Shout out Shalvina! Went in after visiting 3 other locations where all wait times were crazy…read more Shalvina hooked up my son's phone with no problemo. 5-7 minutes in and out

Nancy Mondragon, I thank her for her help with my husband phone. Very patient. Also a plus that she…read moreis Spanish speaker Thanks a lot!

terrible quality screens poor customer service over priced screen already cracked just by pressing…read morethe screen took the guy 3 times to get the home button working which compromised the seal terrible experience looking for a refund

I paid 218 to have my screen replaced on a Friday. Saturday @ 5pm the screen went green. He said…read morehe could fix it however he would charge me another 100 dollars.

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

Went in to ask a question the sales person had a spare sec to answer my question and told me i…read morewould have to wait 20-30 minutes to have it answered. I explained i understand shes busy but it is a quick question and it is useless to wait 30 mins for no help... this is when she fired back with a rude disrespectiful "ok what". My question "my father passed and i was looking to get off his plan are you able to help or is that a support line" then i got a "support bye" to where i said thats why i did not want to stand around for a half an hour. Is this the At&t service way? Needless to say im about to switch services completly. I was given no further info from this horrible customer service representive.

I brought my phone because the speakers were dirty. It took them 2 minutes to clean. Very…read morepleasant customer service. Then, I brought my laptop. The battery was dead and extremely slow after making a huge mistake to bring it to Staples. MD Wireless took a week to fix it and it's all brand new. Reasonable cost. Very professional staff and took the time to explain safety for all the scams and overcharged out there. I highly recommend them. They will be my number 1 spot if needed in the future.

Went there and have a battery replaced and the person who replaces batteries wasn't even in and it…read morewas the middle of the week. I don't mean to be negative, but you should have more than one person that can replace batteries if you're going to be open all the time. I was there, let's just say he was less than helpful. I might even say cranky. We'll tell you about their service other than that because all they could do is recommend coming back a couple days later.

While doing some shopping out of town,I stoped by to purchase a phone for my son , they were out of…read morestock so i had to order .The Manager said it would get sent to my home, a week later no news about the phone , spoke to customer service they were clueless i dont know if it was a language barrier ,but they seemed not to understand or had a way to find out what was goin on with the order i had placed .I called the concord store again and asked the manager to cancel my order .she did !!but now my account shows i still owe installments on a fully payed phone .Thinking of switching phone companies please save yourself a head ache and dont go to the concord store they will mess up your account.

I should have read the reviews about this place before going in and making a purchase. I went to…read morelook at phones less than 2 weeks ago and someone approached me about a trade-in promo they were having for $800 in credit. It was too good to be true. She said my account was eligible and my device was in good condition for the trade-in. We were there for a few hours and she didn't even check our plan to see if it was actually eligible for the trade-in promo I purchased the phone that day and went back into the store a few days later to return my previous device. I asked the guy to confirm that everything was all set, asked for a receipt, and requested an emailed receipt for my records. He confirmed that everything would be processed once the device was received on their end. Fast forward 1 week... I receive a text message saying that my plan is actually not eligible for the trade-in! I spoke with about 5 people before I found someone who was willing to deal with the issue. Customer service kept transferring me to the store, vice versa. They were unable to process the credit... so I asked them to return my previous device so I could return the new one.. since my phone is still within the 14 day return window. GUESS WHAT. They couldn't return my previous device AND they couldn't honor the credit. I'm lost an additional $800 that I was not planning on spending.

The service I received today from the manager of this store.Was absolutely spectacular. he is so…read moreprofessional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right…read moreaway. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am

Stephanie provided exceptional customer service!…read more I visited this T-Mobile store to return my T-Mobile Internet equipment because, unfortunately, the service wasn't meeting my needs. Zoom meetings would constantly cut in and out. I often had to turn my camera off just to get through calls, and the connection seemed to get even worse on windy days. Despite my frustration with the service itself, Stephanie made the entire return and cancellation process incredibly easy. She was patient, knowledgeable, thorough, and took the time to answer my questions and ensure everything was handled correctly. What really stood out, though, was the care she took when applying a new screen protector to my daughter's iPhone 17. I was genuinely amazed watching her work. She applied it perfectly and took her time to make sure it was done right. It's rare to see that level of attention to detail and pride in customer service. I've visited several T-Mobile stores over the years, and I would absolutely make the trip across San Francisco to this location again just to work with Stephanie. She made what could have been a frustrating errand a genuinely positive experience. Thank you, Stephanie, for your patience, professionalism, and exceptional customer care!

Outdated but I visited in June. This is purely human interaction review. T-Mobile cell service…read moresucks. We all know that. But. I had a great experience with Diego and Salena at T-Mobile. My phone was on its last bit of battery, and despite staying a few minutes past closing, they never made me feel rushed. They patiently helped finish setting up my phone--even after I accidentally ignored the "don't touch anything" instructions and somehow managed to manifest a last-minute rush of customers. I also want to thank the wonderful woman who answered all of my questions before I even started the setup process. Everyone in the store was kind, patient, and genuinely focused on helping. Salena even made small talk with me about my nails while we waited. As someone with social anxiety, it definitely spiked my anxiety a little--but it also counted as my social interaction for the week, so I'll call that a win. She was warm, friendly, and made what could have been a stressful experience feel a lot more human. A huge thank you to Diego, Salena, and the rest of the team for going above and beyond. Great customer service, kindness, and patience like this are hard to find, and I truly appreciated it.