep Wrangler asked Ron Mattice Not to run my credit report more than 3x i have a credit karma app that immediately notified me they ran it 5x they didnt have the jeep i wanted on the lot so he said it was being "made" 1 month and 5 days later he text me on a Sunday told me it was in the following day credit karma notified me he ran my credit report 3 more times so a total of 8x in 37 days needless to say he then text me said my payments would be to high I asked him the total amount of the jeep so i could go to my credit union and needless to say I havent heard back!!! Its ok though I went to Dick Scott Jeep and got way more of Jeep then he was going to sell me!!! read more

I inquired about a Jeep Wrangler Unlimited last Wednesday after seeing it on Cars.com and began the buying process on Thursday. I am in KC this dealer is in Detroit. I dealt with Robert Rapcka. He assured me they had experience with out of state purchases and actually preferred it because "it was easy on them". After all, Robert claimed, they were the largest Wrangler dealer in the nation and dealt in volume. He said the dealership had experience transporting vehicles, etc. I made an offer and Robert said he would get back to me. After hearing nothing I called Robert Friday morning and he said he didn't get a chance to call me and was going to call me after lunch and he would get back to me. I told him no problem but he went ahead and just told me they couldn't accept my offer. I said ok and provided a counter offer. Again, he'd check and get back to me. Again, no response so I called him back and he said he was too busy to present my offer and would get back to me in the morning. Surprisingly, he did call me to tell me the offer was again declined (which was only a few hundred under the asking price on the website) so I told him I'd pay the listed price. Robert agreed we had a deal and he committed to gathering the info we'd need to finalize the deal. Robert called me a couple hours later and told me the "new car department" was going to sell the car so it was no longer available. I didn't have a good feeling about Robert or this dealership from the beginning, so perhaps this is for the best. I've purchased several cars (and four jeeps, including one from Arkansas on the same day, in a single day with three phone calls, one a couple of years ago from Kentucky) and this is by far the worst experience you could imagine. Again, I don't feel as if this dealership and specifically Robert are trustworthy and I would definitely recommend you avoid this dealership. read more

Would not recommend. They offered me hardly anything for my basically new, low-mileage vehicle, I took it to Suburban in Troy where they offered me $2,000 more. The guys at Szott tried to use their best pushy tactics to get me to take the deal. Needless to say, I won't be going back there. read more

Disappointed! We had our sideview mirror replaced while camping. It took every bit of the entire week to get it done and my husband had to continually follow up to remind them that we needed it by Friday. When my husband drove it home we realized they did not reactivate the driver assist on the mirror! Not to mention the mirror finish is in horrible condition...it looks like the adhesive from the packaging is stuck to it. When my husband called to complain about the assist issue he was told to take it to another dealership and claim it under warranty (??!). I left a voice message later that day (aug 7th) that still hasnt been returned. Whats the deal Szott?? I only chose your shop bc of good dealings at the Ford store in the past...seriously disappointed. read more

I had brake calipers replaced and there was air in the lines when I got it back. The pedal went to the floor. I took it back and was told by Ralph, the service writer, that they power bled them. He got in the Jeep and tried it himself. He told me they were normal. I told him, they are not normal for this Jeep, and I told him to get it bled to remove the air. That was on a Thursday afternoon. He said that his guy was off on Friday, and to bring it back. I told him to keep it, since it is not safe to drive as is. On Friday morning, I got an email, asking if I was satisfied with my service visit, and I answered, NO. Later that afternoon, he called and said it was fixed. They got some air out of the right side and none out of the left side. I got it home and tried to put new brake pads on it. All lug nuts, but 1, were over tightened with an impact wrench. I had to put a 4 foot pipe on a breaker bar to remove them. The owners manual says to torque them to 95 ft. lbs. One wheel lock was hand tight and never tightened at all. They will never get to work on this vehicle again! read more

I'd give zero stars If I could. Terrible experience. Don't even bother to make an "appointment" it's completely worthless. Showed up twice, once for my 1:00 appointment, and they told me they were "slammed" and can't get me in until 3:30, which then I arrived again at 3:30 and still they "weren't able to get me in". A bunch of bullshit if you ask me. read more

I live in CA and could barely get a good deal on a Rubicon. I was interested in an AEV turnkey vehicle. Contacted Jeff over at Szott and he got me a fair deal. In addition, Jeff has always been available to answer questions and is extremely knowledgeable about Jeeps and specifically AEV. He provided excellent support throughout the whole process of ordering a JK Rubicon from the the factory and it's completion as an AEV JK350. It was recently delivered to LA in great condition and I couldn't be happier. I highly recommend Szott and Jeff specifically if you're ordering a car, especially an AEV vehicle. read more

Funny dealt with the same guy, seemed nice to start, but kind of turned rude at the end when I wanted to negotiate a little. Actually made me and my family walk over the used car lot to get the keys to the vehicle that they were estimating for a trade. read more

Horrible, Horrible, experience! I have been to several dealerships but this one takes the cake..Pushy, arrogant, saleman..and even worse sales manager..very condescending. Please make sure if you agree to sale with them, that you read you contract carefully as mine had many intentional discrepencies. Bought another vehicle from another Jeep dealer month later, and couldnt believe the difference in service and price. read more

Brian Velkey, new car sales rep, helped me build a custom Unlimited Wrangler two years back. He didn't try to oversell or push me into a model that was above my means. I think most people might get bored, tired of or just not care about their car after a couple years but for me driving in my jeep is still a fresh, fun, and exciting new experience every time I go for a ride. I also couldn't of done it without the help of Lori Barcelli, the finance manager. She helped me get the loan and an affordable interest rate. I know wrangler owners love to customize their jeeps and I haven't done much except new tires and rims. I was researching off road tires and new rims and then spoke to Brian while I was getting an oil change he ended up hooking me up with some brand new tires and rims for an unbeatable price. I mean cheaper than craigslist prices lol and to think that was the installed price from the dealer. Wow. Thanks, Danny read more

Saleman gave me bad advice & really pushed me to lease rather than buy. The reason being, leasing secures I'll be back in a few years. Saleman was unprofessional. Porter openly admitted to me they beat on the vehicles & laughed about it. The guy who does the trade in appraisals is a rude prick, also unprofessional. He tried to royally bone me on my trade in. By far my worst dealership experiece ever. I wouldn't buy a bicycle from them let alone a brand new vehicle. read more

Best Service Team anywhere!!! Ralph and Mitch are always ready to help!! And the sales staff really works hard to help you find the right vehicle for you at the right price. I've gotten my last 3 new vehicles from Szott - probably always will!!! read more

Terrible experience. I went to trade in my old car on a Grand Caravan. It was through the used car department. They had trouble getting me financed, so I had my father (who lives in Florida) co-sign. My salesman and the finance lady left me sitting at a desk for 40 minutes, then came back with new paper work for me to sign; they even highlighted the line for me to sign. Said they figured out how to get me financed. But it was a scam to sell the car. They switched the paperwork and put my father on the purchaser line and made me the co-signer on my own vehicle. They never told me about this switch - I never would have agreed to it. When we realized what they did, I called the used car manager and told him about the deception and scam, and that I wanted my money back, and for them to take the car back, since they blatantly misled me on the paper work. The used car manager was a total jerk about it. He physically threatened me, cursed at me, and called me a liar. Szott scammed me. This was a couple of years ago, and it still causes me problems every time I have to go to the DMV, because someone else's name is on my title. Totally unacceptable sales practice. Go anywhere else. read more

I recently leased a truck from szott. I have a very busy work schedule which does not allow me time to get to the dealer to browse. I called several dealer starting in October because my current lease was ending. Several dealers didn't call me back. Some had excuses such as the lending companies raised the lease rates in Rams so they couldn't get into my price range I was willing to pay. I even tried the car pro show referral. That dealer did not return my call. Finally, I saw a commercial for szott. I sent emails that night and Sunday I Received a response from EVAN C. He was awesome. He put up with me for three days and answered every question and concern without a problem. Needless to say, I picked up my truck the next night. Evan had everything ready to go. All I did was sign the paperwork and jump in the truck. I didn't have to do ANYTHING! He took care of everything making it the BEST EXPERIENCE I HAVE EVER HAD WITH A DEALER. Evan is awesome and would recommend him and Szott to anyone in the market for a new or used RAM! It's a good thing I did everything over email and phone because when I went in the dealer they has SO MANY RAMS I WAS LIKE A KID IN A CANDY SHOP. THEH HAVE IT ALL!!! IM A SZOTT CUSTOMER FOR LIFE! I WILL CALL EVAN AND REFER HIM TO ANYONE IN KNOW OR ANYONE LOOKING FOR A NEW DODGE OR RAM PRODUCT. THANKS EVAN AND SZOTT! You guys are amazing! I love the truck! I got the most truck for the best price! I will be back! read more

I typically don't write poor reviews about anyone (or a company). In this case I need to make an exception. I'll keep the long story short as possible. I visited Szott's Chrysler/Jeep dealership a few weeks ago to take a look at the 2015 Chrysler 200S. Ben (who I really liked) asked me if I'd like to test drive one. I did and liked the car more than I thought I would. So Ben and I started working on putting a deal together. I had a 2008 Honda Accord with 100,000+ miles on it to trade in. By the way, the Honda (and it's dealership core) never gave me even the slightest issue or problem. The main reason I opted for the Chrysler was the simple fact that it was "made in America" In any event, I picked out the colors, options, etc. I wanted on my vehicle. When it arrived, Ben and I went over the operations of the new gizmos and gadgets and I left a happy guy. After a week or so I decided to read the owners manual to learn how to operate the accessories. I was disappointed that the 'safetytec' package I had asked for was not installed in the car. I mentioned this to Ben on the phone and he was very apologetic. (When I selected that option from the Chrysler brochure, he indicated to me that it was 'included' in one of the other packages I had picked out, so I never gave it another thought). He told me over the phone that he'd "make it up to me" I don't know what he meant by that, since that option cannot be installed after the car has been built. In any event, I loved the car but wasn't happy. I wrote a very professional letter to the sales manager, Jeff Schneider and waited a month with no written reply, nor a phone call from either Ben or Jeff. I wasn't asking for anything, just wanted Jeff to know I wasn't pleased with the transaction. After that month of waiting, I wrote to one of the owners (Thad Szott) and voiced my concerns to him about the lack of follow-up from Jeff/Ben. I fly a private jet, and when I landed at the Oakland-Pontiac airport a few days ago, there was a voice message from Jeff asking me to call him back. I did the next morning and left him a voice message that I'd be on my phone all day. (Actually I was not flying for the next three days, so was on my phone 24/7). I did not receive a call back from him. Once again, I wasn't asking for money or any kind of compensation. I just wanted 'management' to know I was displeased. Going forward now, I will not discuss my issue with Jeff, Ben or Thad. Needless to say, I won't acquire another vehicle from that dealership. I operate a private aviation service. If I treated my customers to that type of service (or lack of), I would certainly be out of business today. My advice.....get the 2015 200S.....it's a great car......just buy/lease it from another dealership. read more

Took our Chrysler truck into Service at Szott because the HEMI engine in it just started randomly stalling during operation; could be anywhere the engine would stall out, very dangerous [loose power steering, power brakes & very hard to control for an adult male, much less my wife who can barely turn the wheel when this happens. It endangers my entire family [small children]. Won't even restart until several to a dozen times and after 5-10 minutes. The Service Center [Mike R] gave impression he would try to help fix truck [ie do their job], but gave what sounded like a canned spiel that they don't know what warranty covers and since engine didn't trip the check engine light, they might not be able to fix it. They had to drive it to get it to repeat it. They kept vehicle first time for 5 days, barely even drove it, couldn't figure it out. Stiffed me with rental coverage since they couldn't figure it out they said warranty could't be used for rental. Made some excuses that Chrysler engineers have test equipment to detect whats wrong, but they don't have that and what they have is minimal since it didn't trip the check engine light. Guess what, we took it back 4 more times to them since issue only getting worse, several close calls on getting totaled via accident & my wife refuse to drive it due to danger. Each of the 4 times we took it back they had NO CLUE whats wrong with the truck. They kept it 2 - 5 days each time! and still couldn't figure it out. Chrysler warranty refused to do anything since dealer couldn't figure it out and I'm left with out of pocket charges of close to $800 rental car & deductible for a so called warranty Chrysler won't uphold. I still don't have truck fixed ! Tried another dealership and they said they were so backed up they couldn't even look at it for 2 weeks, much less diagnose it or fix it. After all of this time, effort and danger our family has been subjected to, due to this faulty product, I still have no repair solution to my truck. Its a death trap and cost me time and money due to this dealerships incompetence and Chrysler not fixing this issue [we are not the only ones going thru this]. This incident speaks volumes about Chrysler in general as well as this dealerships poor capability. Never again will I buy A Chrysler product and I cannot in good faith ever recommend this pathetic dealership. read more