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    T-Mobile Authorized Retailer

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    Verizon

    Verizon

    2.0
    (20 reviews)
    2.1 mi
    $$

    Rates just keep going up. They clearly want to force old time customers, who were getting fairly…read moredecent rates and discounts, into higher cost plans by reducing discounts. If our current phones weren't locked into Verizon we would be looking into a different carrier.

    Avoid this location. The employee we spoke with was insulting and incredibly condescending…read more We were there to upgrade my husband's iPhone 11 to the new iPhone 15. I had a trade-in quote of $830 for the phone through the Verizon Wireless website. Without looking at the phone, the employee we spoke with said he'd give us $400. I told him about the quote on his company's website, and said, "Perhaps it's a different deal online than in the store. I know that has happened before." I showed him the webpage and the quote for the phone. He took the phone out of my hands and said, "You have to read the fine print. You'll only get $400." My husband is an attorney. We're aware of "fine print," and read through it before entering the storefront. To qualify for the trade-in, we knew we'd have to get the next tier plan on his phone at $10 a month & the phone we were looking at would be free. I took our phone back & asked him to read aloud the amount quoted in the fine print. After he did, I told him we'd be taking our business elsewhere. We've been loyal Verizon customers for more than 20 years, probably longer than that employee has been alive. I'm still upset by his condescending tone.

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    Verizon
    Verizon
    Verizon

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    Apple Crossgates

    Apple Crossgates

    2.6
    (148 reviews)
    2.2 mi
    $$$

    Apple Crossgates continues to be a three-star experience, i.e. not great. We needed a battery for…read moremy wife's otherwise serviceable iPhone 12 and had the impression if we made an appointment and specified we were there for a battery replacement the process would be quick and easy. Instead we waited for an hour, much of what was spent with staff trying to upsell us to a new phone. When we finally convinced them we just wanted a new battery they said it would be another two hours. They managed to sell us an add-on battery pack ($50) through an uncharacteristically clueless salesperson who did not know that it came with a charging cable or that the cable, when discovered in the packaging, was not compatible with our phone.

    They've gotten much better taking care of the customers than my previous visit. The wait until…read moresomebody approaches you was not too bad as well. In no time I was put in the queue to be seen by someone. Maybe have a color assigned to a table to let them know where you are. Just a thought. Seem to know the Phone had a thermal issue with it. It wasn't too long after I bought the phone in that Michael hooked it up and noticed that the phone itself was a little bent and issued a replacement. In no time I was out I would say 15-20 minutes. Not too bad at all. Since I had AppleCare after the warranty, the replacement was ordered for just a nominal fee.

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    New store entrance from the side.
    New store entrance from the side.
    Area (Just off the I-90 and I-87)
    Area (Just off the I-90 and I-87)
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    Hours and Location

    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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