The customer service is generally horrible They can hangup on you or give false promesses. They over charged me for 5 months and i was unable to get refunds or even to cancel the last payment No one cares ... be careful ! Im canceling my line today read more

Very poorly trained staff. Young staff, on their cell phones, poor listening and comprehension skills. Appalling problem solving skills. Unfriendly and antagonistic. read more

The worst customer service ever. The sales associates are so rude, unpleasant and unprofessional. I went there to order a new phone and they messed up my order. Also they double charged my credit card and when I went back to show them the charges , they told me there is nothing they can do and I have to call the customer service to fix that . Overall, I will never go back to that store . read more

Lilly Tomlin put it best, "We don't care, we don't have to, we're the phone company. Worst customer service ever. Lazy, rude, and entitled. The jugheads at this store are just order takers. When it comes to problem solving for a "valued customer", the only word they know is "no". T-mobile is dead to me. read more

I got a new phone at the apple store across the street but had to come to get my phone activated. It was Saturday around noon-ish. Not busy at all. Did not have to wait. Malik helped me with a sim it did take about 20 mins to do. Manager came to help him out. Both seem nice and helpful. Pleased with my visit. Thank you both. read more

I love T mobile. All locations have been superb but this is the store I visited this weekend. No wait. Super friendly and helpful staff. Bought a new phone in 10 minutes. read more

Amateur hour. Actually 3 hours. It took 3 hours to buy a phone. They were confused on which phones were included in the deals they offered me, which phones were in stock, and they have this awesome system where they literally can only extract one phone from the safe in the back room every 10 minutes. So every time they extract the wrong phone, you have wait 10 more minutes. I offered to get something to eat and come back, and they made zero progress while I was gone. It's like they get uncomfortable if they're not making you sit in the store and wait on them. I got a $50 parking ticket out of the deal. The manager was defensive and not particularly interested in customer service. "He made a mistake OKAY?" At the end of the transaction they told me they emailed me a receipt. I checked on the spot and they had sent me an email with a broken link. Then they said they could not provide a receipt because their "system was down." The manager said he would contact me the next day with a receipt. 24 hours later I still did not have a receipt so I called TMobile's main customer support line. They called the store, the employee at the store could not find any record of my purchase, name, phone number, or email address. I asked for a refund and then I guess their system miraculously came back online and they produced a receipt 25 minutes later. read more

Poor customer service. It was like pulling teeth to get any question answered without double talk or being referred to go online. Salesman didn't want to give me the time of day. read more

I hate T Mobile ! I hate the service and the connection or wait I have none? Can't wait to switch to a different carrier so done with this no connection/always call dropping service ! Service at the store is not helpful! read more

Dropped by this t-mobile store to get a sim card for my ipad after just losing my wallet with ID, which they asked for in order to verify my account. I offered a picture of my passport, credit cards, and my actual t-mobile bill to the customer service rep, who in turn went to get permission from the manager. She quickly came back and and said her manager told her she couldn't help without a physical ID. When I asked to speak with the manager, whose name was Jasmine - I was told she wouldn't see me. Unfortunate service and experience from a company who normally excels in customer service. Will update after going to another t-mobile store for comparison. Lastly, the employees where putting out "pre-order now" sidewalk signs for the new iphones wheb the system was down and they were not able to service pre-orders. When I asked why they would put the signs out if they couldn't help, the employee simply stated - "the boss said to, so that's what I have to do" which I found a little dishonest read more

I walked in the store. There was only one guy at the counter helping a single customer. Nobody else was there. The guy did not even acknowledge my presence. I patiently waited for at least 10minutes. Did not bother asking how much longer as he did not have a good demeanor. I just walked out. read more

5 Stars!!!!! Unlike the two previous reviewers I had the exact opposite experience. I was fortunate to get Richard as soon as I walked in the door. Checking out I-Phone 5s. He explained the features and the options for purchase, plans etc. New to smartphones (retiring the tv remote-like embarrassing thing I had been carrying around shamefully for three years.... "Oh wow the phones have cameras and flashlights now?"). I found Richard to be patient and thorough and sincerely interested in getting me exactly what I wanted at a good price. While I haven't yet received my first bill and I spent a little more than I had budgeted, I got a way better phone and a better plan than many of my friends on other services. So far an excellent experience. Go in and ask for Richard and you will not be disappointed. Anecdotally, I get the impression that shopping for a mobile phone is a little like buying a new car. Educate yourself, read everything you sign and follow up with questions when you have them. The best consumer is an educated one. Now, when the bill comes, if things are sketchy, I will update. Stay tuned. read more

This store is amazing. They are actually versed on their promotions and extremely helpful. Yohanna was so knowledgable, quick, and provided amazing service. read more

Why doesn't Yelp go to 6 stars?? T-Mobile deserves it for their store in Clarendon, VA. Main reason is awesome customer service there from Abdellatif (sp?). He's worked there for at least two years - helped us switch over whole family from Sprint to T-Mobile. More importantly, we've been back there probably five times to see him for help with various things. He is the best - a total star. Always is able to resolve our issues -- could not be more helpful, patient, gracious. If he's not the store manager, he should be. 6 stars!! read more

I went in here to upgrade my phone. The guy told me I could do it at a discounted rate based upon my contract end date. He processes the order and near the end of the transaction tells me I'm actually not eligible for the discounted rate. Since the phone's now going to cost me $400 vs. $160, I say thanks but no thanks. I find out later he changed my rate plan, which extended my contract two years and completely screwed me on my service. Three calls to T-Mobile later I'm still trying to sort it out. Terrible training and/or incompetent people at this location. read more

I just got the best customer service from one of the staff. Super fast and nice. Highly recommend

Terrible customer service. There were 3 employees and at least 4 people waiting to be served. All of the employees were taking a lot of time in what they were doing. Two of them didn't really know much and kept asking the third one questions. None of them really cared that people were waiting. I recommend going to another t mobile store. Never coming back here.. This is how stores lose customers; by hiring inefficient people. read more

Great location, friendly staff. Justin helped me with the purchasing of my iPhone 6. This location is always busy and employees are taking their time with the clients . The customers need to be patience . It is not a fast food establishment . You are making a big purchase and huge commitment . Pls don't try to rush the employees or the other clients . read more

Today's shout out of praise goes to Justin. Not only does he exude a greater-than-average expertise, he's also bursting with answers to questions -- and almost every one of those answers left this customer (me) feeling better than he did prior to asking. Why? Because Justin cares about really knowing his business and knowing his product. Not everyone in retail does. Oh, and another cool thing: I love it when someone in retail can drop a little bit of lore and teach something new. Which Justin did. He enlightened me regarding the existence of a phenomenon in the phone business that hovers somewhere between urban legend and proven psychological fact -- it's call "bill shock". Where you think you know what your fees are and then you get your bill and you suffer a bona fide shock. Which i'd just experienced with att thanks to a doozie of a bill due to a bit of roaming in Canada. Thanks, Justin! read more

Never go to this store - EVER. I tried out a T-Mobile phone for just about 2 weeks. To even get the phone, I was in the store almost 2 hours. Although the person was nice, the service was extremely slow. They claimed their system and as well as customer care line were overwhelmed that day. After trying out the phone for two weeks and my service being spotty, I decided to return the phone. Again - I was there almost two hours. I even had to follow up with customer care regarding an outstanding bill. One thing to note is although the store is awful, their customer service line was great. Recently I received a call from a collection agency. They told me I hadn't paid for my phone - and I had been sent to collections. When I called customer care - I was told the stores don't always file the necessary documentation for a customer's records to show up correct. Thank goodness I saved all my receipts documenting the return. Now I have to deal with the hassle of fixing T-Mobiles mistakes. I am thankful at least their customer care sounds competent and they are helping me. And another note - I never received a notice regarding my phone not being returned, they simply turned it over to collections. Even though their customer care is nice, this is not a well-run business. There is a reason other phone companies cost more. Don't chance it - stay away from T-Mobile and especially the Clarendon store. read more

Great location, great staff!!! Three people helped me choose the right case and device!!