I genuinely don't understand how this place stays in business. Every interaction felt like a battle…read moreagainst incompetence. The staff was unhelpful, uninformed, and a complete waste of time. After dealing with this repeatedly, I switched carriers. Do yourself a favor and avoid this place.

Ignore Verizon's responses, it's a bot, as is Ron's supervisor, Reid. No matter what I said,…read moreReid-Bot kept saying variations of, " Did you sign a contract?" Not even a creative bot. Ron Mills, business account manager in the metro area, is an unscrupulous, slick talking man but his supervisor, Reid, when I finally was able to get in contact with Ron's supervisor after three attempts on filling out their complaint forms, said, "you signed a contract." I simply could not get the transfer code from Xfinity for my paid-off iPhone 13ProMax THAT DAY so Ron said, "let's just swap out a phone for you." And it was a standard iPhone 14, (much poorer camera features.) THEN THEY TOOK MY FULLY PAID OFF iPhone 13 PRO MAX AND SHIPPED IT AWAY BEFORE CONTRACTS WERE EVEN SIGNED. I WAS STUCK. I put it on auto pay (who checks those payments? Oops), and come to find out, I'm stuck with a three-year contract. Two years into it I still owe $1000. He had me swap out my paid off phone for a three year contract? As I asked Reid, his boss, "what normal healthy person would do a contract like that? If he can't see well enough to literally read the fine print?" He wouldn't answer. I asked the same questing in three variations, including a yes/no response. Crickets. I am visually impaired, as I told them at the time - it was obvious. Ron said, "it's the best deal you can get," and his rude boss, Reid, finally getting back to me, belligerently kept saying "you signed a contract." He had no compassion for a mentally and physically impaired senior. If Ron Mills is working at this store that day you want to set up a business account, DON'T, find another location if you want to get a business account. Or better yet, another carrier, ) Ron services several stores.) Ron even had me make up a business so he could work with me. All I wanted was a second phone line. There was a good deal going on that at the time.

The young man who works in Eden Prairie is very kind, patient, and efficient! I always refer other…read morepeople to the shop too. He deserves a raise as he is usually by himself.

Leila was extremely helpful and knowledgeable. She helped replace screen protectors efficiently and…read moregave us lots of additional information that was awesome.

Went in to purchase a laptop. It wasn't available in store. But, Trevin was sooo knowledgeable and…read morehelpful, I was able to purchase one and have it delivered in 3 days. Great customer service!

Fake appointments, terrible scheduling system…read more Extremely frustrated with the Geek Squad scheduling at this location. I booked a specific appointment for an Apple repair, expecting it to be looked at during my slot. Instead, I arrived only to be told they needed 4 hours to even fix it and that I would have to leave and come back later. The staff tried to blame Apple's policies, but Best Buy runs this scheduling system. If you cannot fulfill appointments at the scheduled time, do not allow customers to book them. Completely wasted my time.

Can I put zero stars?…read more DO NOT GO WITH T-MOBILE!!!! I traded in an iPhone 12 Pro Max for $830 off a new iPhone 15 (I did not send the 12 in). After two weeks with the iPhone 15, I paid the restocking fee and went to the iPhone 16 Pro Max. I again used the iPhone 12 to get $830 off. All was good for a few months, I was getting my rebate on my new phone, as I had sent the iPhone 12 to T-Mobile. Then, my rebate was pulled. I called T-Mobile, they apologized and credited the funds for the rebate. They assured me the issue would be resolved. Two months later, I found they were not giving the rebate. They fixed it again. Now this months bill came in and again the rebate amount was not credited. They credited the amount and assured me they would fix it permanently. Today I get a call from T-Mobile and was told the promotion could not be applied because it's been too long. I asked to speak to a manager and was told this person was the supervisor. I asked to speak to her manager and was told no. This company sucks. As soon as I can leave them I will. The horrible thing is I was ready to leave, but they fixed my issues so I stayed, and even bought an additional phone on a new line. Now I'm tied into two years of paying for that phone. I might pay it all off, cut my losses, and get rid of this horrible company. Do not believe the replies after someone complains on here that they will fix the problem if you contact them. I did that a few months ago, and I am right back in the same spot. I gave T-Mobile my iPhone 12 Pro Max and I am getting nothing for it. I asked to get my phone back since they did not pay me for it, and that was also shot down. They are thieves. The customer service people will not help. "Please contact me and I'll resolve this" is BS. AVOID T-MOBILE, even if they are a little cheaper. Um also getting a military discount with them. This is how they treat retired service members.

May I put zero stars? There is absolutely no customer service at this store. There is also…read moreinconsistency between different associates working there. And the associate manager is sexist. (I watched his check -ins with numerous people over the three times that I have had to go this store. Waiting for up to two hours at times. For men, he was conversational and smiled. With women, he was stilted and dismissive. A very interesting observation in his behavior.) When I expressed my frustration in the inconsistency within the associates, the associate manager had the canned training video, "I am sorry you feel that way," automatron answer. I will happily go to the Minnetonka store from now on. I find them very helpful.

After numerous attempt to try to turn in my trade in phones. I just need to drop them off in the…read morestore. I have now sat and waited for hours, for something that should have taken minute's, why the a staff try's to make sales.

We were having problems adding my oldest daughter on our family plan at another store and Andrew…read moreand another guy (blonde) were an amazing help. They worked as a team and helped solve the problem. Thank you for your patience and hard work!!

Worst experience! Will never buy a phone directly for them ever. Guy told me if I buy a phone I…read moreGould get a $400 trade in. When I picked my phone up, they did not take my old phone and said a kit would be mailed to me. Never received the kit T-Mobile blames it on sprint & the sprint merge with T-Mobile. Long story short I never got my trade-in value. They put the blame on sprint claim they can't do anything. I will never buy a phone directly from t-mobile. I will continue to buy my phones through Apple and use their service. They suck every person you deal with blames it on sprint merger. Take some accountability... Not to mention, they had my sons phone on a forever lease (like who leases the phone forever that doesn't even make sense) did not compensate any of his money back to him. T mobile sucks!!!!!! Never had these issues with sprint been a customer for 23 years.... I highly recommend getting everything in writing from T-Mobile What a scam !!!!!!

Hi I want to give a shout to Mackenzie Morgan the T-Mobile mobile expert. My 5 year old did a…read morerunner from me when finishing eating at the kiosk in Costco and Mackenzie made sure he was ok. Could see I was distraught and helped me get a trolley to keep him contained. I am a loyal T-Mobile customer and will continue to be thanks to her kindness. Please give her a raise for going above and beyond for a T-Mobile member without asking anything in return. THANKS Mac!

I called here ahead to see if they had my car's battery in stock and Adam was very helpful in…read morefinding the correct battery and letting me know that they do install for my style jeep. So I came here thinking I needed a new car battery. When I arrived Noah went above and WELL beyond what I expected. I told him what was going on and he helped me figure out that based on the age and type of my battery as well as the issue I was having that the battery probably wasn't my issue. He tested multiple things for me and was super informative. Noah and Adam have earned my business for every battery need I may have going forward for sure!

The guy in the counter closed his shop a 5 minutes before 8while I was right in front of the door…read moreand he was ridiculously unprofessional and kept me waiting for a long time at the door and ended up closing the shop right in front of me. He was so rude that he did not allow me to pick up the battery .This is a completely unprofessional service while I just went to pick up a battery I gave for charging.

i love icc wireless they the best workers and they fix their phone in 15 minutes for a cheap price…read morecome to icc wireless for phone accessories and if you need you phone fixed come to icc wireless ICC NUMBER ONE!!!

Friendly and fast service. I needed my son's phone screen replaced and they were able to fix it…read moreeven though it was an older model . Would recommend and will definitely go back next time I need electronics fixed.

Worst experience of buying a new phone!! and it goes on and on!! It started with them sending me…read morehome with 2 phones not working--then finding out they had totally changed my plan without my knowing it or telling me. Then I called about that and was changed to something else that ended up with a higher price on something else!! I have been a Verizon customer for a long time--but I think I'm done!!

I've been a Verizon customer for about 20 years, and I had the worst experience at this store. It…read moretook 2 trips to the store and multiple phone calls over the course of a week to set up a new account. And it still wasn't done correctly. The manager was very rude and unhelpful. I would recommend a different location with more knowledgeable, efficient staff.