I don't even do reviews, but this AT&T irritated me. I was thinking about switching from T-Mobile…read morejust to get a iPhone 17 deal. I've been waiting over a hour to get helped. You got some employees talking to each other while people waiting. Slow. While I was waiting, I was looking up who had better connection anyway and apparently T-Mobile.

I'm really happy with the customer service at this store and the knowledge each rep has about the…read moredevices. I came in at 6 pm (one hour before close) to possibly upgrade my phone to the iPhone 15 pro. No appointment. They had everything I needed and asked me all the right questions. Sergio was really helpful. He gave me price differences if I were to buy the phone outright vs upgrading. As far as accessoires goes, he didn't upsell me but gave me what I needed. Such as just the block for the usb c cable. He asked what car I had to know if I needed anything else, but I told him it's already equipped with a wireless pad and usb c ports. Got the phone and he provided me with easy instructions in what to do when I go home and how to start transferring my data and activate it. Came back next morning to give them my old iPhone 12 Pro since I decided to do the upgrade program for 3 years. Daniel was with a customer but he excused himself to get me checked in. I waited less than 5 minutes or so. Again, I was a walk- in. He easily helped me complete the transfer as I gave him my old phone. He went above and beyond and also helped me pair my Apple Watch since I was having issues. And again went above and beyond to adhere my screen protector on my phone. Overall most of the reps I encountered there were very customer service oriented and friendly. I give them an A++

Terrible experience don't go to this store!!!! An employee of there's added 3 devices in my name…read more Even though they fired him it's been 7 hours and counting and my issues still hasn't been resolved. The management tell lies and didn't handle much. Save the headache and go to a different T-mobile office because YOUR PERSONAL INFORMATION IS NOT SAFE!!!

If i could give them zero star i would! They don't even deserve that one star…read more I talked to Irvin or whatever his name is. They mostly on their phone playing games or doing nothing And they are all look like they are forced to be there !!! Omg what a mistake for me to get a line with them!!!

Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too…read more Thank you so much!!

I went to the Vallejo Verizon store to get info on switching over to them. When I got there the…read moreparking lot was empty but for one car. A guy got out of the car and went into the store while I was parking. I took a call on my phone and then walked over. There was a security guard outside as I reached for the door he told me I had to wait outside. When I asked why, he said the doors were locked. He crossed his arms and stared me down. No "How are you doing", no "They'll be right with you", no "can I have your name and I'll let them know you are here". Just total, non welcoming rudeness.

Very helpful staff they made suggestions which I found invaluable asked for help from supervisorsread more

On 6/29/26, I went to Best Buy Vallejo to purchase an additional Ring camera. I asked to see the…read moreRing box so I could read the specifications of the camera as there are several cameras present. The sales associate told me that he cannot allow me to see the Ring box unless I am purchasing it. I've never heard of this policy before. I spoke with Manager Francisco who then allowed me to review the Ring box. I find this to be very poor customer service. There is an armed security guard at the front door of the store. So, I cannot understand why customers are not allowed to review the specifications of items. I won't be back to this store and I've been a customer for 10+ years.

I purchases a Motorola moto G phone on February 5,2026. The…read morephone has problems such as I sound underwater when I'm talking to people. When I take a photo, after a few days it disappears. All I wanted to do is change the phone or ret my money. They refused to do either. Bad customer service, terrible. I am leaving metro. I've been a loyal customer since 2003.

Always happy with the service I receive here. bought another phone for my son and they always go…read moreabove and beyond. I came in last night and they were out of stock of the phone my son wanted. No worries, Vanessa ordered my phone and I received it the next day!!

Great work and follow through! I highly recommend Wireless…read moreOptions! Thank you!!! And these words are for Yelp because you insist on Messages being a certain length. Idiots.

Gary was great! He provided quick service at a very reasonable price. I highly recommend! He fixed…read moremy iphone 16 pro max cracked screen in 30 minutes!

From Albert to the First Lady I meet they are Amazing honest and they know they stuff when it comes…read moreto repairing phones , laptops!!! 5 Great Service

I have brought two phones in over the last 4 years--one for repair after it quit working after…read morewater damage and the other one for new battery. Both times they fixed the problems quickly. We are still using the same phones today, a couple years later.

Great service got me right in took care of the issue with my phone. His customer service was the…read morebest! Great prices!

I've gotten my phone fixed twice in the last 2 months . This time less than a week . Paid $150 the…read morefirst time . Came back in a month later (last week) paid $120 for "best screen" got a BAD ONE ! . Now less than week later I drop my phone in between my seat . Not hard just in between I lift it up and MY SCREEN IS BLACK. This IS CRAZY