I am not writing a review on this fine retailer - it is Verizon as a company. The customer service…read moreis absolutely the worse in the business. Two times in the last 4 days, I have had a representative on the phone to only be disconnected and never contacted again. Right now on hold for 41 minutes. Over 20 years with Verizon and just about to say "adios" - terrible...

Popped into the store to see about a $700 promo on the phones trade in and Juan assisted me. He was…read morekind, courteous, respectful and professional. Most importantly was patient. He assisted with 2 trade ins for my parents and helped us seamlessly upgrades both lines and transferring data from one to the next. We walked out with 2 activated iPhone 13 Pro Max at a steal! It was a great interaction and painless as we all want. I always get great service there so I highly recommend them. Will definitely be going there again soon for my phone :)

bjs at and t location auburn buyers be wear. they have sale…read morepeople in the store that solicit you to change from your cell service. They promise american express gift card, this is extremely difficult to get. also it technically a bjs gift card. second you submit your phone and they say they will pay off what you owe on your phones. another false statement, you need to pay your carrier . submit a claim for each phone and maybe 60 days you will get a debit card for 800. trying to get in touch with customer service very difficult

Bought a phone here that did not work with new Bluetooth car although it was "supposed to be…read moreuniversally compatible". In order to return phone, store charges a restocking fee roughly equal to cost of phone. Misled by sales person and then told by manager they are not Bluetooth car experts so not their problem to take it back and waive fee. Poor customer service all around.

Thanks for replacing my phone battery, it's working great. 20 minutes! Amazing and friendly service.read more

Matt went above and beyond to help fix my daughter's cell phone and saved us what would have been a…read moredebilitating bill from Apple. Kadienne's face recognition stopped working...not a very easy fix! She couldn't access her passwords nor her college ID. It is not as easy as disabling the face recognition. Matt found the problem and corrected it and I can't thank him enough!!!! THANK YOU MATT!!!!!!!!!!!!

I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Verizon store at blackstone in Millbury Ma. was no help jwith my problem. Mike waited on me he was…read morenot helpful he's very rude really didn't want to help me. Will not go back there again. I hope his manager sees this and takes care of this.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!