I want to start off by saying that immediately upon walking in I was greeted very warmly and with a…read moregenuine smile then directed to the boots where I could be helped. The manager Algie was hands down amazing with helping me. He knew what I needed and the first pair of boots were the ones I walked out with. Why can't every experience be this easy? I went to 3 other stores before here with no luck AND nobody helped me at those other stores either. This man needs a raise or at least recognition for his exceptional customer service. Thank you Algie!

The staff had outstanding customer service skills. Algo was a big help with getting me squared away…read morewith my new gear. I definitely will be coming back

This is my first time renting a Tux and it was the greatest experience. The help from NORMA made…read moreit so easy to pick the colors we needed for my son's wedding. My son's suit was perfect it fit well and shoe's were on point. Everything we ordered was on time clean.The Tux shop is the best. I recommend The Tux shop to all my friends and family. Thank you NORMA WE ARE SO HAPPY AN GREATFULL. Thanks Tux Shop.

Purchased my sons tux 6 weeks before prom, and was told it would be ready the week before. The week…read morebefore we went to check in and they told us Thursday, Thursday came, and they said Friday, Friday came and they said Saturday at 11 am, Saturday comes(the day of prom!!) and they say come in at 1 pm, get there at 1 and wait over 2 hours to try on the suit and than they tell us they were not able to get the vest, bow tie, and pocket square we ordered and just gave us some random items that were close in color. I was so frustrated we just took what we could because what could we do with the event happening the same day. This experience was beyond frustrating, the lack of communication beforehand that what we purchased is not what we would receive is disrespectful. Stay away from this place! It is not worth the stress.

I came in for a haircut upstairs and on the way down couldn't resist taking in the beautiful…read moreclassic car. The owner came over and generously opened its hood and let me sit in it. The natural conversation turned to clothing, and Larry really was great. I had never heard of the Calder Caramel shirts and he spent time to educate me about the best colors for my skin type, the brand, etc. The shirts are not cheap, but neither am I, but still I decided to wait. He was not only accepting of that, but almost encouraging of it. But after leaving I turned around and went back in to buy the shirt. He had just closed the store, but opened the door and let me in to buy the shirt. He repeated if I have any troubles with it then do not hesitate to return it. I love the shirt, the service this store offers, and mostly the genuine and personable nature of these good folks. I will be back for more!

McCauslands at Tacoma mall is definitely a text book example of how "the employee maketh the…read morecompany"... Larry is the best asset of this business with almost 5 decades to his credit at the same location (46yrs to be exact) I've been shopping here for some of the momentous occasions in my life and the outfits, tailoring and quality are impressive. Currently I'm getting a wedding suit made through them (with a Co. in Montreal, CN) and it's been exciting. A must call on Larry !

I'm shocked with the lack of product in the store considering it just opened. Maybe it will take…read moresome time or maybe a lot of stuff sold a week after opening? Staff seems friendly. Product appears generally organized.

Kind of wonder why a store like this exists? Crappy merchandise and nothing being sold I would…read moreconsider purchasing.

This retailer has darn good sales around the end of the month every month and staff are typically…read morehelpful and friendly. Regular priced items are costly but the quality is decent with just about everything they sell. I personally love their jeans.

Walked in for my son's tux rental. Tyrone killed the customer service with us! He supplied my son…read moreand I a total package and made the process SO easy to get through. Plan to go back every time for his suits.

This is a hit or miss store…read more The service one time can be great the next you can't find an associate to save your soul. The store can look like a tornado went through with clothes piled high in the dressing room. The overall appearance is kinda trashed most of the time. Like no one cares. Not sure I can recommend this Kohl's.

I don't typically shop at Kohl's, usually I'm in there to return Amazon products. This particular…read morevisit made me actually have a look around and it was because of the best customer service I've experienced in a very long time! Sadly it seems that customer service has become non-existent, but not today... When I was making my return of an Amazon product, the young lady assisting me was not only warm and friendly, but she took the time to assist my elderly mother with her return in a way that was kind and generous with her time; assisting my mother with finding the proper return label and while remaining cheerful and friendly. I don't have this lady's name, but a huge shout out to her!

I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

Love this shop! Tons of unique designs and clothing for everyone in every style. As a plus size…read moreperson, I'm thankful for the size range. I love all of the Tacoma items and can't wait to snag one of those zip up hoodies!

Bought a super cool shirt from them in July as a birthday present for my brother. The size I bought…read morewas a little small on my brother, so I asked these guys if I could possibly exchange it for a bigger size. They said they could do an exchange, but that it would be two weeks before they had the replacement. I said okay. I called two weeks later to check in, was told another 2 weeks. Called again at 4 weeks, was told another 2 weeks. It's been 2 months now. They've stopped answering my calls. Word of advice on customer service: under promise and over deliver. I would've rather been told 2 months ago that you may never stock that shirt again, or that you're unsure when your supplier will come through, or that you don't do exchanges but I can buy another. Being led along with false promises is far more disappointing.

D Haberdashery is one of the shops in the Antique Row neighborhood in Tacoma. I honestly think I…read morehaven't been into many of these shops until our last visit there but also the businesses appear to get replaced relatively quickly if one closes giving some parts a unfamiliar feeling if you don't go there much. D Haberdashery was one shop I am pretty sure I haven't set foot into until recently. There is a great eclectic variety of vintage clothing here and other types of merchandise. Mainly dust collectors really but very intriguing all the same. The real human skull in the display window definitely grabs passersby's attention as you go past on the sidewalk. Not sure if that's for sale since it wasn't something I really wanted despite having a taste towards the macabre. Maybe "too real" I guess. But this shop is definitely worth diving into and checking out. Chances are very good here you may have something you'd want to purchase.

This is a very well-curated vintage collection of a little bit of everything. Once upon a time,…read moreevery antique shop and vintage clothing store was just like this. This is a gem--fair pricing for fair value items. You can find legitimate, affordable vintage pieces without breaking the bank. The owner, Deon is QUITE knowledgeable and will be more than happy to provide you with knowledge. DO pop in.

The Bespoke Clothier completely changed how I think about fit. If you have a hard-to-fit body type,…read moreyou know how disappointing even "altered" clothes can be. I brought Gabriel a designer suit that still didn't feel right after store alterations. He was pretty honest--said the best it could become was a 7/10--and then went to work. He adjusted the shoulders, chest, sleeves, lapels, which required him to move every single button. It was literally a completely different suit. And for the first time, it actually fit the way it should. Since then, I've gone back for five custom suits, multiple shirts, and my favorite, an overcoat (which I'd avoided for years because of off-the-rack fit issues). Every item has come out perfectly tailored. If fit has always been a compromise for you, it's worth seeing what Gabriel can do. Adding some photos, but I'm not a fashion/textiles photographer. It's harder than it looks.

I've been looking for a place to get a proper suit made for a while. I consider myself a difficult…read morefit -- my chest measurement is at least 10 inches more than my waist. My posture is very upright and that just makes the chest issue even more difficult. There aren't many places in the US outside of New York that do real bespoke -- patterns cut from scratch. I'm glad I found Gabriel. He has a great understanding of classic men's style and proportions. The suit he made for me is very comfortable and continues to get better as the canvas takes the shape of my body. I keep looking for areas to make micro improvements for my next project with him. But to be honest, the fit is so good I'm not sure there's much to change other than experimenting with other styles, like a double breasted. I plan on commissioning something from him every year as long as I stay in Washington. The super tight, short jacket with the bum exposed, with skinny lapels was trending for a while on off the rack clothing. Even some made to measure places make suits like this. If you are looking for a suit to wear for the next 10 years, I encourage you to give Gabriel a try and have him make something timeless for you.