After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

Went in last night with questions. Rep was slightly impatient and not super clear with information…read more Still better than trying to get help with Verizon's phone support. Additionally, parking is difficult at this location. The lot is small and is typically used as overflow for all of the many eateries and businesses at the location.

The service I received today from the manager of this store.Was absolutely spectacular. he is so…read moreprofessional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right…read moreaway. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am

This place is as good as Fry's can get. If you want any electronics and camera things, this place…read moreis the place! I bought so much from here at different times that I need to honestly stop already. And just recently, they were giving out Lego sets - thank you to the front desk for happily treating my soul with their goodies. You have to come in and see what else they got. It's so much fun to browse through the selections, especially the sales.

With big box stores struggling to stay relevant against online retailers I would expect Best Buy to…read morestep up their game by offering outstanding customer service or else why would I go there? Well, after my HP Laptop was in need of repair after only 11 months (still in warranty) I went to Best Buy concord after the hp website referred me there as an authorized repair center. When I arrived the geek squad person told me I had to make an appointment. I explained that I just wanted to drop it off. I was told that I had to make an appointment just to drop it off. ( one day lost). So I made an appointment for the next day. I was then informed that they don't do repairs there as it had to be sent out and it would take 2-3 weeks. Then he informed me that it would cost me a minimum of $85 for shipping and handling ... but it is a warranty repair! Deaf ears ( second day lost) I immediately left shaking my head. I called Amazon, where I bought it. After it was determined by HP that it was not in warranty as it was purchased through an Amazon reseller, Amazon quickly satisfied me by providing me a complete refund even after 11 months!!!! That's customer service! Bye bye Best Buy. No more business for you!

I had an Amazing experience at the pleasant Hill location Joshua helped me transfer a line and add…read moreWi Fi to my new apartment. When I had a little trouble installing the box Alfonso the SR Associate helped me right away to take care of problems. I would recommend this location! Great job!

I never going to back that store poor costumer service. I made rezervation they told me u are the…read more2th on line 5 minutes later they got the costumer which is before me after that i eaited 1 hour employees were just passig me and telling me u are the next u are the next it never happened. They are working so slow enjoying their time while working. I suggest the other people never go that store.

I have to say this location is on point with the customer service. Every time I visit this…read morelocation, I am meet with friendly and professional service. I have visited other T- Mobile locations and the staff have been nice, but the Crescent Drive location is excellent.

I went to the T-Mobile store to drop off a router and was told it would be a 1-hour wait just to…read morehand it over. Completely unacceptable. T-Mobile has become the new AT&T -- poor network reliability, terrible customer service, long phone hold times, and consistently bad in-store experiences.

I usually frequent this game stop location if I need something. The traffic on Monument can be…read morepretty bad when trying to enter this complex or exit. This shopping complex has Kohls, Marshalls, Starbucks and Dicks and many other shops. Although traffic felt somewhat busy entering/exiting, I'm usually able to find parking very closeby. In the past when I went, the staff was always able to help me immediately. It wasn't that busy inside either. I walked by this location today and noticed it is gone. So I'm guessing this location is gone. I think the closest one might be at the mall now. I'm a little sad this location is closed too since it was my preferred gamestop location in Concord.

I walked in looking for Hotwheels, because they have exclusive cars sold here, but unfortunately…read morethey didn't have anything. This store is the last of a dying breed, selling random collectibles and overpriced video games. Now I remember why I stopped shopping here, years ago.

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

Had an amazing experience. Ethan and Joshua made sure to help me fix some issues I had with…read morereturning my phones. They did amazing! Definitely a place to come if you're looking for good costumer services.

If all reps are taken when you enter expect to wait 30 minutes or more. I finally left and figured…read moreit out on my own. The music blaring so loud and you just sitting there like it's some club when all you want to do is get a resolution to your issue. No one once came up to me after asking for my name. I probably would have had to sit there another hour. Reps seem to be new or incompetent. They constantly have to communicate with each other like they are confused. Been to other stores and they are much more competent and self reliant. Never going to this location again unless I'm in the mood to dance and wait and time isn't important.

Worst customer service services ever. More employees than customers and still slow. Latino guy…read moredisappeared when he knew I was up after telling me he'd help asap. They all act like their job is to please themselves