Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

Highly recommend Sharif! Here's why:…read more - Delivered Results - wired my new turn-of-the-century house with a Ubiquiti Wifi network and surveillance cameras. I'm now awash in high speed internet (critical since both my wife and I run our respective businesses fully virtually from home). - Went Above and Beyond - I'm a neat freak. Luckily Sharif is too. Sharif and his colleague Mike made sure cables were tightly run and barely visible. They went so far as to help me remove all the defunct coax running around my house too. - Responsive and Conscientious - Sharif is prompt over text and email (rare with contractors!). He also came back to replace my malfunctioning NVR drive and troubleshoot my G4 doorbell at no extra cost.

Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

I was waiting on a computer for my car and had it immobile in my garage…read more I wanted the remote starter removed and Art was the only outfit that would come out to my house to remove it, as it wasn't running and I couldn't drive it anywhere. Art was supposed to send out a guy to do it but for some reason couldn't make it. Art came out later in the appointed day to complete the job. quick and goes the extra step to take care of his customers...very impressed about how he treats his customers and it i the future if I have any work pertaining to his business. I will be calling Art first. Thanks again, Art.

Wow best customer service by the manager. He was so helpful and kind to me. He was able to help…read moreme with all My issues and also helped me With all my self are Too. I was very happy with the service. I think I found my new t mobile store. Best manager ever .

This entire staff has been OUTSTANDING. Rocio, Ivan,…read moreSkylar, everyone that's helped and greeted me... Exceptional! I appreciate your hard work, diligent and transparent customer service!

I agree with all the negative comments. Wow/Astound is now abysmal. The bill doubled; I spent…read morehours on the phone trying to reconcile it. They finally said they would call me back; they did not. As far as my spotty service, they can have someone come out AGAIN. But they won't have anyone available for service until mid-November......Unbelievable. Unfortunately, I know Comcast is almost as bad. Maybe I will try AT&T again. This is pretty ridiculous in this day and age.

The repair people come in your backyard unannounced, spooking my dogs and setting off my security…read morecameras. I called the police as none of them were in uniform and they were walking around my house uninvited. Plus there were no work vans around the house to identify them. They claimed to be working on another outage for wow cable in the area. So here is an idea have your service tech's in a uniform, not a dark hoodie pulled up over their head. Plus park a service truck nearby. I called after finding out it was them. I wanted to address my concerns and I was left on the automated message. So I give this company a low rating and horrible customer service. Kerry Elgin IL

Mike and his team did a phenomenal job! From the moment I walked into the store they made me feel…read morewelcome and relevant.

No help at the stores. The stores won't help you after you buy the phone. I needed help with my…read morephone settings.

Placed an order for an in stock product in may its now 6 months and 1 day later and i still have…read morenot received the order.

Look elsewhere... you've been warned. I buy stuff almost daily online. I've never had an issue…read morelike this before. Joanna, the sales rep, kept asking for private information after I had already placed my order and refused to fulfill it until I provided her the info. I ordered an activation code and she kept saying that she needed private information because "shipping carriers" require it. This was after she had already confirmed that the code would be emailed to me. It was an attempt to get me to buy more expensive equipment that I did not need. I'm glad we discovered this flaw with a $200 purchase instead of $20k purchase.

Dan was very accommodating and professional. He was able to get me the type of website I was…read morelooking for- he was accessible and easy to work with. Glad I found him! Highly recommend!

Dan provided great service today! Nice to know we have a trusty IT professional nearby. Thanks!read more

I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.