We took our Roo in for its first oil change, tire rotation and state inspection. We went back to…read morethe dealership where we purchased it. I used the app to schedule online. You choose your date, time and whether you are dropping off or waiting. When we pulled up, a very nice gentleman immediately greeted us, circled the car to verify its condition and took us inside. We were introduced to Lonnie, our Service Advisor. He was extremely nice, saw our low mileage and suggested we would be fine with one oil change a year. Wait. What?! A DEALERSHIP service department that SAVES you money? That is a new and wonderful experience for us. We went on our lunch date very happy. The app gives you updates on your appointment and Lonnie called us when it was ready. We picked it up, no bad surprises and he even applied a coupon for me! I got all 3 services, parts and labor, for less than $75.00. Not a typo. I was happy with Flow Subaru when we bought the car and now this excellent service is icing on the cake!

I had an exceptional experience with the service team at Flow Subaru of Winston-Salem. After my…read morevehicle was badly damaged in an accident right before Thanksgiving -- and with no rental cars available -- Scott, the General Manager, personally arranged a loaner vehicle for me over the holiday. That level of care meant more than I can say during such a stressful time. Throughout the car replacement process, Dave Hudspeth was incredibly kind, patient, and understanding. He made a difficult situation feel manageable and supported every step of the way. This team truly cares about their customers. I'm deeply grateful and highly recommend Flow Subaru of Winston-Salem.

These guys fixed the muffler that was falling off of my car, but it kept making noise that we…read morecouldn't figure out. They spent the time needed to identify the problem and fix it. Highly recommend

The owner is incompetent and dishonest and takes advantage of the customers. He is very rude and…read moredisrespectful will never recommend anyone he wanted to increase the price after he damaged the bolt on my vehicle then went from $400 to $575 because he lacks knowledge as to how to remove. He's knowingly customers will not see the proof of what he's done. Customers may not see it till too late. This Place is a waste .

I've read some of the Reviews! 1.) of course prices are going to be higher to defer the cost of…read morerunning a business. 2.) they've always been transparent with me about it you have a warranty take it back to the dealership 3.) any and all repairs they have taken pictures, and showed me or let me come into the repair area and showed me. 4.) always given me suggestions and let me decide if wanted to proceed with the repairs 5.) just recently had my Traverse LT 2019 in for a Shift/Park issue gave the go ahead to replace, when it didn't work! The mechanic was honest enough to say something maybe is secondary to it explained to me which was good to go! 6.) I know without a doubt! The dealership would have charged 1,000.00 or more just to fix it & the same price again if it didn't fix it the first time! All I'm saying is do your due diligence and if you're not satisfied with what they say? Just leave! But they have always been straight with me! Especially Adam! Been going there since the late 2000. My rant is over! Good job Adam & the guys working there!

Failed state inspection for bad ball joints - fair enough. Also told me one of my back up (reverse)…read morelights was out. Quote for repairs: $1,700 to replace the ball joints and alignment - $44 to replace the back up light bulb. What I paid: 1.) $8 for 4 led bulbs on Amazon and 5 minutes to replace both back light up bulbs 2.) $532 at a shop in Statesville NC to replace the ball joints and alignment.

I spent over 1000 on repairs here on what they said was necessary, but recommended other repairs…read moretotaling over 3000. After leaving a light came on my dashboard and they did let me bring it back to look at it but told me it would be another 100 to fully diagnose it. I got a second opinion and a few of the things they said I needed to do were not actually needed. Really disappointed by this place.

I called because my air conditioner needed freon. They told me it would be $212.00 to add freon…read more What a ripoff.

I had the best customer service experience of any auto shop today. I went in for an inspection and…read morethey went above and beyond, very friendly, quick service, they got me right in. I will definitely be returning!

AutoTrends is definitely a quality repair shop. I have been to them for a few different services,…read moremostly oil changes which are extremely reasonably priced. I tend to only go to them for oil changes and never have any issues. I will say for other services they are on the more expensive end but they guarantee their work if you use their parts, however if you want to use your own parts they will accommodate but won't guarantee work. They replaced an alternator/starter for me and years later it still works great, if you have the extra money to spend they are a great option, however if you are more price conscious you may need to look into other shops.

The Lexus product speaks for itself. With the information available to the consumer, you have a…read morereasonable idea what your car should cost. We found our car experience to be very pleasant with no pressure. No haggling, we were both that close on expectations. It was true relationship building for the long-term. We worked with Ian Newton, a perfect fit for us. We thought we wanted the GX platform. Too big at this stage of our life. But it rides nice! The RX looked like it was going to make the cut. Great ride, but we needed a little bigger for Tabitha---our dog. This platform will become Tabby's Cabby. We are picking up our TX350 later today. It has all the reasonable bells and whistles we need. The flexibility makes it safe for all of us during our longer rides. The new technology can be overwhelming. And this is where your knowledgeable sales consultant makes the deal: Ian has been amazing demonstrating how to maximize this product to our mission. We both have enjoyed working with him to identify the right vehicle to satisfy safety and comfort. We met Ryan after we made our decision. He is very knowledgeable with the product. I liked our "fact-based" price discussions. He "sold" us with the Service Department. His words: "You will spend more time with our service department over the years than with us." A very true statement. I have my own great mechanic team; however, there is a lot of value (many times really required for warranty compliance) in having a dedicated service team that is good with their craft. If you are thinking about a Lexus, get on Ian's schedule to help you with your next car.

I'm new to Lexus ownership so this was my first visit to Flow Greensboro for service. Every aspect…read moreof this visit was handled in a professional manner. The waiting rooms were comfortable and relaxing with space to spread out if you needed to work. They offer coffee, water, and snacks while you wait. The free car wash was an extra nice touch.

Dakota and Emmanuel were amazing and helped me and my daughter out today. will be recommendingread more

I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.

Went to get two tires put on, great service, great workers, manager Corey took great care of us…read morewould highly recommend this place.

great service! I appreciate these guys! The new tires and breaks are going great. thank yall so…read moremuch!